Dreams Madeira Resort Spa & Marina

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Dreams Madeira Resort Spa & Marina

3 outdoor pools, pool umbrellas, sun loungers
Property video
Terrace/patio
Double Room, Balcony, Ocean View (Adults Only) | View from room
Beach bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Sitio da Piedade, Machico, Madeira, 9200-044
  • Place, Sao Lourenco Point
    ‪1 min walk‬
  • Place, Machico Beach
    ‪12 min drive‬
  • Place, CR7 Museum
    ‪34 min drive‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪16 min drive‬

Room options

Double Room, Balcony (2 Adults + 1 child)

  • 312 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Junior Suite, 1 Bedroom, Balcony (4 Adults)

9.0 out of 10
Wonderful
(12 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Double Room, Balcony, Ocean View (Adults Only)

9.2 out of 10
Wonderful
(5 reviews)
  • 377 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Family Room, Balcony, Garden View (2 Adults + 1 child)

  • 624 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Family Room, Balcony, Garden View (2 Adults + 2 child)

  • 624 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

Family Room, Balcony, Garden View (3 Adults + 1 child)

  • 624 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

Family Room, Balcony, Garden View (4 Adults)

10.0 out of 10
Exceptional
(1 review)
  • 624 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

Apartment, Balcony, Marina View (2 adults + 2 children)

  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Double Sofa Bed

Apartment, Balcony, Marina View

  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, Balcony, Marina View (3 Adults + 1 Child)

  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Double Sofa Bed

Apartment, Balcony, Marina View (2 Adults + 1 Child)

  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Family Double Room, Balcony, Ocean View (2 adults+ 1 child)

  • 624 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Family Double Room, Balcony, Ocean View (2 adults + 2 children)

  • 624 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Family Double Room, Balcony, Ocean View (4 adults)

10.0 out of 10
Exceptional
(1 review)
  • 624 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 1 Double Sofa Bed

Family Double Room, Balcony, Ocean View (3 adults + 1 child)

  • 624 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Family Room, 2 Bedrooms, Balcony, Garden View

  • 936 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Garden View (6 adults)

  • 936 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Garden View (3 adults + 2 children)

  • 936 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Garden View (3 adults + 1 child)

  • 936 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Garden View (4 adults + 2 children)

10.0 out of 10
Exceptional
(1 review)
  • 936 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Garden View (5 adults + 1 child)

  • 936 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Double Room, Balcony, Garden View

10.0 out of 10
Exceptional
(4 reviews)
  • 312 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed OR 1 King Bed

Double Room, Balcony, Sea View (2 adults+ 1 child)

  • 312 sq ft
  • Sea view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed OR 1 King Bed

Double Room, Balcony, Sea View

  • 312 sq ft
  • Sea view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed OR 1 King Bed

Double Room, Balcony, Ocean View (Preferred Club, 2 Adults + 1 Child)

  • 312 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed OR 1 King Bed

Double Room, Balcony, Ocean View (Preferred Club)

8.6 out of 10
Excellent
(4 reviews)
  • 312 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed OR 1 King Bed

Double Room, Pool Access (Preferred Club)

  • 323 sq ft
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

Suite, Terrace (Preferred Club, 2 Adults)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed

Club Suite, Terrace (Preferred Club, 3 Adults + 1 Child)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Double Sofa Bed

Club Suite, Terrace (Preferred Club, 4 Adults)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, Balcony, Ocean View (Preferred Club, 2 Adults + 2 Children)

  • 936 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, Balcony, Ocean View (Preferred Club, 3 adults + 1 child)

  • 936 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, Balcony, Ocean View (Preferred Club, 3 Adults + 2 Children)

  • 936 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Ocean View (Preferred Club, 6 Adults)

  • 936 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, Balcony, Ocean View (Preferred Club, 4 Adults + 2 Children)

  • 936 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Ocean View (2 adults+ 3 children Preferred Club)

10.0 out of 10
Exceptional
(1 review)
  • 936 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Suite, Terrace, Ocean View (Preferred Club, 4 Adults)

  • 829 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 3 Adults + 1 Child)

  • 2013 sq ft
  • 3 bedrooms
  • Sleeps 4
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 8 Adults)

  • 2013 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 3 Adults + 2 Children)

  • 2013 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 5 Adults + 3 Children)

  • 2013 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 4 Adults + 2 Children)

  • 2013 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 6 Adults + 2 Children)

  • 2013 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 7 Adults + 1 Child)

9.4 out of 10
Exceptional
(3 reviews)
  • 2013 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 4 Adults + 2 Children)

  • 2013 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Machico

Dreams Madeira Resort Spa & Marina - All Inclusive places you next to Sao Lourenco Point and within a 3 miles (5 km) of Madeira Whale Museum. This 366-room, 5-star hotel has 3 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Sao Lourenco Point - 1 min walk - 0.0 miles
  • Machico Beach - 12 min drive - 6.1 miles
  • Madeira Botanical Garden - 30 min drive - 19.5 miles
  • Funchal Farmers Market - 32 min drive - 20.2 miles
  • CR7 Museum - 34 min drive - 20.9 miles

Getting around

  • Cristiano Ronaldo Airport (FNC) - 15 min drive

Restaurants

  • ‪Maré Alta - ‬11 min drive
  • ‪O Pescador - ‬12 min drive
  • ‪Baía Beach Club - ‬11 min drive
  • ‪Muralhas Bar - ‬7 min drive
  • ‪Tesoro dei Gelati - ‬11 min drive

About this property

Dreams Madeira Resort Spa & Marina

Luxury hotel on the beach, with 3 outdoor pools
Dreams Madeira Resort Spa & Marina - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. Airport transportation is made easy with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive hotel include a children's pool, a gym, and free WiFi in public areas.
65-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and slippers. Other amenities include furnished balconies, coffee makers, and safes.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Dreams Spa *. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • 4 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Playground

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • No elevator

More

  • 3 floors
  • 5 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2024
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 50 per pet, per night
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Quinta Do Lorde Marina Machico
Quinta Do Lorde Resort Hotel Marina
Quinta Do Lorde Resort Hotel Marina Machico
Quinta Lorde
Quinta Lorde Resort Hotel Marina Machico
Quinta Lorde Resort Hotel Marina Machico
Quinta Lorde Resort Hotel Marina
Quinta Lorde Marina Machico
Quinta Lorde Marina
Hotel Quinta Do Lorde Resort Hotel Marina Machico
Machico Quinta Do Lorde Resort Hotel Marina Hotel
Hotel Quinta Do Lorde Resort Hotel Marina
Quinta Do Lorde Resort Hotel Marina Machico
Quinta Lorde Marina Machico

Frequently asked questions

Are free cancellation options available at Dreams Madeira Resort Spa & Marina - All Inclusive?

Dreams Madeira Resort Spa & Marina - All Inclusive offers free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Dreams Madeira Resort Spa & Marina?

As of Dec 24, 2025, prices found for a 1-night stay for 2 adults at Dreams Madeira Resort Spa & Marina on Dec 28, 2025 start from $448.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Dreams Madeira Resort Spa & Marina - All Inclusive?

This hotel is located in Machico, just steps from Sao Lourenco Point. You'll also find Whale Museum and Madeira Whale Museum within a short drive.

Is there parking available at Dreams Madeira Resort Spa & Marina - All Inclusive?

No, this hotel doesn't offer parking.

Is a spa located at Dreams Madeira Resort Spa & Marina - All Inclusive?

Dreams Spa * is the hotel's spa and services include massages, body treatments, mani/pedis, and facials.

Does Dreams Madeira Resort Spa & Marina - All Inclusive feature a casino at the property?

No, Dreams Madeira Resort Spa & Marina - All Inclusive doesn't have a casino.

Is there an indoor pool at Dreams Madeira Resort Spa & Marina - All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools.

What will couples enjoy most about a stay at Dreams Madeira Resort Spa & Marina - All Inclusive?

This beachfront hotel offers many amenities for couples such as 3 outdoor pools and 2 poolside bars with some guestrooms featuring private pools.

Are there hot tubs at Dreams Madeira Resort Spa & Marina - All Inclusive?

Yes, guests can enjoy a spa tub at this hotel.

Does Dreams Madeira Resort Spa & Marina - All Inclusive have a restaurant with a breakfast menu?

No, Dreams Madeira Resort Spa & Marina - All Inclusive doesn't have a restaurant that serves breakfast.

Does Dreams Madeira Resort Spa & Marina - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Dreams Madeira Resort Spa & Marina - All Inclusive for a fee of EUR 50 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Dreams Madeira Resort Spa & Marina - All Inclusive?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Dreams Madeira Resort Spa & Marina - All Inclusive?

The closest major airport to Dreams Madeira Resort Spa & Marina - All Inclusive is Cristiano Ronaldo Airport (FNC), which is 9.2 mi away (15 minutes by car).

Are there rooms with balconies at Dreams Madeira Resort Spa & Marina - All Inclusive?

Yes, every guestroom at Dreams Madeira Resort Spa & Marina - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Dreams Madeira Resort Spa & Marina - All Inclusive have a wedding venue on site?

There are wedding services available at Dreams Madeira Resort Spa & Marina - All Inclusive if that's in your vacation plans.

Dreams Madeira Resort Spa & Marina Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 182 reviews
Rating 8 - Good. 30 out of 182 reviews
Rating 6 - Okay. 20 out of 182 reviews
Rating 4 - Poor. 10 out of 182 reviews
Rating 2 - Terrible. 6 out of 182 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views Close to Funchal and airport
Stayed 7 nights in Sep 2025

6/10 Okay

Karunvir

Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2025

6/10 Okay

KYLE

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A newish property with small teething problems but the staff were trying there utmost to make it a enjoyable holiday.
Stayed 6 nights in Sep 2025

4/10 Poor

Billy

Traveled with family
Disliked: Cleanliness
Poor service and limited seating at dining
Stayed 7 nights in Aug 2025

2/10 Terrible

Ivan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please refer to google for our full review with pictures and additional details! Avoid at All Costs – Not a 5-Star Resort (Closer to 3 at Best) My wife and I stayed here 6 nights for our honeymoon (booked via Expedia) and it does not meet Dreams standards. We’ve stayed at Tulum, Riviera Maya, Cabo — this resort doesn’t compare. Arrival: No welcome drink/towel, no luggage help, no escort, phones never worked (safety issue). Room Service: €20 per order, limited menu, late-night “option” was a cold ham & cheese bagel. Phones broken, so all requests had to be made in person. Towels/Housekeeping: Inconsistent service, fresh towels only with tips, many ripped or stained. Pool towels only from 1 far location and had to be signed out. Water/Drinks: Bottled water scarce, gym cooler broken, alcohol bottom shelf, wine upgrade €35. Cleanliness: Stained curtains/sheets, dirty glasses/dishes, ant infestation in room and buffet, insect in bathtub, mouse at restaurant. Food: Often cold/bland, poor variety. “Unlimited à la carte” misleading — reservations almost impossible. Service: Minimal to non-existent. Long waits for menus/water, staff disengaged, language barrier huge. Facilities: Pools freezing, spa unusable 2/3 days with chemical issues. Lobby bar too small, toiletries poor quality. Departure: No help at 3 AM checkout, staff didn’t ask about our stay. Not a 5-star property — major issues with service, food, cleanliness, and management. Strongly recommend avoiding.
Ants eating the eggs at breakfast buffet
Ants infestation at the buffet
Spa Hydrotherapy Pool was unavailable due to “chemical imbalance.” On the third day, chemicals were dumped into the water while guests were there. No compensation was offered.
This was a “fresh clean glass” that was brought to us at breakfast with lip stick residue
Stayed 6 nights in Sep 2025

10/10 Excellent

NGOZI

Stayed 4 nights in Aug 2025

6/10 Okay

Olivia

Disliked: Staff & service
Stayed 12 nights in Aug 2025

8/10 Good

Allison

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We had a lovely honeymoon staying here. The food was great and the views were excellent. However, there were some issues with the resort. We had an issue with ants in our room, and even after they sprayed the room, we still had some which wasn't the greatest. Additionally, the dinner options were great, but they booked up extremely fast. I would make sure people know when checking in that you have to book your dinner reservation before 8:02am otherwise, it will be completely booked. At check in, they told us the dinner bookings are open between 8am and 4pm, but that's not quite true.
Stayed 7 nights in Aug 2025

6/10 Okay

Brooklynne

Traveled with family
No
Stayed 6 nights in Aug 2025

6/10 Okay

Tracey

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Beautiful location and very nice rooms. A la carte restaurants were impossible to reserve so had to eat at the buffet almost every meal. Staff did not seem happy to be there and were mostly international so didn’t feel much like Portugal. It was pretty isolated so we didn’t see much of the island.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kiran

Stayed 7 nights in Jul 2025

6/10 Okay

Shay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were disappointed with our stay at this resort. While the staff were friendly and kind, there simply weren’t enough of them to deliver the level of service expected from a five-star property. The buffet food was consistently lukewarm and lacked quality. Accessing the à la carte restaurants was nearly impossible, as reservations were always booked. We did experience an issue with our room, which was eventually resolved, and the Wi-Fi was spotty throughout our stay. We had upgraded to the Preferred Club, but in our opinion, it wasn’t worth the additional cost. Aside from a separate lounge with self-serve drinks and snacks and a private check-in area, we didn’t notice any real added benefits—especially since the regular check-in wasn’t busy when we arrived. On a positive note, the resort itself is beautiful. The rooms were stunning, and the surrounding grounds were truly picturesque. That said, for the price point, we expected a much higher standard of service and overall experience. There’s definitely room for improvement.
Stayed 7 nights in Jul 2025

10/10 Excellent

Benoit, Hamilton

Stayed 7 nights in Jul 2025

6/10 Okay

Nirmalaben

Liked: Property conditions & facilities
Stayed 7 nights in Jul 2025

4/10 Poor

Samir

Traveled with family and small children, Traveled with family
Disliked: Staff & service
The property is in a nice location, however the service is really poor. Staff don’t seem to be trained as all in hospitality. Also, the buffet is terrible for lunch and dinner. The service in the other restaurants is really slow. The review here echos the experience of many others and surprised that Hyatt are not addressing it. I also messaged their concierge service about this and the response I got was since you booked through Expedia, please contact them. So looks like they are just ignoring the fact that their brand is being affected.
Stayed 7 nights in Jul 2025

8/10 Good

Sonia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Kasia, Alburtis

Stayed 5 nights in Jul 2025

10/10 Excellent

Jessica

Stayed 4 nights in Jun 2025

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! A lovely stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
This property is gorgeous! Wonderful staff, some of the best food I have ever had, and overall an incredible experience. Andres at Moments Bar was great. We enjoyed the activities and overall atmosphere.
Stayed 3 nights in Jun 2025

8/10 Good

Lina

Liked: Cleanliness, property conditions & facilities
Booking a la carte restaurants is a nightmare
Stayed 3 nights in Jun 2025

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about this place! Gorgeous room with an amazing view. Buffet was excellent with lots of options. Service was extremely attentive in all aspects. My only complaint is with regard to booking the a la carte restaurants. The only way to get a reservation was to stay up until midnight and book right then. But the buffet was quite good so we didn’t mind this too much.
Stayed 5 nights in Jul 2025

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is still in soft opening however, the location, amenities and family friendly atmosphere is great. Still some kinks to work out (speediness of dish cleanup, speed of service in speciality restaurants) but I wouldn’t fault the staff, Some are still learning. You can get a Bolt to many attractions and the “experience team” is there to always lend a hand. We will be coming back
Salt water pool
Cocoa Cafe
Main square
Ouishii restaurant
Stayed 6 nights in Jun 2025