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The Grand Palace Hotel

2.5 star property

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Photo gallery for The Grand Palace Hotel

A multi-story hotel with a prominent sign reading 'Grand Palace Hotel.'
Food court
Food and drink
A swimming pool with a table and a cup of coffee in the foreground.
A hotel room with a large bed, a desk, a chair, and a TV.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
35376 Thabo Mbeki Rd, Lusaka, Lusaka Province
  • Place, EastPark Mall
    ‪5 min walk‬
  • Place, Mulungushi Confrence Centre
    ‪17 min walk‬
  • Place, National Assembly of Zambia
    ‪19 min walk‬
  • Airport, Lusaka (LUN-Kenneth Kaunda Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, a TV, and a lamp.

Standard Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, laptop workspace, WiFi (free)

Deluxe Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

Two wooden beds with white bedding and decorative pillows, a bedside lamp, and a wooden nightstand.

Family Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Twin Room

Two wooden beds with white bedding and decorative pillows, a bedside lamp, and a wooden nightstand.

Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Lusaka

The Grand Palace Hotel is a short stroll from EastPark Mall and Nu Metro Arcades Mall. This 75-room hotel has conveniences like 3 restaurants, a full-service spa, and an outdoor pool.

What's nearby

  • EastPark Mall - 5 min walk - 0.3 miles
  • Nu Metro Arcades Mall - 9 min walk - 0.5 miles
  • Mulungushi Confrence Centre - 17 min walk - 1.0 mile
  • Kenneth Kaunda International Conference Centre - 17 min walk - 0.9 miles
  • National Assembly of Zambia - 19 min walk - 1.0 mile

Getting around

  • Lusaka (LUN-Kenneth Kaunda Intl.) - 31 min drive

Restaurants

  • ‪The Fat Chef - ‬7 min walk
  • ‪Urban Masai - ‬2 min drive
  • ‪The Steak House Protea Hotel Tower - ‬10 min walk
  • ‪KFC - ‬10 min walk
  • ‪Portico Cucina Italiana - ‬18 min walk

About this property

The Grand Palace Hotel

The Grand Palace Hotel features a full-service spa, an outdoor pool, and a 24-hour gym. There's free parking, and an airport shuttle (available 24 hours) for USD 30 per person one-way. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and coffee/tea in a common area.
43-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and hair dryers. Electric kettles, safes, and phones are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Saraya Spa and Salon. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Grand Sicilian Pizzeria
  • Lobby cafe and bar
  • Mesob EritrianRestaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 30 per person (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • Check-in: 2:00 PM—-anytime
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, mobile payments, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

The Grand Palace Hotel Hotel
The Grand Palace Hotel Lusaka
The Grand Palace Hotel Hotel Lusaka

Frequently asked questions

What's there to see close to The Grand Palace Hotel?

This hotel is located in Lusaka, a short 6-minute walk from EastPark Mall and also 11 minutes on foot from Nu Metro Arcades Mall. You'll also find National Assembly of Zambia and Parays Game Ranch within a short drive.

How much does it cost to stay at The Grand Palace Hotel?

As of Jul 18, 2026, prices found for a 1-night stay for 2 adults at The Grand Palace Hotel on Jul 19, 2026 start from $125, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Grand Palace Hotel?

Yes, uncovered self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa available at The Grand Palace Hotel?

Saraya Spa and Salon is the hotel's spa and services include sports massages, deep-tissue massages, body wraps, and aromatherapy.

Does The Grand Palace Hotel feature a casino at the property?

No, The Grand Palace Hotel doesn't have a casino.

Will I find an indoor pool at The Grand Palace Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at The Grand Palace Hotel?

There are plenty of amenities for couples at this hotel, including 3 restaurants, an outdoor pool, and a full-service spa.

Are there hot tubs at The Grand Palace Hotel?

No, but this hotel does have a steam room.

Does The Grand Palace Hotel feature a restaurant that includes a breakfast menu?

Yes, The Grand Palace Hotel has 3 restaurants, and serves free English breakfast each morning.

Will The Grand Palace Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Grand Palace Hotel though service animals are welcome.

Are there connecting rooms at The Grand Palace Hotel?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The Grand Palace Hotel?

The closest major airport to The Grand Palace Hotel is Lusaka (LUN-Kenneth Kaunda Intl.), which is 12.2 mi away (31 minutes by car).

Are there rooms with balconies at The Grand Palace Hotel?

No, there aren't any guestrooms at The Grand Palace Hotel that offer a balcony.

Does The Grand Palace Hotel host weddings?

Take advantage of the wedding venue at The Grand Palace Hotel if you plan to say "I do" during your trip.

The Grand Palace Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 26 out of 52 reviews
Rating 8 - Good. 15 out of 52 reviews
Rating 6 - Okay. 6 out of 52 reviews
Rating 4 - Poor. 1 out of 52 reviews
Rating 2 - Terrible. 4 out of 52 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and vey friendly staff, breakfast buffet was very good
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Haile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Aug 2023
Verified

6/10 Okay

leif

Liked: Cleanliness, staff & service, amenities
The room was average. Did have 24 hr power. The food was meh and a little over priced. The staff were absolutely amazing.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean environment
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
For Zambia, this is a very good value fort money hotel, very close to good shopping
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Romulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experiencie, specially for a family stay. Staff is very friendl.
Stayed 12 nights in Apr 2025
Verified

6/10 Okay

Lawrence

Liked: Cleanliness
Disliked: Staff & service
Emeldah at the front desk was excellent. Others can learn from her.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to popular shopping spaces.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast menu
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel. Very good value for money, and extremely close to East Park Mall. I would definitely consider staying here again.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

DAWIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a very convenient location with lots of parking space. East Park Shopping mall is just five minutes walk. The big outdoor screen with authentic Italian pizza is perfect to catch up with all the latest sports events. The Ethiopian/Eritrean restaurant serve super delicious food. So addictive.
Stayed 8 nights in Jul 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, reasonable pricing for business travelers, excellent internet, relaxed environment. I thoroughly enjoyed my stay.
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fairly new hotel very close to East Park Mall and Great East Road
Stayed 2 nights in May 2023
Verified

6/10 Okay

Kevin

Liked: Staff & service

Super front desk staff

Super front desk staff and bar staff. Good value.
Stayed 5 nights in Feb 2025
Verified

8/10 Good

Sofia

It is a good money value.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Nimo

Liked: Cleanliness, staff & service, property conditions & facilities
Abbabzhdhs
Stayed 5 nights in Sep 2025
Verified

8/10 Good

Katherine

Liked: Cleanliness
Friendly staff. Hot water not always available.
Stayed 2 nights in Apr 2025
Verified

2/10 Terrible

Chilombe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ripped sheets, mouldy ceiling, cockroaches, etc
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay though could be better
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
The grand palace was truly a great hotel to stay in. The staff was very attentive to our needs. The location was great. The one drawback for us was the safe was on the very bottom and was impossible to get to unless you got down on the floor and for us older people that was impossible to do.
Verified

6/10 Okay

Christine

It was okay though it could have been better
Stayed 5 nights in Jun 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I have stayed at this hotel many times over the last 4 years or so. It is a pity that Hotels.com has not always offered rooms, instead I have had to book through a competitor. It is very convenient, very close to East Park shopping mall. The hotel itself offers reasonable value with a guarded car park, though maintenance of the rooms need to be improved.
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Loren

Disliked: Cleanliness, property conditions & facilities
It could have been better overall I felt like it was overpriced for what I actually booked but theirs always room for improvement
Stayed 14 nights in Apr 2025
Verified

8/10 Good

Mishelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few issues with my room when i arrived. Some things did not work. But the staff quickly attended to those issues and are an absolute blessing to this hotel. They are truly amazing and embody African hospitality.
Stayed 4 nights in Mar 2025
Verified

6/10 Okay

Jan

Liked: Amenities
The Grand Palace Hotel is not a bad hotel. But it does not stand up to the high quality that is promised in the adds and on the website. Main problem is that in the details the cleanliness could and should be better: especially the joints between the tiles. And wow: does it take long before the water in the shower becomes comfortable...
Stayed 1 night in Jun 2025