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Pandora House

Property class: 3

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Photo gallery for Pandora House

A modern living room with a leather sofa, wooden coffee table, and a blue chair. There is a kitchen area in the background with wooden cabinets and a dining table.
A modern room with a large window, a small kitchen area, and a dining table with chairs.
A balcony with a metal railing overlooking a garden and a bed with a wooden headboard.
A modern hotel room with a wooden floor, a bed, a desk, a chair, a kitchen area with a microwave and a coffee maker, and a large window with a view of trees.
A modern kitchen with wooden cabinetry, a marble countertop, and a built-in microwave.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Free WiFi
  • 24/7 front desk
  • Bar
  • Room service

Explore the area

View in a map
35 Nápoles Juárez, Mexico City, CDMX, 06600
  • Place, Reforma 222
    ‪3 min walk‬
  • Place, Paseo de la Reforma
    ‪5 min walk‬
  • Place, Angel of Independence Monument
    ‪14 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room

A compact hotel room with a bed, bedside table, and a small kitchenette.

Standard Room

  • 297 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

A modern hotel room with a large bed, wooden flooring, a dining area, and a view of greenery outside.

Deluxe Room

  • 302 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Apartment

A balcony with a metal railing overlooking a cityscape, a bed with a wooden nightstand, and a wall-mounted lamp.

Superior Apartment

  • 1238 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 2 Queen Beds and 2 King Beds

View all photos for Studio

A compact hotel room with a bed, bedside table, and a small kitchenette.

Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Deluxe King

A modern hotel room with a wooden floor, a bed, a desk, a chair, a kitchen area with a microwave and a coffee maker, and a large window with a view of trees.

Studio Deluxe King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Apartment

A balcony with a view of a cityscape, including tall buildings and greenery.

Presidential Apartment

  • City view
  • 4 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 King Bed

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About the neighborhood

Mexico City

Located in Reforma, Pandora House is a leisurely stroll from popular sights such as Paseo de la Reforma and Angel of Independence Monument. This 43-room, 3-star apartment building has a restaurant and a bar/lounge, along with free in-room WiFi.
View more Apartments in Mexico CityOpens in a new window

What's nearby

  • Avenida Insurgentes - 2 min walk - 0.1 miles
  • Reforma 222 - 3 min walk - 0.2 miles
  • Paseo de la Reforma - 5 min walk - 0.3 miles
  • Angel of Independence Monument - 14 min walk - 0.8 miles
  • Monument to the Revolution - 15 min walk - 0.8 miles

Getting around

  • Mexico City Buenavista Station - 7 min drive
  • Cuauhtemoc Station - 10 min walk
  • Benito Juarez International Airport (MEX) - 26 min drive

Restaurants

  • ‪Pandora Rooftop - ‬1 min walk
  • ‪Petit Roquefort - ‬1 min walk
  • ‪Los Pastorcitos de Sirloin - ‬1 min walk
  • ‪Pizzalianni's - ‬2 min walk
  • ‪Tosco - ‬1 min walk

About this property

Pandora House

Guests staying at Pandora House enjoy free WiFi in public areas and express check-out. Front-desk staff are standing by 24/7 to assist with any requests.
Each apartment features a kitchenette. A 50-inch Smart TV is available for entertainment, and guests can stay connected with free WiFi. The bathroom offers a rainfall showerhead and hair dryers. Other standard amenities include an electric kettle, free bottled water, and free tea bags/instant coffee. Bathrooms are shared.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Kitchenette

  • Electric kettle
  • Microwave
  • Mini-fridge
  • Paper towels
  • Tea bags/instant coffee
  • Toaster

Dining

  • A bar/lounge
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bed sheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shared bathroom
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (37 inch wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free bottled water
  • Iron/ironing board
  • Safe

Location highlights

  • In a shopping district
  • In an entertainment district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 43 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Return the keys

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 1000 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Pandora Reforma by VH Apartment
Pandora Reforma by VH Mexico City
Pandora Luxury Suites Reforma by VH
Pandora Reforma by VH Apartment Mexico City

Frequently asked questions

Are free cancellation options available at Pandora House?

Pandora House offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Pandora House?

As of Oct 29, 2026, prices found for a 1-night stay for 2 adults at Pandora House on Nov 9, 2026 start from $97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Pandora House?

This apartment is situated in Reforma within a 10-minute walk of Paseo de la Reforma and Reforma 222. You'll also find Angel of Independence Monument and Monument to the Revolution less than a mile away.

Does Pandora House feature a casino on the premises?

No, Pandora House doesn't have a casino.

Is there an indoor pool at Pandora House?

No, there is no indoor pool at this apartment.

Does Pandora House feature a restaurant that includes a breakfast menu?

No, Pandora House doesn't have a restaurant that serves breakfast.

Does Pandora House allow pets to stay for free?

No, pets aren't allowed at Pandora House.

What is the closest airport to Pandora House?

The closest major airport to Pandora House is Benito Juarez International Airport (MEX), which is 8 mi away (26 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 25.3 mi away (50-minute drive).

Pandora House Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 27 out of 59 reviews
Rating 8 - Good. 15 out of 59 reviews
Rating 6 - Okay. 9 out of 59 reviews
Rating 4 - Poor. 1 out of 59 reviews
Rating 2 - Terrible. 7 out of 59 reviews

8.4/10

Cleanliness

5.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
awesome place location was great 24 hours toco right outside safe at night clean area over all 10000/10 i will be going this hotel soon in aug again
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Had such a great stay at Pandora House! The property is absolutely beautiful with so much character and a gorgeous design. The location was perfect for exploring Mexico City, and the staff was friendly and helpful throughout our stay. The rooftop and Tosco restaurant had an amazing vibe and was the perfect spot to relax after a day of exploring. The rooms were clean, comfortable, and beautifully decorated. Would definitely recommend staying here for a stylish and memorable CDMX experience!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice rooms, perfect location, food stands right outside over all amazing!!!
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Staff are nice
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great hotel in an amazing part of the city. Very well priced for what you get. Amazing restaurants/ bars on the bottom floor and rooftop. Expensive food - but the quality was good.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
If you need staff make sure you go in person not thought expidia text app. Ex extra towels shampoo ect
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Nestled in the heart of Mexico City, Pandora House is a vibrant gem that promises an unforgettable experience. Its Art Deco design exudes elegance, while the breathtaking rooftop offers a stunning view of the cityscape. The property boasts two exquisite restaurants, each offering a culinary delight. The friendly and knowledgeable staff ensures that every guest feels welcome and well-cared for. Beyond the hotel, Pandora House is surrounded by a plethora of attractions, including charming coffee shops, delectable restaurants, convenient public transport options, and an array of activities to explore and discover.
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Disliked: Amenities
The rooftop bar was closed both nights unfortunately.
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Liked: Communication
Disliked: Cleanliness, check-in
The room was not ready to enter when we arrived, even being after the check in time. Stuff was very helpful, acting fast and giving us alternative physical key, as the digital system they have was not ready. We did not try bar or restaurant.
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
I was very disappointed with my stay. The biggest issue was that there was no air conditioning, which made the room extremely uncomfortable. Despite staying there, housekeeping was never provided, so we had to manage without fresh towels or a cleaned room. The front desk staff was rude and unhelpful, making an already frustrating experience even worse. Customer service was lacking from start to finish. Also, this property is advertised as a hotel, but it is really operated more like an Airbnb than a traditional hotel. If you’re expecting hotel amenities and service, you’ll likely be disappointed. I would not stay here again and cannot recommend this property based on my experience.
Stayed 4 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
They never sent me check in information and I had to stay elsewhere
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
only one chair in the room for 2 people. The room was not cleaned the whole time we stayed there, no change of towels (they are very strict on 2 per room and no more) etc. otherwise clean, comfortable bed, and we felt very safe. With fan on, traffic noise was muted. Overall not worth the price. A friend stayed at the Barcelo a few blocks away for 9 nights for the same price we paid for 4. Lesson learned.
Stayed 4 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely horrible experience. I booked a room there and arrived before Noon. I came back to check-in at 3:00pm and they said there were no rooms available. The receptionist was incredibly rude, and stated, "It's not our fault. In addition, I'm visiting from out of the country and have never been to Mexico before. Moreover, they still charged be for the room. Poor customer experience and I would not recommend to anyone.
Stayed 4 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I had a terrible stay, there were no pillowscases, the bathroom was dirty, there was no iron and I Did not sleep on Saturday night because some other guests were fighting and everithing could be heard, there was too much noise outside and the room was very small. I will never stay there again, I not will recommend it this place. When I went to check out, it took 10 minutes because there was no one and the inside door couldn't be opened. Ohh did I forget, there was no towel to dry my hands in the bathroom and kitchen. TERRIBLE EXPERIENCE, and I don't want to hear anything about you.
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
El acceso a la habitación se batalló, por la perilla electrónica
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great location great rooftop lounge you can’t beat the price for what you get
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Really good for a solo traveller - plenty of room with a Studio apartment. Staff very friendly and helpful. Able to walk around with ease. Free breakfast (9am) at Tosco was tasty, but plenty of cafés (Cafe Nin)and Taquerias (Tacos La Chula) nearby if you want something earlier. Some of the rooms don't have windows that look outside, but only into the inner atrium, so be aware. Fan provided, but air conditioning would have been a handy addition.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
La asistencia fue bastante amable y eficiente, no tuve ningún problema en mi estadía, solo me hubiera gustado que eñ la habitación hubiera un ventilador, ya que en esa semana hizo algo de calor y no cuentan con ningún tipo de clima.
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, communication
Habitación limpia, zona con mucho movimiento, proceso check in lento
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
El bar tenía buena elección
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
El hotel está precioso y aunque tenía mis dudas por comentarios que leí de personas que se quejaban porque no te tenían sus habitaciones o porque no había comunicación; no fue mi casa, me atendieron luego luego y todo fluyó de maravilla. El único detalle es que hay unos puestos de comida abajo y hacen mucho ruido. Así que sugiero solicitar las habitaciones de adentro las que no tiene balcón. Fuera de eso la locación es excelente y el parquímetro barato
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Las fotos no hacen justicia a lo que es en realidad. El edificio todavía está en obras, y hasta en 2 ocasiones me abrieron la puerta estando yo dentro sin siquiera tocar a la puerta ni disculparse
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo perfecto
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Disliked: Room comfort

Terrible

Terrible, en recepción me comentaron que mi reserva nunca llegó incluso cuando ya estaba pagada, no pudieron resolver y tuve que buscar otro alojamiento. Nunca contestaron teléfonos y mensajes, tuve que ir directamente.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Esta bonitos los departamentos, solo que si es muy difícil tener comunicación con alguien de la propiedad antes de la llegada, otro punto no tan bueno es que como se encuentra con remodelación y es una zona algo concurrida hay mucho ruido, pero al final todo salió muy bien y pude disfrutar mi estancia.
Stayed 3 nights in Jul 2024