Central Maryland Vacation Packages

parking so expensive !! Rooms are not clean !! bathroom tub is so bad

The hotel was beautiful and the customer service was superb! Will definitely stay here again!

I love this hotel, I stayed here before but this time I was disappointed with a few things. I’m traveling with 2 small children, I arrived early and of course the room was not ready, which is fine, I was way early. However the valet didn’t help me with the luggage, they just stood there and watched pull it all out, with 2 small children and my mom who is elderly; the other valet went to help the people behind me and didn’t even pick up my bags from the curb; at the front desk they first told me I was in another building, when I asked if it was going to be and easy access there with the stroller and all, they then told me they were going to switch room and have me in the main building; they were supposed to text me when the room was ready, they never did because they got my phone number wrong, twice; when we come back to see if the room was ready, the front desk gave me they key, we walk in the room and it wasn’t cleaned from the person before, there was even a pile of money left in the pillow… So then they put us back in the original building, we walk there and of course the room was not accessible for the stroller since there were stops in the middle of the hallway to get into my room. And no VIP gift was in it, I had to ask for it. I understand this is an older building and I have no problem going up down steps, but if you see a mom with 2 small children and an elderly person bags, at least offer a person from the staff to help get in and out of the room.

The good: The beds were comfortable. The average: The rooms are missing typical furniture as we rented two rooms for our family and there was no couch, loveseat of chair to site in besides a desk chair. The desk and dresser that the TV sat on was meh. The TV did not work in one room (CATV was out for a day) The Cleaning crew was inconsistent. Clean/vacuum one day and not the next, missing towel, did not make bed, left new towels on floor. Very odd. One room had a noisy neighbor that liked to stay up late as the shared door is not sound-proof. Staff was nice enough though. Not very clean in one room as there was broken glass from champagne flutes, but they did come and re-vacuum. Area was very convenient to Metro and good restaurants. If you just want a decent bed and convenience, it will work well. If you need 5-star service, you will be disappointed.