8/10 Bueno
Trish D., Milwaukee, WI
8 abr. 2025
Le gustó: Limpieza
Great Location But Needs a Little Fine Tuning
I know this is a new listing, so I'm not surprised there were a few kinks. The worst was with the check-in information. I was sent an email with a property address a day or two before our arrival date, but on the eve of our travel, I realized I didn't have the apartment number or info on how to actually get in. When I messaged via VRBO, I got a reply to call the property manager. I called and gave him my name and the address of the property, and he said he didn't have a property at that address. I was sitting in the airport in a panic that I was just scammed and would be without a rental when we got to LA. I messaged via the VRBO app again and this time they replied with a full-on confirmation email with a different address and lengthy instructions on getting into the building. When I buzzed in as instructed, I was told that the apartment should be unlocked and the keys would be inside, but of course the door was locked. I called back and then was directed to a lock box outside that had keys and garage opener. The keys worked, but the garage door opener did not. It took more calls and a visit from a maintenance guy to get one opener that worked. The coffee maker also didn't work and our bed had a "pit" in the center that if you rolled into, it was hard to get out of. Other than that, it was clean and a good size. We appreciated the balcony and rooftop pool access. Great neighborhood with plenty to do nearby. If they work out the kinks, it should be great for future renters.
Trish D.
Se hospedó 3 noches en abril de 2025