Entire condo

Cozy Mountain Home, Shuttle Route, Walk to Bowling Alley & Washer/Dryer

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Photo gallery for Cozy Mountain Home, Shuttle Route, Walk to Bowling Alley & Washer/Dryer

A cozy living room with a fireplace, wooden ceiling beams, a dining table with chairs, and a large window with curtains.
A cozy living room with a brick fireplace, a flat-screen TV, a comfortable sofa, and a large window offering a view of the outdoors.
A large indoor swimming pool with clear lane dividers, wooden walls, and potted plants along the sides.
A cozy living room with a fireplace, comfortable seating, a television, and a view of the outdoors.
Fitness facility

Reviews

9.0 out of 10
Wonderful

Entire condo

3 bedrooms2 bathroomsSleeps 101700 sq ft

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washer
  • Dryer
  • Free WiFi

Explore the area

View in a map
Mammoth Lakes, CA
  • Place, Snowcreek Golf Course
    ‪8 min walk‬
  • Place, Sierra Star Golf Course
    ‪20 min walk‬
  • Place, Mammoth Lakes Welcome Center
    ‪3 min drive‬
  • Airport, Mammoth Lakes, CA (MMH-Mammoth Yosemite)
    ‪13 min drive‬

Room options

About the neighborhood

Mammoth Lakes

This condo places you within a short walk of Snowcreek Golf Course and within a mile (2 km) of Mammoth Hospital. The condo includes a kitchen, a fireplace, and a balcony.

What's nearby

  • Snowcreek Golf Course - 8 min walk - 0.5 miles
  • Sierra Star Golf Course - 20 min walk - 1.1 miles
  • Edison Theater - 2 min drive - 0.7 miles
  • Mammoth Ski Museum - 2 min drive - 0.7 miles
  • Mammoth Lakes Welcome Center - 3 min drive - 1.2 miles

Getting around

  • Mammoth Lakes, CA (MMH-Mammoth Yosemite) - 15 min drive

Restaurants

  • ‪Mammoth Brewing Company - ‬3 min drive
  • ‪Looney Bean - ‬4 min drive
  • ‪Gojira Ramen & Sushi - ‬12 min walk
  • ‪Paul Schat's Bakery - ‬4 min drive
  • ‪Latin Market Taqueria - ‬4 min drive

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Cozy Mountain Home, Shuttle Route, Walk to Bowling Alley & Washer/Dryer

Enjoy space, comfort, and a convenient central Mammoth Lakes location in this well-appointed 3-bedroom, 2-bath townhome that accommodates for up to 10 guests. This home overlooks the complex pool area and features beautiful views toward the Mammoth Crest. The inviting living room is the perfect place to unwind after a day of mountain adventures. Cozy up beside the pellet stove, take in the mountain views, or settle in for a movie on the 47" flatscreen HDTV with Blu-ray/DVD player. A queen sleeper sofa provides additional sleeping space for larger groups. The spacious, fully equipped kitchen has plenty of room for preparing meals at home, with an adjacent dining area where everyone can gather together. Sleeping arrangements are ideal for families and groups. The primary bedroom features a king bed and flatscreen TV. The second bedroom offers a queen bed and flatscreen TV, while the third bedroom is perfect for kids or additional guests with two sets of twin-over-twin bunk beds. Two full bathrooms serve the home. Additional conveniences include free Wi-Fi and a private washer and dryer. The Chateau de Montagne community offers a year-round outdoor hot tub, sauna, laundry facilities, and seasonal outdoor swimming pool. Shopping, restaurants, Ice Rink, RecZone, Bowling Alley and other Mammoth Lakes attractions are within walking distance and the property is conveniently located along the free Red Line shuttle route for easy access around town and to Mammoth Mountain. Guests additionally receive complimentary access to Snowcreek Athletic Club. Mammoth's premier fitness and recreation facility featuring an indoor heated swimming pool, steam room, sauna, full fitness center, yoga, Pilates and cycling studios, racquetball and basketball courts, plus outdoor tennis, pickleball outdoor swimming pool during the summer months. This townhome accommodates a maximum of 10 guests and includes two outdoor parking spaces. Two parking passes are provided. If additional parking is needed, please contact our office for alternative options. Our calendar is updated in real time.(Certified Property #: TOML-CPAN-13885) Unit Code = CDM15
The condo is heated and features a kitchen, 2 bathrooms, and a balcony, and there's space to spread out with 3 bedrooms. Guests can expect to find free WiFi and a Smart TV with a DVD player. Other standard amenities include a washer/dryer, a fireplace, and a coffee maker.

Similar properties

Property amenities

Ski

  • Close to skiing

Pool/Spa

  • Communal pool
  • Hot tub
  • Sauna

Internet

  • Available in the condo: Free WiFi

Parking and transportation

  • Parking on site

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen island
  • Microwave
  • Oven
  • Refrigerator
  • Spices
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • 3 bedrooms
  • Bedsheets provided

Bathroom

  • 2 bathrooms
  • Bathtub or shower
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Dining table
  • Fireplace
  • Living room

Entertainment

  • DVD player
  • Smart TV with cable/satellite channels

Outdoor areas

  • Balcony

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Smoking not allowed

Services and conveniences

  • Iron/ironing board

Location highlights

  • In a rural location
  • In the city center
  • Near a hospital
  • Near the marina

Things to do

  • Snow sports gear
  • Birdwatching nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Hunting nearby
  • Ice skating nearby
  • Mountain biking nearby
  • Mountain climbing nearby
  • Sledding nearby
  • Swimming nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • Deadbolt lock

General

  • Property located in a resort
  • Unit size: 1,700 square feet

Policies

Check-in

Check-in time starts at 4:00 PM

Contactless check-in available

Minimum check-in age: 25

Check-out

Check-out before 10:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking

You will receive an email from the host with check-in and check-out instructions

Information provided by the property may be translated using automated translation tools

Pets

  • This property doesn't allow pets

Children and extra beds

Children allowed: ages 0-17

Events

No events allowed

Smoking

Smoking is not permitted

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a deadbolt lock
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
  • Check-in: 4:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 25

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a deadbolt lock.

Property is also known as

Cute Cozy Private Washer/dryer. Shuttle Route Mammoth Lakes

Cute Cozy Private Washer/dryer. Shuttle Route Mammoth Lakes

Cute Cozy Private Washer/dryer. Shuttle Route Condo

Cute Cozy Private Washer/dryer. Shuttle Route

Condo Cute and Cozy! Private Washer/dryer. On The Shuttle Route

Cute Cozy! Private Washer/dryer. On The Shuttle Route

Cute Cozy! Private Washer/dryer. On The Shuttle Route

1394-74898

Frequently asked questions

What can I see close to this condo?

This condo is located in Mammoth Lakes within a short 8-minute walk of Snowcreek Golf Course. You'll also find Mammoth Mountain and Sierra Star Golf Course within a short drive.

Is there parking available at Private Washer/Dryer, Summer Pool On-site. Near Rec Center & Walking Trails?

No, there isn't parking available at the condo.

Is this condo next to a casino?

No, this condo is not connected to a casino.

Will I find an indoor pool at this condo?

No, this condo doesn't have an indoor pool; however, there is a hot tub.

Is Private Washer/Dryer, Summer Pool On-site. Near Rec Center & Walking Trails good for couples?

Amenities that appeal to couples at this condo include a fireplace, a kitchen, and a smart TV.

Are there hot tubs at Private Washer/Dryer, Summer Pool On-site. Near Rec Center & Walking Trails?

No, but guests can enjoy a sauna at this condo.

Does this condo include breakfast service?

No, this condo doesn't offer breakfast.

Will this condo allow pets to stay free of charge?

No, pets aren't allowed at this condo.

Are there connecting rooms at Private Washer/Dryer, Summer Pool On-site. Near Rec Center & Walking Trails?

No, this condo doesn't feature connecting guestrooms.

Where is the closest airport to this condo?

The closest major airport to this condo is Mammoth Lakes, CA (MMH-Mammoth Yosemite), which is 8.6 mi away (15 minutes by car).

Are there rooms with balconies at Private Washer/Dryer, Summer Pool On-site. Near Rec Center & Walking Trails?

Yes, every condo at Private Washer/Dryer, Summer Pool On-site. Near Rec Center & Walking Trails comes with a balcony.

Cozy Mountain Home, Shuttle Route, Walk to Bowling Alley & Washer/Dryer Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 41 out of 68 reviews
Rating 8 - Good. 19 out of 68 reviews
Rating 6 - Okay. 6 out of 68 reviews
Rating 4 - Poor. 0 out of 68 reviews
Rating 2 - Terrible. 2 out of 68 reviews

9.2/10

Cleanliness

10/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jenni N.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Spacious property close to trolley stop and parks.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

daniel c.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful!

Really enjoyed staying here. The kitchen was well stocked, the entire cabin was very cozy, and the jacuzzi, just a few feet away, was splendid.
Stayed 3 nights in Dec 2024
From a partner site

10/10 Excellent

John S.

Fun in Mammoth Lakes

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The condo was big, clean, comfortable, and welcoming.
Verified review

10/10 Excellent

Fiona H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect place for a stint on the slopes

We stayed here as a family of four plus a family of three, and the place worked really well for us all. There were three proper bedrooms - so many places have a third "loft" bedroom but this had three discrete rooms - which was ideal as the kids all bunked in together. The kitchen was very well decked out, beds big and comfortable and the showers nice and warm. Also super close to the outdoor hot tub which was a win! We would definitely stay here again.
Stayed 5 nights in Dec 2022
From a partner site

6/10 Okay

Catherine B.

NO Wifi and One TV Channel

Rating Details: The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Nice space and location but only stay in this property if you do not need Wifi and don't want to watch TV on main TV in living space.
From a partner site

10/10 Excellent

Wonderful Stay for friend group of 9

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This was perfect for a friends group of 9 for a trip to mammoth. We were able to fit all the girls on one floor with their own shared bathroom and mens in one floor with their own shared bathroom. The property had everything we needed and was cozy. Easy check in and check out
Verified review

8/10 Good

val b.

Liked: Communication, location, listing accuracy

Beautiful Country

Such a gorgeous part of California! +=central location, responsive property manger, spacious, kitchen well equipped. -=upstairs bath not super clean, shower curtain smelled, not convenient to check in/out separate location, door jam for front door was completely busted from inside, definitely a safety issue. We chose not to tell management until we left but def needs to be fixed/secured asap.
Stayed 4 nights in Jul 2023
From a partner site

10/10 Excellent

Andrew M.

Weekend getaway

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: First time booking with Mammoth Reservations and the whole process from start to finish was fast and easy. Even when I had questions I was contacted back via email within minutes. I had no issues checking in/out. Property was right in front of a shuttle stop so we didn't have to drive to the lodge, which was very convenient. I would definitely again in the future.
From a partner site

8/10 Good

Stephanie C.

Super convenient and spacious

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: All in all, this was a great property for a larger group of people. There were 8 of us, and we fit very comfortably. The only issue was none of us could connect to Wifi, and the oven didn't work, and we didn't know it did not work, so we had thought to use it, and we couldn't. That was kind of a bummer. But, you really can't beat the location, as it was walking distance to shops and restaurants, and right next to the bus/trolley route.
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Hazel M.

Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication

Great for families

The townhouse was just as listed. Its a bit dated but clean. All beds were comfortable and nice place to stay with a large family. I requested a late checkout via the VRBO website and never got a reply back. I also downloaded they hospitality app they use and asked about additional dishwasher shop since we only had enough for 1 load. I ended up calling them since I got no response from my 2nd email. They were kind enough to give us enough for our stay. If the unit is large enough for 10 figured it would have sufficient dishwasher soap and it was not listed on the items to bring. Overall my family enjoyed the place.
Stayed 3 nights in Feb 2021
From a partner site

8/10 Good

Yeva M.

Family friendly and cozy place to stay

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Chateau de Montagne #15 is a great place to stay if you're traveling with multiple families with young children. The accommodations are clean and cozy. The kitchen is well-equipped and the configuration provides for a flexible setup. The complex is located right off the Blue shuttle line and very close to Von's and other shopping. One drawback is the parking. This particular unit does not allow you access to the garage. So, if you have more than two cars, you're outta luck. Moreover, the spots are tight and not clearly marked and, when there's a lot of snow, the maneuverability is limited in the driveway.
From a partner site

10/10 Excellent

teresa2484773@hotmail.com A.

Great Mammoth Stay for Families!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Loved the stay at the cabin. Very well equipped with blankets, pillows, towels, kitchen supplies, overall great cabib. The only recommendation would be to add smart TVs. We really wanted to watch Netflix and or rent movies on Prime Video and were not able to. This was a bummer because we were trying to have a family movie night. Also, the caution tape on the windows was not very cozy looking but I understand it was for our safety. However, I wished the deck or sliding glass doors would have been in working order.However, I would definitely stay here again. The location of the cabin and how well the cabin was stocked was a big plus!Thank you for having us!
Verified review

10/10 Excellent

Daniel O.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Super Happy!

My family and I are completely satisfied with this place! everything in the house was working perfect, especially the heaters, that made our stay nice and cozy. More than enough cooking utensils, enough pots and pans to cook for a whole restaurant. I will give props to the manager of the property, MVP!! I had an issue with the parking spaces that where being occupied by the neighbors. I had asked the neighbors if those where our parking spaces but they claimed that those where theirs, no big deal, later on I called the manager to just ask where our spaces where located. The manager answered right away it was already like 8pm but he said he was out of the property and will stop by and take care of it. LITTLE DID I KNOW!!!!! he comes by in around 20 minutes and starts knocking on all the neighbors doors to move their cars out the way to accommodate our cars (2) ! HIGHLY HIGHLY RECOMEND THIS STAY Looking forward to stay here again!
Stayed 3 nights in Nov 2022
From a partner site

10/10 Excellent

Camille J.

Great for 2 families

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We stayed at this property in December 2017. It's a very comfortable place - not luxurious and the decor is dated, but clean and perfectly comfortable. Worked great for our group - we had 4 adults and 4 kids. The kids stayed in the bunk room which has 2 bunks (4 beds). It's on the second floor of the place along with the kitchen and living room. There's a bathroom across the hall from the bedroom. The adults stayed in the bedrooms downstairs. There's a bathroom downstairs which can be accessed from the hall and from the master bedroom. The master has a sink in it, so it makes it kind of like a jack and jill set up though the other bedroom does not have direct access to the bathroom (it's off of the hall). We used the pellet stove which really heated the place up and each of the bedrooms has a wall heater which were very effective. The place is right across from the pool and hot tub. We used the hot tub several times - it's a good size - big enough for 10-15 people comfortably. We skied at Mammoth. It's a 15 minute drive to the Main Lodge. We didn't try to use the shuttle. There wasn't any information in the condo about how to use it and we didn't really want to wait outside in the cold any way. There is space for 2 cars outside the unit.
Stayed 5 nights in Dec 2017
Verified review

2/10 Terrible

Delaney P.

Disliked: Communication, listing accuracy

Broken deck

I planned this trip for a group and unfortunately to our surprise the place was under construction. I thought it was the wrong location at first, but it wasn’t. The listing didn’t disclose that the deck was under construction. There was caution tape over the windows and plywood blocking the sliding glass doors making the rooms very dark. Needless to say it was not aesthetically pleasing nor safe. The deck was completely sideways and crushing its beams. The walls inside showed the damage as well. If I could attach photos to my review I would. The HOA and neighbors even told us to file a complaint with the city as to how unsafe it was. I wouldn’t be this upset if they had just disclosed this issue ahead of time. But I wouldn’t have stayed here if I knew. On top of this, it has been a headache trying to communicate with management. The mammoth reservations forwards everything and i havent gotten any real person to address my concerns. I am requesting some type of refund but they claim it is not their responsibility and that my concerns will be forwarded. To whom it’s unclear. I would not recommend staying here.
Stayed 4 nights in Jun 2023
Verified review

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a nice stay, the place had everything in the kitchen, enough towels and it was clean.
Stayed 3 nights in Jun 2022
From a partner site

8/10 Good

Jose V.

Very nice place to stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The location is great , to many restaurants and stores around but is absolutely quaint and cozy place we love it
From a partner site

8/10 Good

Always good

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I enjoyed my stay once again. The condo is in a great spot and overlooks the pool and grassy area. Pretty comfortable beds and sleeps 8ish.
Verified review

8/10 Good

Nitzan O.

Liked: Cleanliness, communication, location, listing accuracy
Disliked: Check-in

Mammoth summer visit

The house was very clean and well stocked. We we're group of 4 adults, 2 kids and an infant, the house was spacey enough for all of us. The HOA spa is well mantained and close by to the unit. Our reservation included free entrance to snow creek athletic club, it was great. Overall the place was great.. the only issue I had was with checkin/ checkout- The listing say checkin is 5 pm... I didn't notice it while booking. When they say 5pm they mean it :-), this was the first time I was able to checkin only so late, even with covid cleaning regulations. For checkin checkout you have to drive to an office. That is not too bad, but maybe it's time to move to code lock? Or some more advanced method :-) .
Stayed 4 nights in Aug 2021
From a partner site

10/10 Excellent

Amy T.

Mammoth Weekend

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Wonderful condo. Customer service was good and prompt when we did call for help.
Verified review

8/10 Good

Andrew I.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice condo in Mammoth

We enjoyed the space and found the location to be very convenient. The kitchen was well-stocked and the layout was comfortable. Location was convenient to town and to the mountain and lakes. The only complaint was the wifi, which despite numerous restarts we couldn't get to work consistently/reliably.
Stayed 3 nights in May 2021
From a partner site

10/10 Excellent

Home away from home

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: As always cabins are up to par. This location is close to everything. Complex manager very friendly and always willing to help.
Verified review

8/10 Good

Ruth O.

Liked: Cleanliness, check-in, location, listing accuracy

This condo is okay but good location.

The condo is dated but location is good and quiet. The condo was generally clean, however there were several stains on the carpet. We were there with young children so the main appeal for us is that the condo is within walking distance of the park and creek. It would have been nice if there were a back gate for park access. The neighboring condo has one. We had to walk via the street which made the trip twice as far. Grass area outside the master bedroom & near the pool is nice for the children. Pool is nice & convenient. Kitchen was well stocked with dishes/pot & pan, etc. However, consumables are very sparse throughout the condo, for example : no plastic kitchen wrap, no facial tissue in bathrooms, no kitchen napkins. These have been standard items in other condos we have rented. Trash can in the kitchen is very small, however it has large bags in it. Not very usable. I also prefer condos with combination locks. This one has key pickup/drop off at a different location. Not a huge deal but just not as convenient.
Stayed 3 nights in Aug 2020
From a partner site

10/10 Excellent

Lori M.

Mammoth July 4 thweek

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Wonderful management company. Very prompt and helpful. Great people to deal with
From a partner site

8/10 Good

Susan P.

A good place to stay

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was a well located place to stay between Eagle Lodge and the town center.I would like you to correct the spelling of my name to Sidney. I has requested this as far back as we have been making reservations through your agency.