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The Queen's Hotel

3.0 star property

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Photo gallery for The Queen's Hotel

A historic stone building with multiple windows and a waterfront view.
A bathroom with a white bathtub, a white sink, and two Eden brand shower products on the counter.
Exterior
A historic building with a sign reading "Queens Hotel." It features a stone facade, multiple windows, and a steeply pitched roof.
Double Room | 1 bedroom, desk, iron/ironing board, free WiFi

Reviews

6.0 out of 10

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
24 Commercial St, Shetland, Lerwick, Scotland, ZE1 0AB
  • Place, Shetland Museum
    ‪3 min walk‬
  • Place, Lerwick Town Hall
    ‪6 min walk‬
  • Place, Up-Helly-Aa Exhibition
    ‪10 min walk‬
  • Airport, Lerwick (LSI-Sumburgh)
    ‪58 min drive‬

Room options

View all photos for Single Room

Single Room | 1 bedroom, desk, iron/ironing board, free WiFi

Single Room

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Twin Room, Sea View

A hotel room with two beds, a nightstand with a phone, and two wall-mounted lamps.

Twin Room, Sea View

  • Sea view
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room

Double Room | 1 bedroom, desk, iron/ironing board, free WiFi

Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Triple Room

Triple Room | 1 bedroom, desk, iron/ironing board, free WiFi

Triple Room

  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Family Room (sleeps 3)

A hotel room with three single beds, a nightstand with a telephone, and two wall-mounted lamps.

Family Room (sleeps 3)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Room (sleeps 4)

A bathroom with a white bathtub, a white sink, and two Eden brand shower products on the counter.

Family Room (sleeps 4)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Lerwick

The Queen's Hotel places you next to Bain's Beach and Shetland Museum. The 28 rooms at this 3-star hotel include electric kettles and TVs.

What's nearby

  • Bain's Beach - 1 min walk - 0.1 miles
  • Shetland Museum - 3 min walk - 0.2 miles
  • Lerwick Town Hall - 6 min walk - 0.4 miles
  • Fort Charlotte - 6 min walk - 0.4 miles
  • Up-Helly-Aa Exhibition - 10 min walk - 0.6 miles

Getting around

  • Lerwick (LSI-Sumburgh) - 66 min drive

Restaurants

  • ‪The Dowry - ‬3 min walk
  • ‪The Lounge Bar - ‬2 min walk
  • ‪Harbour Fish & Chip Shop - ‬3 min walk
  • ‪Blyde Welcome - ‬1 min walk
  • ‪Cornerstone - ‬11 min drive

About this property

The Queen's Hotel

Guests of The Queen's Hotel have access to free WiFi in public areas. If you plan to drive, free offsite parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.
TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Electric kettles, ironing boards, and desks are other standard amenities.

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Varis House
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  • Parking included
  • Breakfast available
  • Laundry
  • Housekeeping
8.6 out of 10, Excellent, 262 reviews
$158 nightly
The price is $158
Jul 1 - Jul 2
Total with taxes and fees
Varis House

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit/debit cards and debit cards; cash is not accepted
  • Check-in: 2 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit/debit cards and debit cards. Cash is not accepted.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Queen's Hotel Lerwick
The Queen's Hotel Hotel
The Queen's Hotel Lerwick
The Queen's Hotel Hotel Lerwick

Frequently asked questions

What's there to see around The Queen's Hotel?

This hotel is located in Lerwick, just steps from Bain's Beach and Shetland Museum, and within a short walk of Fort Charlotte. You'll also find Lerwick Town Hall and Up-Helly-Aa Exhibition less than a mile away.

How much does it cost to stay at The Queen's Hotel?

As of Jun 29, 2026, prices found for a 1-night stay for 2 adults at The Queen's Hotel on Jul 1, 2026 start from $264, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at The Queen's Hotel?

No, there isn't parking at the hotel but you'll find free parking.

Does The Queen's Hotel include a casino at the property?

No, The Queen's Hotel doesn't have a casino.

Is there an indoor pool at The Queen's Hotel?

No, there is no indoor pool at this hotel.

Is The Queen's Hotel good for couples?

At this waterfront hotel, couples will appreciate amenities like a 24-hour front desk plus some guestrooms include a sea view and free WiFi.

Does The Queen's Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Queen's Hotel have a restaurant that serves breakfast?

No, The Queen's Hotel doesn't have a restaurant that serves breakfast.

Will The Queen's Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Queen's Hotel though service animals are welcome.

Does The Queen's Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from The Queen's Hotel?

The closest major airport to The Queen's Hotel is Lerwick (LSI-Sumburgh), which is 26.1 mi away (66 minutes by car).

Can I book a room with a balcony at The Queen's Hotel?

No, there aren't any guestrooms with balconies at The Queen's Hotel.

The Queen's Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 8 out of 76 reviews
Rating 8 - Good. 29 out of 76 reviews
Rating 6 - Okay. 11 out of 76 reviews
Rating 4 - Poor. 10 out of 76 reviews
Rating 2 - Terrible. 18 out of 76 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Callum

Liked: Cleanliness
Staff were incredibly friendly and helpful and my room had a stunning sea view which was a joy every morning! The bar and restaurant were closed during my stay and signs helpfully signposted to local cafes, bars and restaurants close by which were good recommendations. The hotel is older and some work was getting done. The rooms are dated though the bed was incredibly comfy and all the amenities worked. Sockets near the bed and a newer heating system/electric radiators would improve the overall comfort. Staff were flexible with my departure times letting me leave my luggage until I was leaving Lerwick rather than having to carry it around all day which was incredibly helpful
Stayed 11 nights in Mar 2026
Verified

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The view of the water was nice. The cleanliness was very good. The mattresses and pillows need to be replaced. That being said, I slept well. The hotel, however, is in need of TLC. The location was excellent. The staff we met was kind. We were grateful for the availability.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Maria Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic views from our room!
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Lydia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good no breakfast decor so old fashioned smelt foosty
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Torger

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Frances

Liked: Cleanliness
Disliked: Amenities
Beds and bathroom were clean. Hairdryer broken no remote for TV and I staff to be found.but it was good and central
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice old style hotel. Room was comfortable. Great views across the water. Currently being renovated so no restaurant and reception is rarely staffed during the day.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Emma Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jayden, Megan and Shawn were friendly and helpful and kind. The hotel is very very old but beautiful and the beds clean and comfortable. The hotel is right in the water so you fall asleep to water lapping at the walls. The hotel is also super convenient as it is right next to the main shopping street. Highly recommend
Stayed 5 nights in Aug 2024
Verified

8/10 Good

Devon

Liked: Cleanliness, staff & service
The Queens, is a timewarp but in a good way! The space is clean, comfortable warm and inviting! Absolutely fantastic service, if I return to Lerwick I will definitely staying at Queens!
Verified

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities
The hotel was clean, warm but dated. The staff were lovely and very helpful. The fact that there was no restaurant meant no meal or breakfast but the staff advised me of lovely alternatives. I believe the hotel has just changed hands so probably just getting things organised and i hope it works for them.
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Harry

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is shuttered but they are still taking prepaid reservations. I booked it online. Locals here say it’s being closed was a blessing in disguise since the place is essentially “a dump.”
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities
Please be aware of positive reviews on this property, the building is in a complete state of disrepair. It shows its age magnificently, and although
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We needed to wait for a staff member to register us. We were given 2 adjoining rooms when we requested a triple accommodation. The hotel is right on the coast. No lift, restaurant, or bar were available.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ignore the negative reviews!

We loved our brief stay at the Queen’s. My husband had been taken ill on arrival in Lerwick and we had to change our plans to let him rest up. We booked last minute and were surprised to be able to still choose a twin room with sea view. The sea literally lapped outside our window and the view was stunning. The hotel has a fascinating history and is built actually into the sea so those who complained of damp should have gone some where else. The shower was great with loads of instant hot water and the bathroom and linen were beautifully clean. The staff were really helpful. The night porter rummaged around and found me a bottle opener and there was cutlery in the room for our delicious fish and chips from the Fort café, given that the hotel’s restaurant is being refurbished. We would definitely recommend the Queen’s and wish the new owners success in their quest to restore it to its former glory.
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
£140 to stay in a property which would make a hostel look luxurious. No food available. Absolutely horrible however given choice so limited appears can charge whatever inflated price they like.
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Wilma

Disliked: Staff & service, amenities, property conditions & facilities
The hotel should not be open to paying guests. It needs a complete refurbished and lacks basic amenities and services that are not stated on the website.
Stayed 4 nights in Nov 2023
Verified

4/10 Poor

Bob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Main lights didn’t work no soap shampoo or body wash supplied no breakfast
Stayed 1 night in Aug 2023
Verified

2/10 Terrible

Ian

Disliked: Cleanliness, property conditions & facilities
Such a shame that a hotel in great Location is getting bad reviews however although outside renovation being don inside very dates. Has so much potential. Room had rusted towel rail and toilet roll holder no shower wash in shower. Also no bar area or lounge or dining facilities yet still being advertised on Expedia as a hotel. I wouldn't even rate it as b and b as no food available . I do hope the owners manage to get upgrade done as going back 12 years our stay was excellent
Stayed 1 night in Aug 2024
Verified

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It's an old hotel that could be very nice and probably was at one time. Carpeting and wallpaper very worn. Bathroom was large and clean which was nice but faucet handles fell off when used, toilet paper roll kept falling off, etc. TV didn't work and we were told someone would come check it out which never happened. Restaurant was closed so had to walk into the town every morning for breakfast and coffee. Supposedly new owners who plan on fixing it up - would be interested if that happens.
Stayed 4 nights in Aug 2023
Verified

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so dirty and under renovations, didn’t feel safe at all. When I wanted to cancel my booking I was told i will not get a refund, that’s daylight robbery. The property was advertised and there was no mention of it being under renovation.
Stayed 1 night in Aug 2023
Verified

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service

Avoid

Doors constantly slamming because the door closers and lock keeps are poorly fitted. Breakfast waiter is totally clueless; no orange juice, coffee, sugar, milk, cup, saucer, tea spoon......... The female receptionist is officious and totally unpleasant! The two best members of staff are the two young ladies from mainland Europe, well done.
Stayed 1 night in May 2018
Verified

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't bother

I booked two rooms for two nights at the Queen’s Hotel in Shetland, paying a premium rate and expecting a comfortable stay. Unfortunately, my experience fell short in several key areas. On arrival, there were no staff on duty, and we waited around 20 minutes before being checked in. The overnight desk staff were also unhelpful when i needed help. The most serious issue was that all my belongings — including clothes, toiletries, and medication — were removed from my room without explanation. When I reported this, the night porter could not locate them and called someone who promised to ring back, but never did. As I had an early flight the next morning, I was forced to travel for 14 hours without being able to wash properly. It took two weeks before some of my belongings were returned, and there was no proactive follow-up from the hotel. The building itself is in poor condition, with peeling wallpaper, cracks in the walls, and signs of general disrepair. During my stay, the restaurant was closed for major renovations — something I was not informed about when booking. Overall, the lack of communication, the handling of my personal belongings, and the condition of the hotel did not reflect the premium price paid. I hope management addresses these issues for future guests.
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible room and good luck trying to check-in.

I don’t usually leave negative reviews even if I have a bad experience but this hotel is really terrible, if it was a cheap rate you could understand, but we were knocking on almost £300 a night. Arrived there at 2.00pm, the time that check-in opens. No one there, reception has a phone and a note to call for assistance. There was 3 numbers, first two didn’t work. Third I got through to someone who said they would just ‘pop down’. 15 mins nobody arrived, tried calling the numbers again, nobody answers. Tried again and again and nobody responds. Ended up waiting almost an hour in their reception which has no wifi, no phone signal (so no 4G or mobile calls can be made), so sat waiting doing nothing. A guy arrives through the front door and gives us a key, no apologies, no small talk, just room number and here’s your key, just make sure you know there will be no breakfast. Room was terrible, wallpaper peeling off everywhere, heater massively dented, shower head held together by tape, windows rotting and permanently open, the tiny tv didn’t work, everything metal in the bathroom rusted. To be fair, the mattress was relatively comfortable but a very dated room that needs a lot of work but has been neglected for a long time. This isn’t just one room, this is the second time I have stayed there and the room (and reception experience) was just the same. The problem is that there is a lack of hotel rooms in Shetland and so you end up having no choice if you leave it late to book.
Stayed 1 night in Aug 2023
Verified

4/10 Poor

Catarina

Disliked: Staff & service, property conditions & facilities, room comfort

Bra läge - slitet hotell

Hotellet var väldigt slitet och rummen är små. Bekväma sängar men duschen hade knappt något tryck. Ingen personal i receptionen när vi skulle checka in så det tog lång tid innan vi lyckades få hjälp med det. Ingen info om parkering. Ingen att fråga. Städningen var bra. Restaurangen var stängd. Läget är dock fantastiskt och personalen ( när vi väl fick tag på någon) vänlig.
Stayed 4 nights in Jul 2025
Verified

8/10 Good

noriko

Liked: Cleanliness, staff & service, property conditions & facilities
古い建物なので、部屋や廊下の狭さはまるで船室のようで、ただ、それも面白かったです。トイレの水がなかなかでないのが難点でしたが、タンクに水を追加すれば問題ないことがわかりましたし、浴室の水やお湯は問題なく出ました。設備は古いけど、それを補う面白さと心配りがあり、とくに、バスマットが各自用にあり、さすが老舗の心配りだと思いました。とても気にいりました。
Stayed 3 nights in Jul 2024