Hostellerie du Pas de L'Ours Relais et Chateaux

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Photo gallery for Hostellerie du Pas de L'Ours Relais et Chateaux

A bedroom with a large bed, a fireplace, a dining area, and a view of mountains.
An indoor swimming pool with a clear view of a snowy landscape through large windows.
A cozy living room with a large window offering a view of snow-capped mountains and a cabin.
A traditional wooden chalet with a balcony, set against a backdrop of snow-capped mountains.
A bedroom with a fireplace, a large window with a mountain view, and a balcony with a chair.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Rue du pas de l'Ours 41, Lens, 3963
  • Place, Crans-Cry d'Er Gondola
    ‪6 min walk‬
  • Place, Rue du Prado
    ‪8 min walk‬
  • Place, Golf Club Crans-sur-Sierre
    ‪11 min walk‬
  • Airport, Sion (SIR)
    ‪25 min drive‬

Room options

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Loft Suite

  • 699 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Open Suite

  • 699 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Family Suite

  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

Chalet Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Suite des Ours

  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

Suite Polaire - 2 persons

  • Sleeps 3
  • 1 Double Bed

Suite Polaire - 4 persons

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Lens

Hostellerie du Pas de L'Ours Relais et Chateaux places you within a 15-minute stroll of popular sights such as Rue du Prado and Golf Club Crans-sur-Sierre. This 5-star hotel has 15 rooms and welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool.

What's nearby

  • Verdets - 1 min walk - 0.0 miles
  • Crans-Cry d'Er Gondola - 6 min walk - 0.4 miles
  • Bisse du Ro Trailhead - 6 min walk - 0.4 miles
  • Rue du Prado - 8 min walk - 0.4 miles
  • Golf Club Crans-sur-Sierre - 11 min walk - 0.6 miles

Getting around

  • Randogne Montana Station - 4 min drive
  • Sion (SIR) - 32 min drive

Restaurants

  • ‪Café Bar 1900 - ‬8 min walk
  • ‪Restaurant Molino - ‬7 min walk
  • ‪Mosaic - ‬3 min drive
  • ‪Cafe Du Centre - ‬3 min drive
  • ‪Hôtel de L'Etrier - ‬1 min walk

About this property

Hostellerie du Pas de L'Ours Relais et Chateaux

Guests of Hostellerie du Pas de L'Ours Relais et Chateaux enjoy a full-service spa, an indoor pool, and an outdoor pool. Valet parking is available for CHF 35 per day, and there's also an airport shuttle for a fee. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Guests can enjoy free WiFi and flat-screen TVs. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Other amenities include balconies, minibars, and free newspapers.
An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

L'Alpage has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Awards and affiliations

The property is a member of Relais & Chateaux.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Secured, covered valet parking on site (CHF 35 per day)

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: CHF 39 for adults and CHF 20 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistrot Des Ours
  • L Ours

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room

Family friendly

  • Free area shuttle
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for CHF 50 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children 2 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CHF 150.0 per day

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 5.00 per person, per night for adults; CHF 2.50 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately CHF 39 for adults and CHF 20 for children
  • Covered valet parking fee: CHF 35 per day
  • Pet fee: CHF 50 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Hostellerie Pas L'Ours Relais Chateaux Hotel
Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
Hostellerie Pas L'Ours Relais Chateaux Lens
Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
Hostellerie Pas L'Ours Relais Chateaux Lens
Hotel Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Lens Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Hotel Hostellerie du Pas de L'Ours Relais et Chateaux
Hostellerie Pas L'Ours Relais Chateaux Hotel
Hostellerie Pas L'Ours Relais Chateaux
Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
Hostellerie du Pas de L'Ours Relais et Chateaux Hotel Lens

Frequently asked questions

What's there to see within easy reach of Hostellerie du Pas de L'Ours Relais et Chateaux?

This hotel in Lens is within a 10-minute walk of Crans-Cry d'Er Gondola, Bisse du Ro Trailhead, and Verdets. You'll also find Golf Club Crans-sur-Sierre and Rue du Prado less than a mile away.

How much does it cost to stay at Hostellerie du Pas de L'Ours Relais et Chateaux?

As of Sep 28, 2026, prices found for a 1-night stay for 2 adults at Hostellerie du Pas de L'Ours Relais et Chateaux on Sep 29, 2026 start from $642, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa available at Hostellerie du Pas de L'Ours Relais et Chateaux?

L'Alpage is the hotel's spa and services include Thai massages, sports massages, couples treatments, and hydrotherapy.

Does Hostellerie du Pas de L'Ours Relais et Chateaux feature a casino at the property?

No, Hostellerie du Pas de L'Ours Relais et Chateaux doesn't have a casino.

Is there an indoor pool at Hostellerie du Pas de L'Ours Relais et Chateaux?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub.

Does Hostellerie du Pas de L'Ours Relais et Chateaux feature a restaurant that includes a breakfast menu?

Yes, Hostellerie du Pas de L'Ours Relais et Chateaux has 2 restaurants, and serves continental breakfast each morning for a surcharge.

Does Hostellerie du Pas de L'Ours Relais et Chateaux allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hostellerie du Pas de L'Ours Relais et Chateaux for a fee of CHF 50 per pet, per night. The property also provides food and water bowls.

Where is the closest airport to Hostellerie du Pas de L'Ours Relais et Chateaux?

The closest major airport to Hostellerie du Pas de L'Ours Relais et Chateaux is Sion (SIR), which is 19.5 mi away (32 minutes by car).

Does Hostellerie du Pas de L'Ours Relais et Chateaux have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Hostellerie du Pas de L'Ours Relais et Chateaux.

Hostellerie du Pas de L'Ours Relais et Chateaux Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 20 out of 21 reviews
Rating 8 - Good. 1 out of 21 reviews
Rating 6 - Okay. 0 out of 21 reviews
Rating 4 - Poor. 0 out of 21 reviews
Rating 2 - Terrible. 0 out of 21 reviews

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Best dining in town, lovely chalet feel rooms.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great localion. Amazing atmosphere and very kind and professional staff
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Sus instalaciones, la decoración, la atención del personal.
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Nous avons été surclassés grâce à une annulation de dernière minute. Nous avons été très bien accueillis et avons apprécié la suite
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissimo hotel , servizio eccellente, ristorante stellato eccezionale.
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabuleux !

Hotel très agréable, personnel aux petits soins et excessivement sympathique. Deux petits bémols cependant : chambres surchauffées et manque de lumière dans les chambres (pas pratique pour lire dans le coin salon des junior suites !). Les restaurants de l'hotel sont excellents.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful chalet style hotel.

We had a beautiful room with a large balcony with a view of the mountains. The staff in the hotel were charming and helpful. Breakfasts could be had in your room or the restaurant. There was yoghurt with homemade fruit compote, fruit salad, and delicious rolls and pastries.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel avec un excellent accueil

Hotel proche de centre de Crans, avec une vue splendide sur les montagnes mais surtout avec un accueil remarquable et une gentillesse de l'ensemble du personnel.
Verified review

10/10 Excellent

Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort