Location:The location is quiet and very convenient—close to the Hollywood Sign and Universal Studios, which made getting around easy.Listing Accuracy:The listing states that the home sleeps 12, but it more accurately accommodates 10 people in beds. Additional foldable mattresses are provided and are better suited for younger children.House Condition:This is an older home, so guests should expect the charm—and quirks—that come with that. There is a noticeable “old house” smell, and some areas could use a bit of TLC. That said, the outdoor space is lovely and was a highlight of our stay. We especially enjoyed the jacuzzi and outdoor seating area.Customer Support:Customer support was very responsive and attentive. We experienced a plumbing issue, and it was addressed and resolved very quickly.Guest Amenities:For a group of 12, only five towels were provided on the first day. On the second day, we were asked to accept a towel delivery ourselves. Unfortunately, the towels arrived late, so we had to share towels and wash and dry them in between uses.