10/10 Excellent
Neil
Traveled with family
Sep 26, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were without exception welcoming, courteous and helpful in the extreme. They spared no effort to assist with any query we had or request we made. They were admirably customer-focused , and clearly take great pride in providing guests with a first rate experience.Reception and bar / restaurant staff were excellent ambassadors for the hotel and the Crowne Plaza brand. The breakfast service was first class and very well managed. Overall, the hotel’s facilities were very good. We particularly liked the WiFi, the outside terrace adjacent to the restaurant, the car park and the swimming pool. The pool , however. is less accessible than we had hoped and understood it to be. It does not have a hand rail at the steps which makes it very difficult for someone with restricted mobility to enter the water without considerable support from two or even three other people. Our son is disabled, cannot walk unaided and he needed me, my wife and his sister to assist him into the pool . Once in the water, he had a great time. An appropriate adaptation would be valued by families like mine. Aside from that challenge, we had a wonderful stay due in large measure to an outstanding staff team. Lauren at Reception could not have been more helpful and we greatly appreciated the arrangements she made to provide us with two adjacent rooms which were better and more suitable , given my disabled son’s needs, than the rooms originally booked.
Neil
Stayed 4 nights in Sep 2025