6/10 Okay
Firas
Traveled with family
Jul 20, 2025
Liked: Staff & service
overpriced
We stayed at the hotel for 5 nights as a family—my wife, our two teenage boys (17 and 13), and our 5-year-old daughter.
Overall, the hotel is beautiful, with excellent facilities, professional and friendly staff, and great service. The breakfast was outstanding, offering a wide and delicious variety.
However, our experience at the pools was disappointing. The main adults-only pool was closed throughout the weekdays and only opened during the weekend—something that should have been clearly communicated in advance.
Family and kids’ activities were limited and below expectations. Poolside parties and water slide regulations lacked proper safety oversight and professionalism. While the kids’ area, game zone, and adventure park were nice, the overall pool experience for families fell short of standard.
Additionally, poolside waiter service was extremely slow and inconsistent.
While the hotel has many strong points, it is overpriced for the overall experience—especially given the limited access to key facilities and the subpar family-friendly offerings.
Firas
Stayed 5 nights in Jul 2025