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Hotel Universal

Property class: 1.5

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Photo gallery for Hotel Universal

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Exterior
Reception
Room
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calzada de Guadalupe No. 25, Col. Maza, Mexico City, CDMX, 06270
  • Place, Tlatelolco Archaelogical Site
    ‪10 min walk‬
  • Place, Plaza de las Tres Culturas
    ‪14 min walk‬
  • Place, Plaza Garibaldi
    ‪6 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Room

Standard Room, 1 Double Bed

7.6 out of 10
Good
(5 reviews)
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Room

Superior Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 King Bed

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Total with taxes and fees
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About the neighborhood

Mexico City

Located in Cuauhtémoc within 2 miles (3 km) of Zócalo, Hotel Universal is within a few miles (5 km) of other popular sights such as Palacio de Bellas Artes. This 42-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour front desk.

What's nearby

  • Tlatelolco Archaelogical Site - 10 min walk - 0.6 miles
  • Plaza de las Tres Culturas - 14 min walk - 0.8 miles
  • Plaza Garibaldi - 6 min drive - 1.7 miles
  • Metropolitan Cathedral - 12 min drive - 2.1 miles
  • Templo Mayor Museum - 12 min drive - 2.1 miles

Getting around

  • Mexico City Fortuna Station - 9 min drive
  • Misterios Station - 17 min walk
  • Benito Juarez International Airport (MEX) - 12 min drive

Restaurants

  • ‪Las Jurásicas - ‬6 min walk
  • ‪La Kfeta - ‬5 min walk
  • ‪Tortas Gigantes la Villa - ‬5 min walk
  • ‪la guelaguetza - ‬7 min walk
  • ‪Tacos La Villa - ‬5 min walk

About this property

Hotel Universal

Hotel Universal features free WiFi in public areas and a vending machine. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and tours or tickets.
Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Bathrooms offer hair dryers, free toiletries, and slippers. Free local calls are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite self parking
  • Onsite parking options include a garage and a carport

Family friendly

  • DVD player

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Free bottled water

More

  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 8:00 AM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 2 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 8 years old or younger stays free when using existing bedding

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
  • Check-in: 8:00 AM—-anytime
  • Check-out: 2 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Hotel Universal Mexico City
Universal Mexico City
Hotel Universal Hotel
Hotel Universal Mexico City
Hotel Universal Hotel Mexico City

Frequently asked questions

Is a free cancellation option available at Hotel Universal?

Hotel Universal offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

What is there to do around Hotel Universal?

This hotel is situated in Cuauhtémoc within a short 12-minute walk of Tlatelolco Archaelogical Site. You'll also find Basilica of Our Lady of Guadalupe and Palacio de Bellas Artes within a short drive.

Is parking available on site at Hotel Universal?

Yes, self parking is offered for free at the hotel.

Does Hotel Universal have a casino at the property?

No, Hotel Universal doesn't have a casino.

Is there an indoor pool at Hotel Universal?

No, there is no indoor pool at this hotel.

Is Hotel Universal a good place to stay for couples?

Amenities at this hotel that appeal to couples include slippers and a 24-hour front desk.

Are there hot tubs at Hotel Universal?

No, there isn't a spa tub at this hotel.

Does Hotel Universal have a restaurant with a breakfast menu?

No, Hotel Universal doesn't have a restaurant that serves breakfast.

Does Hotel Universal allow pets to stay for free?

No, pets aren't allowed at Hotel Universal though service animals are welcome.

Are there connecting rooms at Hotel Universal?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Universal?

The closest major airport to Hotel Universal is Benito Juarez International Airport (MEX), which is 4.5 mi away (12 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 23.5 mi away (49-minute drive).

Are there rooms with balconies that I can book at Hotel Universal?

No, you won't find guestrooms with balconies at Hotel Universal.

Hotel Universal Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 122 out of 318 reviews
Rating 8 - Good. 122 out of 318 reviews
Rating 6 - Okay. 45 out of 318 reviews
Rating 4 - Poor. 13 out of 318 reviews
Rating 2 - Terrible. 16 out of 318 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it, very affordable, convenient, very nice staff. I would stay there again.
Stayed 5 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
A good choice for a short stay
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap, clean and near the airport

Cheap yet clean and in a good spot of town
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

rbojr

clean comfortable great staff hot water
Stayed 6 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Property conditions & facilities, room comfort

rbojr

clean comfortable excellent staff hot water
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

rbojr

amazing beautiful mexico city
Stayed 7 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel may look very aged, but the room is adequately sized with a spacious bathroom. It is not centrally located, and the price reflects that. Overall, it's a good value.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

rbojr

the bed was comfortable the water was hot i use mostly cold water the room was very hot exterior window has small opening the toilette leaks when flushed
Stayed 7 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Young woman hanging around roaming the halls late at night past 1am
Stayed 1 night in Feb 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was helpful. The bed was ok. The room smelled of cigarettes. It was dark with all the lights on. The wifi was barely usable. It was very inconvenient to get to. 20 min to any subway.
Stayed 1 night in Jan 2024
Verified review

4/10 Poor

Disliked: Staff & service
El recepcionista es muy grosero. Se le pidió de forma amable si podía ayudar a instalar el chromcast al televisor de la habitación y respondió muy grosero y homofóbico...
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible!Es imposible que te dejen sin agua caliente y que al llamar para saber cuánto tiempo tomará que regrese, simplemente te digan: "va a tardar" sin darte una explicación o tiempo de resolución. NUNCA SE HOSPEDEN AQUÍ, ES VIEJO, HUELE HORRIBLE, TIENE ANIMALES EN LA ALFOMBRA Y COLCHÓN, NI POR NECESIDAD LO TOMEN COMO OPCIÓN
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Bien todo. Resuelves
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
es un motel con baja calidad
Stayed 3 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
En lo general bien
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
El precio y el check in me resultaron muy convenientes para mi visita.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre la atención es muy cálida
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy padre

Pues a mi me agrado mucho muy tranquilo todo bien definitivamente si regresaría otra vez
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio buena ubicación lugar bastante cómodo para pasar una buena noche
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Para su precio la verdad está muy bien, lo único malo que ví es que al tener poca ventilación mi habitación había un olor feo
Stayed 6 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la limpieza es buena, y el personal es atento
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Es tranquilo
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le falta limpieza
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo servicio hay parejas que sólo van a tener sexo y son muy ruidosas
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me seguira gustando te atienden con gran atencio
Stayed 1 night in May 2024