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Hôtel Chems

4.0 star property
Hotel with a full-service spa, near Jemaa el-Fnaa

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Photo gallery for Hôtel Chems

Outdoor pool, pool umbrellas, sun loungers
Lobby
Fountain
Family Room | Living area | 23-inch flat-screen TV with satellite channels, TV
Property grounds

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Breakfast included
  • Parking included

Explore the area

Map
Avenue Hommane Al Fetouaki, Marrakech, 40000
  • Koutoubia Mosque
    ‪3 min walk‬
  • Jemaa el-Fnaa
    ‪10 min walk‬
  • Majorelle Garden
    ‪3 min drive‬
  • Marrakech (RAK-Menara)
    ‪7 min drive‬

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Room options

View all photos for Superior Double Room

In-room safe, rollaway beds, free WiFi, bed sheets

Superior Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Single Room

In-room safe, rollaway beds, free WiFi, bed sheets

Standard Single Room

  • 215 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Twin Room

In-room safe, rollaway beds, free WiFi, bed sheets

Standard Twin Room

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | Living area | 23-inch flat-screen TV with satellite channels, TV

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room

In-room safe, rollaway beds, free WiFi, bed sheets

Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

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Exterior

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About the neighborhood

Marrakech

Located in Medina within a short walk of Jemaa el-Fnaa, Hôtel Chems is within a mile (2 km) of other popular sights such as Avenue Mohamed VI. This 145-room, 4-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Koutoubia Mosque - 3 min walk - 0.2 miles
  • Jemaa el-Fnaa - 10 min walk - 0.6 miles
  • Le Jardin Secret - 13 min walk - 0.7 miles
  • Marrakech Plaza - 18 min walk - 1.0 mile
  • Majorelle Garden - 3 min drive - 1.6 miles

Getting around

  • Marrakech Central Station - 8 min drive
  • Menara Airport (RAK) - 12 min drive

Restaurants

  • ‪KFC - ‬11 min walk
  • ‪The Rooftop Terrace - ‬13 min walk
  • ‪Café Extrablatt - ‬11 min walk
  • ‪Kabana - ‬11 min walk
  • ‪Palais Jad Mahal - ‬8 min walk

About this property

Hôtel Chems

Hotel with a full-service spa, near Jemaa el-Fnaa
Guests staying at Hôtel Chems enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking, along with a shuttle from the hotel to the airport (available 24 hours) for MAD 150 per vehicle. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Other amenities at this spa hotel include an outdoor tennis court, meeting rooms, and coffee/tea in a common area.
23-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bidets. Balconies, safes, and phones are other standard amenities.
Recreational amenities at the hotel include an outdoor tennis court and an outdoor pool.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

BEAUTY CENTER has 1 treatment room. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a steam room.

Languages

Arabic, English, French, Spanish

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Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Shopping
  • Tennis lessons
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1971
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for MAD 200.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: MAD 1200
  • New Year's Eve (December 31) Gala Dinner per child: MAD 600 (from 2 to 11 years old)
  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MAD 150 per vehicle
  • Rollaway bed fee: MAD 200.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 2:00 PM—-2 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Chems Hotel Marrakech
Chems Marrakech
Hôtel Chems Marrakech
Hôtel Chems
Hôtel Chems Hotel
Hôtel Chems Marrakech
Hôtel Chems Hotel Marrakech

Frequently asked questions

Is a free cancellation option available at Hôtel Chems?

Hôtel Chems offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to see within easy reach of Hôtel Chems?

This hotel is situated in Medina within a short 14-minute walk of Jemaa el-Fnaa and also 18 minutes on foot from Avenue Mohamed VI. You'll also find Marrakech Plaza and Majorelle Garden within a short drive.

Is parking available on site at Hôtel Chems?

Yes, self parking is offered for free at the hotel.

Is there a spa at Hôtel Chems?

BEAUTY CENTER is the hotel's spa and services include facials, body scrubs, massages, and mani/pedis.

Does Hôtel Chems feature a casino on the premises?

No, Hôtel Chems doesn't have a casino.

Will I find an indoor pool at Hôtel Chems?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Hôtel Chems?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Hôtel Chems?

No, but guests can enjoy a steam room at this hotel.

Does Hôtel Chems have a restaurant with a breakfast menu?

Yes, Hôtel Chems serves free full breakfasts each morning from its restaurant.

Will Hôtel Chems allow pets to stay for free?

No, pets aren't allowed at Hôtel Chems.

Does Hôtel Chems have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hôtel Chems?

The closest major airport to Hôtel Chems is Menara Airport (RAK), which is 3.3 mi away (12 minutes by car).

Are there rooms with balconies that I can book at Hôtel Chems?

Yes, every guestroom at Hôtel Chems comes with a balcony.

Hôtel Chems Reviews

Reviews

6.6
Rating 10 - Excellent. 114 out of 957 reviews
Rating 8 - Good. 336 out of 957 reviews
Rating 6 - Okay. 301 out of 957 reviews
Rating 4 - Poor. 131 out of 957 reviews
Rating 2 - Terrible. 75 out of 957 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tamoya

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
This property was a huge disappointment. It advertised as a four star but was more like a two star hotel. The rooms were old and sad. Staff were rude and inattentive. The only plus is the location as it is walking distance to many interesting sites. We tried to minimize our time in the hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and eaay walk to town zpark and market. Clean enough,food was nice.
Stayed 1 night in May 2024

6/10 Okay

Sandra

Liked: Room comfort
Disliked: Cleanliness, staff & service
Hôtel bien localisé. Nourriture et service très moyen. Se faire servir au snackbar est TRÈS long.
Stayed 3 nights in Aug 2024

6/10 Okay

Anil, Sugar land

Liked: Cleanliness, amenities
Just your very very very average hotel. Pro - the A/C works greats, con there is no permanent shower head - it’s weird. Also just far from everything!
Stayed 3 nights in Jul 2024

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Aircon is really good like walking into a fridge when you get back, only issue we had is they don’t take card payment and never have any change when trying to buy drinks and food at the hotel. Wouldn’t order cocktails, advertised as alcoholic but we tried a couple and just tasted like lemonade
Stayed 4 nights in Jul 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not a bad place to stay, It’s just out of the way of the main centre, But not so far you can’t walk.
Stayed 2 nights in Jul 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok hotel for the money, Very noisy and basic
Stayed 1 night in Jun 2024

8/10 Good

germain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrêmement bien placé en centre ville, havre de paix, parc et piscine agréable
Stayed 3 nights in May 2024

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff very helpful and friendly
Stayed 3 nights in Oct 2022

2/10 Terrible

SAMER

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude unprofessional staff,the way dealing with guest unexceptional, heard few complaints from unhappy guests with regards the same issues, specifically the front desk (reception)
Stayed 7 nights in Sep 2022

10/10 Excellent

Abdelali

Stayed 7 nights in Jul 2022

4/10 Poor

Rabia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness

OK

Stayed 2 nights in Aug 2022

6/10 Okay

irvine

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
This is by no means a 4 star hotel.yes the pool is lovely.but i dont expect to have to hold the showerhead to shower.and not having a fridge in the room .really. breakfast is OK plenty of staff on hand.barstaff may be teatotal but im not.measure of vodka would have just filled the cap.and i know they have to make a profit. But when it says 5.5 dh on the coke bottle its not savvy to charge 20.
Stayed 7 nights in May 2022

8/10 Good

Medoss, Chicago

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms not as they are in the pictures
Stayed 1 night in Mar 2022

8/10 Good

Liam

Liked: Cleanliness

Stay away

The man who checked me in was very nice but it all declined after that! Room was ok came with a bath which i was so looking foward too however the water was luke warm and the water pressure meant you needed to wait a hour to fill the tub by this time the water is cold! The dark hair lady receptionist is nothing but rude! I asked where i could get my hair cut she responded we dont do that here i then enquired about a massage and she then laughed at me and said we dont do them here. Bit different to what your website says! So just assuming she is new i pulled it up on the website to which she looks at me like im stupid and says did you not listen we dont do them.
Stayed 1 night in Oct 2021

4/10 Poor

fahd

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

too old , no comfort

if you're looking for a place to stay for 1 night nomore. no shower
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
The things which I don’t like when I went there people cleaning the rooms they was knocking on the door in a very hard away all the time and they wasn’t doing very well with the cleaning, linen was not in a good quality porters, they wasn’t okay to help with the luggage for a check in and check out we pay Money for the transfer, no one come to pick up us from airport in the middle of the night and when we asked for early pick up they told us we cannot do that and after three calls they agree and the driver was 35 minutes late!!!!! For a breakfast room they haven’t got water given to the people and all the time they was short with things if I have to account displays as a four-star hotel I can give you one star((((((((((
Stayed 5 nights in Mar 2020

2/10 Terrible

Chris

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is a terrible hotel and Expedia should be ashamed to have it as part of their organization. The concierge is the only positive about this hotel. Otherwise, it is disgusting. The breakfast included antique croissants, which could act as rocks as part of an avalanche. I am pretty sure some dictators of various countries are more friendly than the receptionists. I believe the snake charmers of Medina need to come and play a tune for the receptionists to perhaps cheer them up or an investment into customer service training. The cleaners are nice but are really attempting to either polish a turd or roll it in glitter. NEVER NEVER NEVER book during a new year as they will do you for £100+ per person for a “Gala Dinner” that involves the breakfast staff adding a bow tie to their morning blazers and serving poor food. The majority of guests left part way through the meal, as it cuisine began to replicate a scene from Indiana Jones. Back to the concierge, a good man who booked us two good trips, which allowed us to stay away from Hotel Chems for at least a few hours - god bless you!
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirtiest hotel I’ve ever stayed at. I’ve stayed in plenty of 9 to 30 dollar a night Riad’s and cheap hotels all over Morocco and this place was absolutely the worst. Horrible staff, rude and unhelpful. Bed literally had ants crawling on it. The room smelled of raw sewage so bad when we would turn the room fan unit on. The staff refused to move us. So we checked out after our first night of 5 and went to a different hotel. I couldn’t believe the service and dirty conditions of this hotel. Every trip I’ve ever taken to Morocco I’ve always been impressed with the kind people and beautiful facilities. This place should be a last resort, if you can go somewhere else do it!!!!!!!
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 8 nights in Sep 2019

6/10 Okay

D., London

Traveled with group
Liked: Amenities
We loved how close the hotel was to the main square, however some of the staff were incredibly blunt and unhelpful at times. We asked to have breakfast arranged for an early start (4:45am), having paid for this, we were looking forward to water and fruit at the least, and yet the reception told us to speak to the restaurant staff, who told us this was impossible. A shame really. Booking tickets was also a little difficult and required two people to speak to the front desk separately to get a response!
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveler

Stayed 5 nights in Jun 2019

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and good value for money

The location is just great. The hotel isn't really 4 star but it was comfortable. The breakfast could be better but it was good enough. The hotel is located at the back of Koutoubia mosque but I didn't mind it.
Stayed 3 nights in May 2019