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Crowne Plaza Merida by IHG

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Property amenity
Property video
Ballroom
Exterior
Exterior
Luxury
VIP Access
4.0 star property
9.2

Wonderful

Modern retreat with rooftop views

Sleek rooftop pool offers panoramic views of Merida's skyline and escape from tropical heat. Attentive staff create a welcoming atmosphere, with reception praised for exceptional service. Spacious rooms feature comfortable beds and well-lit interiors, perfect after exploring nearby Paseo de Montejo.

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Av. Prolongación Montejo 371, Col. Benito Juarez Nte. Mérida, Mérida, YUC, 97119
  • Place, Paseo de Montejo
    ‪1 min walk‬
  • Place, Yucatán Siglo XXI Convention Center
    ‪4 min drive‬
  • Place, Great Museum of the Maya World
    ‪4 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Premium Room

In-room safe, desk, laptop workspace, blackout drapes

Premium Room

  • 355 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Corner (Pet Friendly)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Corner (Pet Friendly)

  • 829 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View, Corner

Standard Room, 1 King Bed, City View, Corner | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, City View, Corner

  • City view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • 377 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, City View

  • City view
  • 511 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds

  • 511 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View

  • City view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Corner

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Corner

  • City view
  • 832 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View (Pet Friendly)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View (Pet Friendly)

  • City view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Communications)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View, Corner

  • City view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View (High Floor)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View (High Floor)

  • City view
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View, Corner

  • City view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, City View

  • City view
  • 511 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Corner (High Floor)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Corner (High Floor)

  • City view
  • 832 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, City View (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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Holiday Inn Merida by IHG

Mérida Centro
  • Pool
  • Pet friendly
  • Kids pool
  • Parking included
9.0 out of 10, Wonderful, 1,007 reviews
$92 nightly
The price is $111
Jun 1 - Jun 2
Total with taxes and fees
Holiday Inn Merida by IHG

About the neighborhood

Mérida

Crowne Plaza Merida by IHG places you next to Paseo de Montejo and within 2 miles (3 km) of other popular attractions like Great Museum of the Maya World. This 4-star hotel welcomes guests with 136 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Paseo de Montejo - 1 min walk - 0.1 miles
  • Diamonds Casino - 16 min walk - 0.9 miles
  • Yucatán Siglo XXI Convention Center - 4 min drive - 1.4 miles
  • Great Museum of the Maya World - 4 min drive - 1.4 miles
  • Plaza Galerias Mall - 5 min drive - 1.8 miles

Getting around

  • Teya-Merida Station - 30 min drive
  • Mérida International Airport (MID) - 27 min drive

Restaurants

  • ‪Starbucks Campestre - ‬3 min walk
  • ‪Pastor Suizo - ‬1 min walk
  • ‪Sanbravo - ‬3 min walk
  • ‪La Gibba - ‬4 min walk
  • ‪La Tratto Península - ‬2 min walk

About this property

Crowne Plaza Merida by IHG

Guests of Crowne Plaza Merida by IHG have access to an outdoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, a conference center, and coffee/tea in a common area.
55-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Hyatt Place Merida/Via Montejo
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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
9.4 out of 10, Exceptional, 212 reviews
$94 nightly
The price is $113
May 9 - May 10
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: MXN 450 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (3,789 square feet of space)
  • Coworking space

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible bathtub
  • Accessible shuttle
  • Area rugs in public areas
  • Elevator (60 inch wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1000.00 per pet, per night
  • Dogs only
  • 2 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 450 per person
  • Pet fee: MXN 1000.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Parties and events are allowed on site.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 8:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Frequently asked questions

Are free cancellation options available at Crowne Plaza Merida by IHG?

Crowne Plaza Merida by IHG offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Merida by IHG?

As of May 3, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Merida by IHG on May 30, 2026 start from $109, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Crowne Plaza Merida by IHG?

This hotel is located in Mérida, just steps from Paseo de Montejo. You'll also find Plaza Galerias Mall and Plaza Altabrisa within a short drive.

Will I be able to park at Crowne Plaza Merida by IHG?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Crowne Plaza Merida by IHG have a casino?

No, Crowne Plaza Merida by IHG doesn't have a casino.

Will I find an indoor pool at Crowne Plaza Merida by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Crowne Plaza Merida by IHG?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and couples/private dining.

Are there hot tubs at Crowne Plaza Merida by IHG?

No, this hotel doesn't have a spa tub.

Does Crowne Plaza Merida by IHG have a restaurant that serves breakfast?

Yes, Crowne Plaza Merida by IHG serves buffet breakfast each morning for a surcharge from its restaurant.

Will Crowne Plaza Merida by IHG allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Crowne Plaza Merida by IHG for a fee of MXN 1000.00 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Crowne Plaza Merida by IHG?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Crowne Plaza Merida by IHG?

The closest major airport to Crowne Plaza Merida by IHG is Mérida International Airport (MID), which is 8.1 mi away (27 minutes by car).

Can I book a room with a balcony at Crowne Plaza Merida by IHG?

No, there aren't any guestrooms at Crowne Plaza Merida by IHG that offer a balcony.

Does Crowne Plaza Merida by IHG offer wedding services?

Take advantage of the wedding venue at Crowne Plaza Merida by IHG if you plan to say "I do" during your trip.

Crowne Plaza Merida by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 380 out of 504 reviews
Rating 8 - Good. 67 out of 504 reviews
Rating 6 - Okay. 30 out of 504 reviews
Rating 4 - Poor. 15 out of 504 reviews
Rating 2 - Terrible. 12 out of 504 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Juan Andres Torres

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There is no hot water, while the staff was great and the facilities clean and appealing, plus free parking, if you like hot water for a shower, this place is not right for you. We callee every day and the staff tried to fix the temperature but the “hot” water was lukewarm at best when leaving the water run for about 30min
Stayed 6 nights in Dec 2025

10/10 Excellent

Willa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful spotless modern room with great view. Staff was exceptionally helpful & kind.
Stayed 1 night in Jan 2026

4/10 Poor

Yu Hin

Liked: Property conditions & facilities
Disliked: Cleanliness
The room was nice, and staffs were helpful, but one night we ordered a room service, then when the staff came back to collect the plates and utensils, they left the tray with remaining food in the hallway for whole day. I saw a rat in tray for food remains.
Stayed 5 nights in Dec 2025

8/10 Good

JOSE ALBERTO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
todo bien.
Stayed 1 night in Dec 2025

6/10 Okay

WENSESLAO

Stayed 1 night in Dec 2025

10/10 Excellent

Alexandar

Stayed 6 nights in Nov 2025

10/10 Excellent

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was nice and modern and quiet except last night I'm not sure where the loud music was coming from around 12am but the hotel insulation is good so it wasn't too bothersome. I also want to give Carlos a compliment on being so help and patient answeringy questions. onasanswering .spending the time
Stayed 3 nights in Nov 2025

10/10 Excellent

JESSIE

Stayed 2 nights in Nov 2025

6/10 Okay

Michelle

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good. Not excellent but we felt safe and we were comfortable. The hotel is hard to access, there is commercial offices on the first 2 floors. There isn’t signage telling you where the hotel parking is, or where the actual hotel entrance is. It’s weird. The write up in Expedia said it was pet friendly we brought our small dog. The cost to keep our dog was more than paying for another adult. There are other hotel choices in Merida that don’t charge extra for your pet, or it’s a minimal charge. Breakfast was excellent wait staff fantastic. Good business/Adult stay hotel.
Stayed 1 night in Oct 2025

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parkiing was convenient. We did not est breakfasts at the property
Stayed 6 nights in Oct 2025

10/10 Excellent

Heladio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect nice and excellent people
Stayed 1 night in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but expensive
Stayed 1 night in Jul 2025

10/10 Excellent

Fercho

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar lujoso a precio accesible y con la mejor atencion y areas comunes de facil acceso
Stayed 1 night in Aug 2025

10/10 Excellent

Fercho

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para descansar y aprovechar el tiempo para entrenar aun en viaje de negocios con alberca y gymnasio accesibles y muy comodos.
Stayed 1 night in Aug 2025

10/10 Excellent

Federico

Stayed 6 nights in Jul 2025

8/10 Good

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean. The services very excellent. The location good. But too much noise.
Stayed 3 nights in Jul 2025

10/10 Excellent

Dilip

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service , parking and cleanliness !
Stayed 1 night in Jul 2025

6/10 Okay

Fernando

Stayed 3 nights in Jul 2025

10/10 Excellent

Dannine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent quick trip to Mérida

Hotel was in an excellent location, with an amazing staff who were super helpful and attentive. Our room was spacious, updated, with a very comfortable bed. Loved the rain-head shower. Hotel breakfast was so delicious!
Stayed 3 nights in Jul 2025

10/10 Excellent

Miguel Angel

Stayed 1 night in Jul 2025

10/10 Excellent

Miguel Angel

Stayed 1 night in Jul 2025

10/10 Excellent

Richy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay and very nice staff. Enjoyed the breakfast and meals eaten at Hotel.
Stayed 3 nights in Jun 2025

10/10 Excellent

fabian

Stayed 1 night in Jun 2025

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was super modern and clean. Room was super comfortable. Breakfast options could improve as everything was out of a box and seemed old.
Stayed 1 night in Jun 2025

10/10 Excellent

Marlenes

Stayed 1 night in Jun 2025

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