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Hotel Palacio Maya

4.0 star property
Art Deco hotel with a fitness center and a rooftop terrace

Choose dates to view prices

Photo gallery for Hotel Palacio Maya

Reception
Daily buffet breakfast for a fee
Exterior
Exterior
Indoor pool, outdoor pool, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000
  • Place, Paseo de Montejo
    ‪5 min walk‬
  • Place, Yucatan International Convention Center
    ‪7 min walk‬
  • Place, U.S. Consulate General Mérida
    ‪11 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds | 1 bedroom, premium bedding, down comforters, minibar

Standard Double Room, Multiple Beds

9.0 out of 10
Wonderful
(32 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down comforters, minibar

Studio Suite, 1 Queen Bed, Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down comforters, minibar

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(24 reviews)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Bathtub

Suite, Bathtub | 1 bedroom, premium bedding, down comforters, minibar

Suite, Bathtub

9.0 out of 10
Wonderful
(6 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite

1 bedroom, premium bedding, down comforters, minibar

Family Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 893 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, down comforters, minibar

Presidential Suite

9.8 out of 10
Exceptional
(7 reviews)
  • 753 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • 247 sq ft
  • Sleeps 2

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • 236 sq ft
  • Sleeps 4

View all photos for Room Superior

1 bedroom, premium bedding, down comforters, minibar

Room Superior

  • 581 sq ft
  • Sleeps 2

View all photos for Suite

1 bedroom, premium bedding, down comforters, minibar

Suite

  • 409 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

1 bedroom, premium bedding, down comforters, minibar

Suite Deluxe

  • 538 sq ft
  • Sleeps 4

View all photos for Suite Master

1 bedroom, premium bedding, down comforters, minibar

Suite Master

  • 893 sq ft
  • Sleeps 6

View all photos for Suite Presidential

1 bedroom, premium bedding, down comforters, minibar

Suite Presidential

  • 753 sq ft
  • Sleeps 2

View all photos for Basic Room

1 bedroom, premium bedding, down comforters, minibar

Basic Room

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, minibar

Standard Room

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Mérida

Located in Mérida Centro, Hotel Palacio Maya is within a 10-minute walk of popular sights such as Paseo de Montejo and Yucatan International Convention Center. This 63-room, 4-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.

What's nearby

  • Paseo de Montejo - 5 min walk - 0.3 miles
  • Paseo 60 - 5 min walk - 0.3 miles
  • Yucatan International Convention Center - 7 min walk - 0.4 miles
  • U.S. Consulate General Mérida - 11 min walk - 0.6 miles
  • Parque Santa Lucía - 18 min walk - 1.0 mile

Getting around

  • Teya-Merida Station - 28 min drive
  • Mérida International Airport (MID) - 16 min drive

Restaurants

  • ‪Crabster - ‬6 min walk
  • ‪Yerba Santa - ‬7 min walk
  • ‪Viva Teya - ‬6 min walk
  • ‪Hop 3 The Beer Experience - ‬6 min walk
  • ‪Jose Rosé - ‬6 min walk

About this property

Hotel Palacio Maya

Art Deco hotel with a fitness center and a rooftop terrace
Hotel Palacio Maya features an indoor pool, an outdoor pool, and a children's pool. Free parking is included with your stay. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include a gym, a rooftop terrace, and free WiFi in public areas.
32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are other standard amenities.
An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 169 to 199 for adults and MXN 99 to 99 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for MXN 180.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 169 to 199 for adults, and MXN 99 to 99 for children
  • Rollaway bed fee: MXN 180.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Frequently asked questions

What's there to do around Hotel Palacio Maya?

This hotel is situated in Mérida Centro within a 10-minute walk of Paseo de Montejo, Paseo 60, and Casa Montes Molina Museum. You'll also find Parque Santa Lucía and Santa Ana Park less than a mile away.

Is parking available on site at Hotel Palacio Maya?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does Hotel Palacio Maya feature a casino on the premises?

No, Hotel Palacio Maya doesn't have a casino.

Will I find an indoor pool at Hotel Palacio Maya?

Yes, this hotel has an indoor pool along with an outdoor pool.

Is Hotel Palacio Maya good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a garden-view restaurant.

Are there hot tubs at Hotel Palacio Maya?

No, this hotel doesn't have a spa tub.

Does Hotel Palacio Maya have a restaurant that serves breakfast?

Yes, Hotel Palacio Maya serves buffet breakfast for a surcharge each morning at BALAM.

Will Hotel Palacio Maya allow pets to stay free of charge?

No, pets aren't allowed at Hotel Palacio Maya.

Are there connecting rooms at Hotel Palacio Maya?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Palacio Maya?

The closest major airport to Hotel Palacio Maya is Mérida International Airport (MID), which is 5.5 mi away (16 minutes by car).

Are there rooms with balconies that I can book at Hotel Palacio Maya?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden or pool views.

Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1004 reviews
Rating 8 - Good. 272 out of 1004 reviews
Rating 6 - Okay. 91 out of 1004 reviews
Rating 4 - Poor. 18 out of 1004 reviews
Rating 2 - Terrible. 31 out of 1004 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rene, Edison

Stayed 5 nights in Nov 2025

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far from centro historico
Stayed 1 night in Sep 2025

4/10 Poor

Onel

Disliked: Staff & service
No coments
Stayed 6 nights in Aug 2025

10/10 Excellent

Jorge Victor

Stayed 7 nights in Aug 2025

8/10 Good

Olga

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place and the people are excellent. The garden is beautiful, and there's parking available. The shampoo and body wash come in large bottles and are not in small disposable containers, which is a plus especially since you're in Mérida, where the heat is intense and you might need to shower up to three times a day. In my opinion, there's a lot of noise because events are held downstairs, and the rooms don't have proper soundproofing.
Stayed 3 nights in Sep 2025

6/10 Okay

Maria del Carmen

Stayed 14 nights in Aug 2025

8/10 Good

María de los Milagros

Stayed 1 night in Aug 2025

6/10 Okay

Arturo

Traveled with partner
Disliked: Property conditions & facilities
We liked that it had free parking. Priced ok. Pictures dont reflect wear and tear and poor maintenance of the propertt and grounds. Ie: torn curtains, rusted bath fixtures, poor lighting, sewer smell in parts of the hotel.
Stayed 4 nights in Aug 2025

2/10 Terrible

Joshue

Traveled with family
Disliked: Staff & service, property conditions & facilities
Everything sucked and they scam you out of your money with the buffet situation.
Stayed 1 night in Aug 2025

10/10 Excellent

Donna

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The property is beautiful they have peacocks on the ground a nice pool and play ground for your little one the patio view is beautiful especially at night the staff was great
Stayed 13 nights in Aug 2025

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Aug 2025

10/10 Excellent

Jose A. T.

Liked: Cleanliness, staff & service, property conditions & facilities
Centric and beautiful and excellent restaurant
Stayed 1 night in Aug 2025

6/10 Okay

ELIZABETH

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I like that it was walking distance from Paseo Montejo, but the installations need repairs, the seating area by the pool the cushions had horrible stains, some of the staff were nice others not so much, specially the bellboy at the entrance, we end up parking and getting out car from the parking just to avoid him, we find hair on the pillows when we got there, that lead us to believe that at least the pillow cases were not changed. The food was just ok, we definitely needed to go out to restaurants for good food.
Stayed 5 nights in Jul 2025

6/10 Okay

Sahara

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Business trip

The dolor wasnt working properly. The bathroom had a bad odor. I had been in this hotel 10 times. The location and service is great, the Best but the owner of the hotel has to put more effort on utilities and cleanleness. The bathroom at the pool full of cockroachs.
Stayed 2 nights in Jul 2025

10/10 Excellent

oliver

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

karina

Stayed 5 nights in Jun 2025

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Jorge

Stayed 1 night in Jun 2025

6/10 Okay

Leonel

Liked: Cleanliness
Overall, the hotel is OK. It's in a very convenient location. However, the rooms need better maintenance since our balcony door would not lock, and the towels were very old.
Stayed 2 nights in Jun 2025

10/10 Excellent

MARIAGREGORIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BASTANTE TRANQUILO, ME PARECIO MUY SEGURO Y ME ENCANTO LA LIMPIEZA ADEMAS DE TODO EL INMUEBLE, TAMBIÉN LA ZONA DEL JARDIN.
Stayed 4 nights in Jun 2025

10/10 Excellent

RHONDA ANN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and offers a buffet. The bar is small and very limited on beverages. Over all I would stay here again
Stayed 5 nights in Jun 2025

10/10 Excellent

Kauraly

Stayed 5 nights in Jun 2025

8/10 Good

Richard

Nice area
Stayed 3 nights in Jun 2025

8/10 Good

Paula

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great value! Room and balcony were huge! The room was clean and the beds comfortable. The staff was very pleasant. The grounds were lovely. The pool is partially covered, they have peafoul which is fun, a small play area, hammocks and loungers. Parking was easy. The hotel is conveniently located and about a 10 block walk from Plaza Grande. There are other cute areas such as Parque St Lucia even closer. We had two queen size beds, a dining table, a couch, a counter and mini fridge. The bathroom was clean and spacious.There was a sulphur smell that we suspect was the water. We experience the same smell in certain areas of the US also. There is a restaurant onsite. It was pricey for the quality of the food. We suggest eating elsewhere but it is nice in a pinch. The towels were rather scratchy and not plush but we have found that to be common in the region. A note to non-Spanish speaking guests, much of the staff spoke Spanish only. However, the front desk staff spoke English and we communicated with the other staff with their limited English and our limited Spanish.
Stayed 4 nights in Jun 2025

6/10 Okay

Leticia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Big bedroom, clean, most of the people are very nice, I like the breakfast buffet, good selection. I do not like that we didn’t have a key for the bedroom so every time we go out when we back we need someone to come and open the bedroom door. Very strange. I asked reception for an extra towels as we had only two and we were three and the receptionist was vocal and said they only provide one for each person. He gave me one more towel. I felt that every time I asked for something the answer was negative o perhaps the guy has an attitude. Everything else and everyone else was nice.
Stayed 6 nights in May 2025

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