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Neptune Beach Resort

Property class: 4

Choose dates to view prices

Photo gallery for Neptune Beach Resort

A pool surrounded by palm trees and a beach view.
A building with a thatched roof, large windows, and a central staircase leading to an upper level.
A spacious lobby with a pool table, comfortable seating, and a staircase leading to upper floors.
A dining area with tables set for two, overlooking a pool and palm trees.
A calm waterfront with a boat docked near a concrete walkway, surrounded by lush palm trees and a building in the background.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • All inclusive
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Bamburi Beach, Mombasa, 83125
  • Place, Mombasa Go-Kart
    ‪3 min walk‬
  • Place, Bamburi Beach
    ‪10 min walk‬
  • Place, Nyali Beach
    ‪16 min drive‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Suite

  • Partial ocean view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room

A hotel room with a large bed, a TV, a desk, and a balcony with a view.

Superior Room

  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with a bed, curtains, a ceiling fan, a window with curtains, a chair, a table with a tray, and a view of palm trees.

Standard Room

  • Garden view
  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Superior Ocean Front Room

In-room safe, desk, cribs (free), WiFi (free)

Superior Ocean Front Room

  • 322 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Standard Room

In-room safe, desk, cribs (free), WiFi (free)

Standard Room

  • 290 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

DOUBLE STANDARD

  • Sleeps 4
  • Free WiFi

About the neighborhood

Mombasa

Neptune Beach Resort is a short stroll from Mombasa Go-Kart and Bamburi Beach. This 78-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Mombasa Go-Kart - 3 min walk - 0.2 miles
  • Bamburi Beach - 10 min walk - 0.5 miles
  • Wild Waters - 12 min drive - 5.5 miles
  • Nyali Beach - 16 min drive - 7.1 miles
  • Diani Beach - 59 min drive - 32.1 miles

Getting around

  • Mombasa (MBA-Moi Intl.) - 48 min drive

Restaurants

  • ‪Screenshot Lounge - ‬6 min drive
  • ‪Cafesserie - Maison de qualitè - ‬5 min drive
  • ‪Shots Bar and Bistro - ‬5 min drive
  • ‪Char Choma - ‬3 min drive
  • ‪Dublin Street - ‬6 min drive

About this property

Neptune Beach Resort

Neptune Beach Resort features a nightclub, an outdoor pool, and a children's pool. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive hotel include free WiFi in public areas, conference space, and a business center.
Guests can enjoy free WiFi and TVs. Balconies, coffee makers, and ceiling fans are other standard amenities.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Library
  • Nightclub
  • Outdoor pool
  • Snorkeling

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Neptune Beach Mombasa
Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach Resort All Inclusive Mombasa
Neptune Resort
Neptune Beach All Inclusive Mombasa
Neptune Beach Resort Mombasa
Neptune Beach Mombasa
Hotel Neptune Beach Resort Mombasa
Mombasa Neptune Beach Resort Hotel
Hotel Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach
Neptune Beach Resort Hotel
Neptune Beach Resort Mombasa
Neptune Beach Resort Hotel Mombasa

Frequently asked questions

Will I find all-inclusive options at Neptune Beach Resort?

Neptune Beach Resort is an all-inclusive resort and rates come with all meals. Activities include tennis and volleyball.

How much does it cost to stay at Neptune Beach Resort?

As of Aug 13, 2026, prices found for a 1-night stay for 2 adults at Neptune Beach Resort on Sep 1, 2026 start from $238, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Neptune Beach Resort?

Neptune Beach Resort offers free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.

What is there to do around Neptune Beach Resort?

This hotel is located in Mombasa, just steps from Mombasa Go-Kart. You'll also find Nyali Beach and Bamburi Beach within a short drive.

Is parking available on site at Neptune Beach Resort?

Yes, self parking is offered for free at the hotel.

Does Neptune Beach Resort have a casino?

No, Neptune Beach Resort doesn't have a casino.

Will I find an indoor pool at Neptune Beach Resort?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Neptune Beach Resort?

There are plenty of amenities for couples at this hotel, including an ocean-view restaurant, an outdoor pool, and 3 bars/lounges.

Does Neptune Beach Resort have a hot tub?

No, this hotel doesn't have a spa tub.

Does Neptune Beach Resort feature a restaurant that includes a breakfast menu?

Yes, Neptune Beach Resort serves breakfast for a surcharge from its restaurant.

Will Neptune Beach Resort allow pets to stay free of charge?

No, pets and service animals aren't allowed at Neptune Beach Resort.

Does Neptune Beach Resort have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Neptune Beach Resort?

The closest major airport to Neptune Beach Resort is Mombasa (MBA-Moi Intl.), which is 12.6 mi away (48 minutes by car). Another top airport is Vipingo (VPG), which is located 11.4 mi away (38-minute drive).

Are there rooms with balconies that I can book at Neptune Beach Resort?

Yes, every guestroom at Neptune Beach Resort comes with a balcony and some offer ocean and garden views.

Does Neptune Beach Resort host weddings?

There are wedding services available at Neptune Beach Resort if that's in your vacation plans.

Neptune Beach Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 58 reviews
Rating 8 - Good. 27 out of 58 reviews
Rating 6 - Okay. 11 out of 58 reviews
Rating 4 - Poor. 3 out of 58 reviews
Rating 2 - Terrible. 3 out of 58 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Bhima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel
Stayed 6 nights in Feb 2024
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel could use an update in terms of interior design. Bedroom was not great and wifi didn't work in the rooms. Food was hit or miss.
Verified review

6/10 Okay

Audre

Liked: Cleanliness, staff & service
This property is nice, but the pool was small pool and the sun chairs had no umbrellas. It was shaded however you had to move your chair often due to the sun/shade depending on time of day. But overall, it was a good experience. Rooms were nice and clean but noisy hallways.
Stayed 2 nights in Aug 2024
Verified review

4/10 Poor

Edward

Liked: Staff & service
Disliked: Cleanliness
The builder's started work at 5am in the morning making lot of noises, i had to live the hotel one day earlier because of early morning noise very bad
Stayed 14 nights in Nov 2024
Verified review

10/10 Excellent

Bjarne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk oplevelse, meget venlige personale, og meget hjælpsomme, maden var i top, altid meget at vælge imellem, tak for opholdet, kommer helt sikkert igen
Stayed 11 nights in May 2023
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant stay. The all inclusive package comes with free wine, beer, soda juice and snacks. Comes in handy when you have kids
Stayed 2 nights in Apr 2022
Verified review

2/10 Terrible

Doctari

Liked: Cleanliness, amenities
Everyone wanted money. The evening DJ refused to play anything but brain washing Bass repetitive music just like brain washing. When I asked this to be changed for 2 nights I was told Hakna Mata. Which usually means No problem except for when there is a Problem. In frustration I left the hotel but was told that I could not as I owed about 20,000 KSH. 1000 had already been paid. I said put it on my credit card like a good hotel would do. They said No I must pay in cash. This in violation of multiple laws. So it is a beautiful location with wonderful staff and food and Services. I highly recommend the Hotel with the stipulation that in you want to be asked for extra money in violation of the Law and a place where you get what they want and not what you want... PLEASE Stay here. I won't.
Stayed 7 nights in Aug 2019
Verified review

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neptune Beach

Enjoyable
Stayed 4 nights in Mar 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip for rest and relaxation. Tough to enjoy the beach with people always trying to sell you stuff. But found the public beach which was a lot more fun and enjoyable.
Stayed 4 nights in Aug 2017
Verified review

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Return Visit

Got a great welcome from all the staff. The hotel was very quiet - not many guests. Everything was as expected from previous visits. The food was excellent - sometimes plate service and sometimes buffet. The rooms were always cleaned well and towels were changed daily. The staff were always very helpful. The usual entertainment was on almost every night - acrobats, dancers.
Stayed 14 nights in May 2017
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

4 star and all inclusive??????.

The hotel is clean.long beach full of hotels. Very poor service in all ways.food is ox liver 2times a week .you get the most cheapest wine on earth and only one brand. Non service minded workers,but very polite.un experienced bartenders.TOO EXPENSIVE HOTEL for what you get in return.spend your all inclusive somewhere else if you really want to enjoy.
Verified review

6/10 Okay

Robert

Disliked: Room comfort

Just Averge

Most of the hotels along Bamburi Beach are rundown and this is no exception. The towels are old, stained and rough and there was really nothing to compliment the hotel about. However, this is East Africa and one has to remember that the corruption and civil strive has hit the tourism industry hard.
Verified review

8/10 Good

Roselyne

Liked: Cleanliness, staff & service, room comfort

Amazing

The stay was very nice and enjoyable
Verified review

10/10 Excellent

Kibrom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel awesome staff amazing food and locatio

I was at this hotel for work purposes and I must say i was amazed by everything in this hotel, the staff are amazing and accommodated most of my request at all hours.
Verified review

2/10 Terrible

Rishad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Never again
Verified review

8/10 Good

René Lundqvist

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt .

Godt sted og god mad , det eneste minus er at sengen er ikke god og der er russere som kan være meget højt rystende.
Verified review

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really Enjoyed my stay there, Great Animation Team

Really Enjoyed my stay there, Great Animation Team who will keep you on your toes with activities of sorts, water sports, stretches .. etc and also some nightlife shows, the place was fun. Pools are nice, and the staff very friendly. Great variety of cuisine selections as well, for the 3 main meals.
Verified review

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hier ist der Gast König.

Das Hotel ist wie wir finden einfach empfehlenswert. Die Zimmer sind schön und geräumig, alles funktionierte. Das Servicepersonal ist einsame spitze. Die Jungs und Mädels sind freundlich, zuvorkommend und geben ihr bestes um euch den Urlaub so schön wie möglich zu machen. Also ich kann das Neptune echt nur empfehlen. Preis/Leistung sehr gut!
Verified review

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great time there

The time i spent there is a life time memory i will cherish. the staff were friendly, services were excellent and the hotel was beautiful and relaxing
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great ocean front resort

The Neptune Beach Resort provided a great location for a peaceful and relaxing break. The hotel was clean and well maintained; similarly the rooms were clean and well maintained. My only issues with the room were that there was only one channel on the TV and the fact that a fee was charged for the in room safe. I choose the all inclusive option with respect to meals and drinks. I was not disappointed with the quality and variety of food and drinks available - Unlimited Tusker beer, locally brewed spirits and soda or tea and coffee. The resort had a nice big pool and fronted the ocean. Security was also good.
Verified review

6/10 Okay

SUZANNE

AVERAGE

Average hotel....service was good. Food was sort of monotonous although presented very well. Even though its "All inclusive" but the alcohol at the bar was all local drinks which you dont wanna risk. Cannot recommend it for young holiday makers....its clientele is quite old.
Verified review

8/10 Good

Demir/Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Such a wonderful location and facility

It is our second stay and we enjoyed every moment of our stay.
Verified review

8/10 Good

Sissi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a really nice hotel - much smaller than some of the nearby resorts, it gives you a very homey feeling. It was perfect for a 4-day romantic get-away.
Verified review

2/10 Terrible

Ilir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neptune hotel

If you want to enjoy your holidays please dont book this hotel
Verified review

8/10 Good

Affe

Liked: Cleanliness, staff & service, property conditions & facilities

Ystävällinen palvelu...

Kelpo hotelli mutta huoneen varustelun viimeistely ei ihan ykkösluokkaa, TV:n ääni ei toiminut kun kikkailemalla ja wifi ei toiminut huoneessa, ainoastaan aula- ja ravintolatiloissa. Palvelussa sitten kyllä venyttiin kun osasi asian esittää oikein ;)