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Hotel Sapphire

3.5 star property
Hotel in Mombasa with a 24-hour front desk and an outdoor pool

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Photo gallery for Hotel Sapphire

Terrace/patio
Executive Suite | In-room safe, desk, free cribs/infant beds, rollaway beds
Terrace/patio
Restaurant
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pool
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Mwembe Tayari Road, Mombasa
  • Place, Mombasa Island
    ‪2 min walk‬
  • Place, Sikh Temple
    ‪2 min walk‬
  • Place, Nyali Beach
    ‪11 min drive‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪9 min drive‬

Room options

View all photos for Superior Double Room

In-room safe, desk, free cribs/infant beds, rollaway beds

Superior Double Room

9.0 out of 10
Wonderful
(7 reviews)
  • 290 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

In-room safe, desk, free cribs/infant beds, rollaway beds

Executive Suite

  • 387 sq ft
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Mombasa

Hotel Sapphire places you next to Mombasa Island and Sikh Temple. This 56-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Mombasa Island - 2 min walk - 0.1 miles
  • Sikh Temple - 2 min walk - 0.1 miles
  • Shree Cutch Satsang Swaminarayan Temple - 3 min walk - 0.2 miles
  • Fort Jesus - 3 min drive - 1.4 miles
  • Nyali Beach - 11 min drive - 5.5 miles

Getting around

  • Mombasa (MBA-Moi Intl.) - 21 min drive

Restaurants

  • ‪Valencia Inn - ‬7 min walk
  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬12 min walk
  • ‪Mubins Cafe - ‬6 min walk
  • ‪Gulshan Hotel - ‬8 min walk
  • ‪Zero 4 - ‬10 min walk

About this property

Hotel Sapphire

Hotel in Mombasa with a 24-hour front desk and an outdoor pool
At Hotel Sapphire, guests have access to an outdoor pool, free WiFi in public areas, and meeting rooms. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. This hotel also has a terrace.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Other amenities include balconies, sitting areas, and safes.
Recreational amenities at the hotel include an outdoor pool.

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Sep 28 - Sep 29
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 for adults and USD 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for USD 20.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 10 for adults and USD 10 for children
  • Rollaway bed fee: USD 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-9:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Hotel Sapphire Mombasa
Sapphire Mombasa
Hotel Sapphire Hotel
Hotel Sapphire Mombasa
Hotel Sapphire Hotel Mombasa

Frequently asked questions

Is free cancellation available at Hotel Sapphire?

Hotel Sapphire offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What is there to do close to Hotel Sapphire?

This hotel in Mombasa is within a 10-minute walk of Mombasa Island and Two Tusks. You'll also find Fort Jesus and Wild Waters within a short drive.

Is there parking available at Hotel Sapphire?

Yes, self parking is offered for free at the hotel.

Does Hotel Sapphire feature a casino on the premises?

No, Hotel Sapphire doesn't have a casino.

Is there an indoor pool at Hotel Sapphire?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Sapphire a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Hotel Sapphire?

No, there isn't a spa tub at this hotel.

Does Hotel Sapphire feature a restaurant that includes a breakfast menu?

Yes, Hotel Sapphire serves buffet breakfast each morning for a surcharge from its restaurant.

Does Hotel Sapphire allow pets to stay free of charge?

No, pets aren't allowed at Hotel Sapphire.

Are there connecting rooms at Hotel Sapphire?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Sapphire?

The closest major airport to Hotel Sapphire is Mombasa (MBA-Moi Intl.), which is 5.9 mi away (21 minutes by car). Another top airport is Vipingo (VPG), which is located 19.4 mi away (71-minute drive).

Can I book a room with a balcony at Hotel Sapphire?

Yes, every guestroom at Hotel Sapphire comes with a balcony.

Reviews

Hotel Sapphire Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 34 out of 59 reviews
Rating 8 - Good. 14 out of 59 reviews
Rating 6 - Okay. 7 out of 59 reviews
Rating 4 - Poor. 2 out of 59 reviews
Rating 2 - Terrible. 2 out of 59 reviews

Reviews

10/10 Excellent

ramanlal

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 4 nights in Jun 2025

10/10 Excellent

K

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
Stayed 1 night in May 2025

10/10 Excellent

Yaseen

Stayed 2 nights in Jun 2025

8/10 Good

Danielle

Liked: Cleanliness
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
Stayed 1 night in May 2025

10/10 Excellent

K

Stayed 6 nights in May 2025

4/10 Poor

merajdin

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

David

Stayed 1 night in Apr 2025

10/10 Excellent

mary

Liked: Staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.
Stayed 7 nights in Apr 2025

6/10 Okay

Salima, Friendswood

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Water was too hot for shower. Could not adjust temperature.
Stayed 5 nights in Apr 2025

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded me to a suite, free of charge. Great experience, beautiful nice people. I will be back!
Stayed 2 nights in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel General

Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.
Stayed 4 nights in Feb 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic service, very reasonable price.

Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
Stayed 1 night in Feb 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to sray in Mombasa. All of the staff were wonderful and very helpful.
Stayed 2 nights in Feb 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Javeed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel

Outstanding value with top-notch service. Food was good and the rooms were very clean
Stayed 1 night in Jan 2025

10/10 Excellent

Frazier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for visitors. The staff is warm and the service was above average. Everyone is so helpful and kind.
Stayed 4 nights in Nov 2024

10/10 Excellent

YVONNE

Business traveler
Liked: Amenities
Good service
Stayed 2 nights in Oct 2024

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities
I was very happy to be back at the Sapphire. Room condition and surrounding area may disappoint some western travelers. Staff and service will not.
Stayed 1 night in Sep 2024

10/10 Excellent

Samina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Stayed 1 night in May 2024

8/10 Good

MOHAMED KASSIM

Stayed 8 nights in Mar 2024

6/10 Okay

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Stayed 1 night in Feb 2024

10/10 Excellent

Florence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Hans Evan Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Stayed 2 nights in Dec 2023