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The Grand Palace Hotel

3.0 star property
Hotel in Lusaka with 3 restaurants and a full-service spa

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Photo gallery for The Grand Palace Hotel

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Enjoy a peaceful retreat with a balcony offering a view of the surrounding neighborhood.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • Room service
  • Breakfast included

Explore the area

View in a map
35376 Thabo Mbeki Rd, Lusaka, Lusaka Province
  • Mulungushi Confrence Centre
    ‪16 min walk‬
  • Kenneth Kaunda International Conference Centre
    ‪17 min walk‬
  • National Assembly of Zambia
    ‪19 min walk‬
  • Lusaka (LUN-Kenneth Kaunda Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Double Room, 1 Bedroom, Private Bathroom, City View

Relax in a spacious room with a large bed, desk, and TV.

Standard Double Room, 1 Bedroom, Private Bathroom, City View

7.4 out of 10
Good
(6 reviews)
  • City view
  • Sleeps 5
  • 1 Queen Bed

View all photos for Deluxe Room

Relax in a stylish room with a comfortable bed, desk, and TV.

Deluxe Room

  • City view
  • Sleeps 1
  • 1 Queen Bed

About the neighborhood

Lusaka

The Grand Palace Hotel places you within a short walk of Pakati Sunday Market and within a mile (2 km) of Mulungushi Confrence Centre. This 75-room, 3-star hotel welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool.

What's nearby

  • Pakati Sunday Market - 9 min walk - 0.5 miles
  • Mulungushi Confrence Centre - 16 min walk - 0.9 miles
  • Kenneth Kaunda International Conference Centre - 17 min walk - 0.9 miles
  • National Assembly of Zambia - 19 min walk - 1.0 mile
  • Parays Game Ranch - 6 min drive - 3.1 miles

Getting around

  • Lusaka (LUN-Kenneth Kaunda Intl.) - 31 min drive

Restaurants

  • ‪Prime Joint - ‬11 min walk
  • ‪Chicagos Reloaded - ‬11 min walk
  • ‪Dacapo - ‬7 min walk
  • ‪Scallywags Cafe And Restaurant - ‬2 min drive
  • ‪Corner Cafe - ‬20 min walk

About this property

The Grand Palace Hotel

Hotel in Lusaka with 3 restaurants and a full-service spa
The Grand Palace Hotel features a full-service spa, an outdoor pool, and a 24-hour gym. There's free parking, and an airport shuttle (available 24 hours) for USD 30 per person one-way. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and coffee/tea in a common area.
43-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and hair dryers. Electric kettles, safes, and phones are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Saraya Spa and Salon. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Grand Sicilian Pizzeria
  • Indoor restaurant
  • Lobby cafe and bar
  • Mesob EritrianRestaurant
  • Outdoor bar

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 30 per person (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • Check-in: 2:00 PM—-anytime
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, mobile payments, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

The Grand Palace Hotel Hotel
The Grand Palace Hotel Lusaka
The Grand Palace Hotel Hotel Lusaka

Frequently asked questions

Is free cancellation available at The Grand Palace Hotel?

The Grand Palace Hotel offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

What's there to see close to The Grand Palace Hotel?

This hotel is located in Lusaka within a short 12-minute walk of Pakati Sunday Market. You'll also find National Assembly of Zambia and Parays Game Ranch within a short drive.

Is parking available on site at The Grand Palace Hotel?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at The Grand Palace Hotel?

Saraya Spa and Salon is the hotel's spa and services include sports massages, deep-tissue massages, body wraps, and aromatherapy.

Does The Grand Palace Hotel feature a casino at the property?

No, The Grand Palace Hotel doesn't have a casino.

Will I find an indoor pool at The Grand Palace Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is The Grand Palace Hotel a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, 2 bars, and a poolside restaurant.

Are there hot tubs at The Grand Palace Hotel?

No, but this hotel does have a steam room.

Does The Grand Palace Hotel feature a restaurant that includes a breakfast menu?

Yes, The Grand Palace Hotel has 3 restaurants, and serves free English breakfast each morning.

Will The Grand Palace Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Grand Palace Hotel though service animals are welcome.

Are there connecting rooms at The Grand Palace Hotel?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The Grand Palace Hotel?

The closest major airport to The Grand Palace Hotel is Lusaka (LUN-Kenneth Kaunda Intl.), which is 12.2 mi away (31 minutes by car).

Are there rooms with balconies at The Grand Palace Hotel?

No, there aren't any guestrooms with balconies at The Grand Palace Hotel.

Does The Grand Palace Hotel host weddings?

Take advantage of the wedding venue at The Grand Palace Hotel if you plan to say "I do" during your trip.

The Grand Palace Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 16 out of 34 reviews
Rating 8 - Good. 12 out of 34 reviews
Rating 6 - Okay. 4 out of 34 reviews
Rating 4 - Poor. 0 out of 34 reviews
Rating 2 - Terrible. 2 out of 34 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Loren

Disliked: Cleanliness, property conditions & facilities
It could have been better overall I felt like it was overpriced for what I actually booked but theirs always room for improvement
Stayed 14 nights in Apr 2025

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness
Friendly staff. Hot water not always available.
Stayed 2 nights in Apr 2025

8/10 Good

Mishelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few issues with my room when i arrived. Some things did not work. But the staff quickly attended to those issues and are an absolute blessing to this hotel. They are truly amazing and embody African hospitality.
Stayed 4 nights in Mar 2025

6/10 Okay

Kevin

Business traveler
Liked: Staff & service

Super front desk staff

Super front desk staff and bar staff. Good value.
Stayed 5 nights in Feb 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I have stayed at this hotel many times over the last 4 years or so. It is a pity that Hotels.com has not always offered rooms, instead I have had to book through a competitor. It is very convenient, very close to East Park shopping mall. The hotel itself offers reasonable value with a guarded car park, though maintenance of the rooms need to be improved.
Stayed 1 night in Jan 2025

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to popular shopping spaces.
Stayed 3 nights in Dec 2024

10/10 Excellent

rolando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Mobin

Liked: Cleanliness, staff & service, property conditions & facilities
There was no warm water for bathing
Stayed 2 nights in Oct 2024

10/10 Excellent

Freddy, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast menu
Stayed 6 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
For Zambia, this is a very good value fort money hotel, very close to good shopping
Stayed 1 night in Jul 2024

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
I do not recommend this hotel. My experience was very disappointing. Upon returning to my room late at night, I discovered that the hot water was not working. After waiting over 30 minutes for maintenance to arrive, they confirmed that there was no hot water available in any of the other rooms either. This was incredibly frustrating, especially since I had an early flight to catch at 5 AM and just wanted to take a hot shower before leaving. Service from reception was slow, adding to my frustration, and I had to call multiple times to get someone to even show up to take a look at the shower.
Stayed 1 night in Sep 2024

8/10 Good

Sofia

It is a good money value.
Stayed 1 night in Oct 2023

10/10 Excellent

Sanchita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

2/10 Terrible

Michael

Stayed 1 night in Sep 2023

10/10 Excellent

Haile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Aug 2023

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The grand palace was truly a great hotel to stay in. The staff was very attentive to our needs. The location was great. The one drawback for us was the safe was on the very bottom and was impossible to get to unless you got down on the floor and for us older people that was impossible to do.

10/10 Excellent

Shari

Stayed 2 nights in Jul 2023

8/10 Good

Laurent

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort

some problems

Too close from night club, music every night from Thursday to Sunday. Huge odour problems of the bathroom drain
Stayed 20 nights in May 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fairly new hotel very close to East Park Mall and Great East Road
Stayed 2 nights in May 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel. Very good value for money, and extremely close to East Park Mall. I would definitely consider staying here again.
Stayed 1 night in Apr 2023

8/10 Good

Gerrit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, reasonable pricing for business travelers, excellent internet, relaxed environment. I thoroughly enjoyed my stay.
Stayed 2 nights in Feb 2023

10/10 Excellent

Romulo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experiencie, specially for a family stay. Staff is very friendl.
Stayed 12 nights in Apr 2025

8/10 Good

Selma

Stayed 1 night in Jan 2025

8/10 Good

NAOTAKE

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2024