2/10 Terrible
Crystal S., Orem, Utah
May 5, 2025
Liked: Cleanliness
You are not welcomed. No families allowed.
This was the worst VRBO that we have ever rented. We rented this space for our parents, uncle and 80 year old grandmother. They were visiting from Hawaii for our parents’ 45th anniversary. All of the great and grandchildren live here in Utah, so of course they wanted to stop by to see their Tutu and spend a little time. This was against rules and your compliance with the rules were watched like a hawk through cameras, neighbors and host visits. They literally must have counted how many people walked in and out every single time there was motion at the door. The rule we were constantly being threatened with losing our rental for was having the family visit. After the first time of being threatened to lose our rental, we made sure no more than 8 people were in the house at a time. So when the grandkids stopped by they took turns going into the house, while the rest went to park across the street or stayed outside. That was not allowed also. I got a call from VRBO the very next day. The host called VRBO on us multiple times even before trying to work things out with us personally just to push the issue of losing our rental with no refund, which was stressful. We felt very unwelcomed and stressed at all times as they made us feel like we were always being watched. There was no privacy at all. We have rented many VRBO properties and have NEVER felt so uncomfortable.
Crystal S.
Stayed 6 nights in Apr 2025