6/10 Okay
CARLOS E
Business traveler
Feb 16, 2026
Stay was just ok. Room was clean but if you are used to the one in Polanco you will get a very different experience. Restaurant is good and the service is very acceptable. Service from the front desk is good too, just according with what you expect. the main issue that we had was getting the car upon checking out because we had a Coat in the back of the seat that never appeared, but we are very sure that it was there, so we estimate that was basically stolen from someone in the valet parking. It was a shame but unfortunately, it's something kind of common in Mexico. I visit Mexico very often and usually stay by the Reforma area. I just went this time to the south because the Reforma hotels were full. I look forward to coming back again to Mexico but to a different place.
CARLOS E
Stayed 2 nights in Feb 2026






























