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New Akan Hotel

Property class: 3.5

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Photo gallery for New Akan Hotel

An infinity pool with a wooden deck and lounge chairs, overlooking a body of water and distant hills.
A spacious living room with a large sofa, a coffee table, and a view of a lake.
A large indoor swimming pool with clear windows overlooking a body of water.
A bedroom with a large bed, a view of a lake, and a wooden ceiling.
A buffet area with a variety of food items and a central potted plant.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
2-8-8 Akanko Onsen, Akan-cho, Kushiro, Hokkaido, 085-0467
  • Place, Akan Mashu National Park
    ‪1 min walk‬
  • Place, Lake Akan
    ‪3 min walk‬
  • Place, Akanko Ainu Theater Ikoro
    ‪12 min walk‬
  • Airport, Kushiro (KUH)
    ‪76 min drive‬

Room options

View all photos for (Non-Smoking) Crystal - Lake View Western Style Room

A hotel room with two beds, a desk with a TV, a chair, a small table, and a window with a view of the outdoors.

(Non-Smoking) Crystal - Lake View Western Style Room

  • Lake view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for (Non-Smoking) Crystal - Western Style Room [No View Specified]

A hotel room with two beds, a desk with a TV, a chair, a small table, and a window with a view of the outdoors.

(Non-Smoking) Crystal - Western Style Room [No View Specified]

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for (Non-Smoking) Crystal - Japanese Style Room [No View Specified]

A traditional Japanese room with tatami flooring, a low table with a decorative tray, two chairs, and a view of trees through shoji screens.

(Non-Smoking) Crystal - Japanese Style Room [No View Specified]

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for (Non-Smoking) Crystal - Lake View Japanese Style Room

A traditional Japanese room with tatami flooring, a low table with a decorative tray, two chairs, and a view of trees through shoji screens.

(Non-Smoking) Crystal - Lake View Japanese Style Room

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for (Non-Smoking) Shangri-La - Japanese Style Room [No View Specified]

A traditional Japanese-style room with tatami flooring, a low wooden table, and a television on a cabinet.

(Non-Smoking) Shangri-La - Japanese Style Room [No View Specified]

  • Mountain view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Futons
  • Free WiFi

View all photos for (Non-Smoking) Shangri-La - Lake View Japanese Style Room

A traditional Japanese-style room with tatami flooring, a low wooden table, and a television on a cabinet.

(Non-Smoking) Shangri-La - Lake View Japanese Style Room

8.6 out of 10
Excellent
(4 reviews)
  • Lake view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 5
  • 4 Twin Futons
  • Free WiFi

View all photos for (Non-Smoking) Shangri-La - Lake View Resort Twin Room

A modern hotel room with a large bed, a TV, and a view of a lake.

(Non-Smoking) Shangri-La - Lake View Resort Twin Room

  • Lake view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Double or Twin JAPANESE ROOM SMOKING

  • Sleeps 6
  • Free WiFi

Double or Twin JAPANESE ROOM NON SMOKING

  • Sleeps 6
  • Free WiFi

Double or Twin JAPANESE ROOM WITH VIEWS

  • Sleeps 6
  • Free WiFi

About the neighborhood

Kushiro

New Akan Hotel places you next to Lake Akan and within a 10-minute walk of Akankohan Eco Museum Center. This 3.5-star hotel has 370 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Akan Mashu National Park - 1 min walk - 0.0 miles
  • Lake Akan - 3 min walk - 0.2 miles
  • Akankohan Eco Museum Center - 5 min walk - 0.3 miles
  • Akanko Ainu Theater Ikoro - 12 min walk - 0.7 miles
  • Ainu Kotan - 19 min walk - 1.0 mile

Getting around

  • Mashu Station - 35 min drive
  • Kushiro Airport (KUH) - 71 min drive

Restaurants

  • ‪民芸喫茶 ポロンノ - ‬7 min walk
  • ‪海兵 - ‬4 min walk
  • ‪AKAN LEATHER / BAR 鹿小屋 - ‬5 min walk
  • ‪Guest Lounge Apeso - ‬6 min walk
  • ‪北海道ビュッフェハポ - ‬6 min walk

About this property

New Akan Hotel

Guests of New Akan Hotel enjoy a sauna, free WiFi in public areas, and a meeting room. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Other amenities at this hot springs hotel include an arcade/game room, laundry facilities, and a banquet hall.
Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and toothbrushes and toothpaste. Other amenities include refrigerators, coffee makers, and safes.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Similar properties

Reception
THE FOREST AKAN TSURUGA RESORT
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  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 269 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 8:30 AM for a fee
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Felice

Things to do

  • Arcade/game room
  • Hot springs
  • Sauna

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Garden
  • On a lake

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Banquet hall
  • Built in 1965
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 16 years of age.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM—-8:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Akan Hotel
New Akan
New Akan Hotel
New Akan Hotel Kushiro, Japan - Hokkaido
New Akan Hotel Kushiro
New Akan Kushiro
New Akan Hotel Hotel
New Akan Hotel Kushiro
New Akan Hotel Hotel Kushiro

Frequently asked questions

Is a free cancellation option available at New Akan Hotel?

New Akan Hotel offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at New Akan Hotel?

As of Aug 19, 2026, prices found for a 1-night stay for 2 adults at New Akan Hotel on Sep 10, 2026 start from $132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near New Akan Hotel?

Located steps from Lake Akan, this hotel is in Kushiro, and within a 10-minute walk of Akanko Ainu Theater Ikoro and Ainu Kotan. You'll also find Akankohan Eco Museum Center and Tarō Lake within a short drive.

Is parking available on site at New Akan Hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa available at New Akan Hotel?

Spa services at the hotel include massages.

Does New Akan Hotel feature a casino on the premises?

No, New Akan Hotel doesn't have a casino.

Is there an indoor pool at New Akan Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at New Akan Hotel?

Amenities that appeal to couples at this lakeside hotel include bathrobes and slippers in each guestroom, and some feature lake view.

Does New Akan Hotel have a hot tub?

No, but this hotel does have a sauna.

Does New Akan Hotel have a restaurant with a breakfast menu?

Yes, New Akan Hotel serves buffet breakfast for a surcharge each morning at Felice.

Does New Akan Hotel allow pets to stay free of charge?

No, pets aren't allowed at New Akan Hotel though service animals are welcome.

Does New Akan Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to New Akan Hotel?

The closest major airport to New Akan Hotel is Kushiro Airport (KUH), which is about 27.3 mi away.

Are there rooms with balconies that I can book at New Akan Hotel?

No, there aren't any guestrooms at New Akan Hotel that offer a balcony.

New Akan Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 80 out of 250 reviews
Rating 8 - Good. 97 out of 250 reviews
Rating 6 - Okay. 48 out of 250 reviews
Rating 4 - Poor. 17 out of 250 reviews
Rating 2 - Terrible. 8 out of 250 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Lowell

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Darrell g

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a time warp, step back into the boom times of 1980 Japan. Roof top heated pool with a view of the lake and volcanoes in the background! I need to say no more!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop mixed onsen was a big surprise, but super nice as we don't usually get to be with family members of other sex. (You do provide basic swimwear). It was so nice to look over the lake and just chill out in the onsen upstairs, but the main onsen were also incredible. Food options were plenty in the restaurant (buffet style), and it's so close to the Ainu Kotan... definitely worth a visit!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some noisy neighbours but the staff very kindly moved us to a quieter room.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Melvin

Liked: Cleanliness, staff & service, amenities
Nice view of the lake, both from the room and the onsen In-room bathroom was dated though Good selection of food for both dinner and breakfast
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Jinny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful dinner and breakfast!
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Takami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like hot spring big bath.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The best thing about the hotel was the rooftop pool! The buffet for bfast and dinner was very nice. Unfortunately the rims, while clean, were very dated.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Ming

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in a great location. We were able to walk to the ferry port. It is walking distance to the bus station. The dinner buffet was excellent. There were many varieties of food. Our room was clean and faced Lake Akan. A great place to stay!
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Yew Kit Kevin

Liked: Staff & service
Hotel is a little run down. In need of a make over.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Tay Kay

Liked: Property conditions & facilities
A very wide spread and luxurious buffet dinner. Take the half board
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

KA LUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Geraint

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Clearly when this hotel was new, it was a fabulous place. However, the property is now extremely dated, with 80s style decor throughout, and most seriously, poorly-maintained rooms containing worn and damaged furniture. The bathroom fittings have their original chrome scrubbed away. The towels were provided in multiple colours. The staff were very helpful, and were not at fault at all. The onsen facilities, while dated and in need of a refresh, were good. Although staying for two nights, we were unfortunately unable to sample the rooftop pool as it was closed due to high winds, when the wind was certainly not a problem on one day. The saving grace was the breakfast, which was plentiful and provided lots of choice. If you are aware that you're going to stay at a place possibly not refreshed since the 1980s, it's ok, but otherwise you may prefer to pay a little more and be sure of reaching a reasonable minimum standard.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Neil

The property is a mixed bag the food and staff were excellent. However the room was was in very poor condition and badly overdue for refurbishment. For the amount of money charged the rooms will be a definite disappointment.
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Fatima

Disliked: Amenities, property conditions & facilities
The staff was friendly, but the room and the dinner buffet was not up to standard! The hotel itself it's really old it needs a makeover all around. Luckily it was for one night only.....
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Overrated For Price

The front desk was a little standoff ish. I arrived at 9pm and you would have thought the world was ending. Just a massive hotel with a lot of people. The onsen was super crowded and lots of the surrounding restaurants close earlier than mentioned. A bit pricey for the style of room, but very limited availability in the area.
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Peter

Disliked: Amenities, property conditions & facilities
It should be renamed the Old Akan Hotel, as the rooms are probably 1960s in style and amenity. It was definitely overpriced, given the small bathroom and bedroom. The bathroom was so small, there was not even space to put bottles of shampoo and body soap. These were provided in sachets. The hotel seems to have had a facelift on the outside and in the lobby and restaurant areas, but the rooms were ordinary. Not worth the money charged.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

MISUZU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ロビーのトイレはキレイなのに、部屋のトイレはイマイチ。。。（バストイレ一緒） 洗面所とトイレ別々のほうがいいので改善を望みます。
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liu

Liked: Cleanliness, amenities
很好,如果櫃檯接待人員在應對上能夠再多點笑容,讓旅客有賓至如歸的感覺,那就更好了
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jin

Liked: Property conditions & facilities
良かった
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

DONGHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
北海道旅行は7回目ですが、今まで行った宿の中で1位で良かったです。 日本の宿泊客たちも親切で, 食べ物もとてもおいしかったです。 露天風呂もとても良かったです。 ありがとうございました.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Fuhsing

Liked: Cleanliness, staff & service, amenities
地點佳、CP值不錯
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

youto

Disliked: Property conditions & facilities
駐車場まで遠く、シャトルバスは有りますが不便です。
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Alexandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Matsalen var överbelastad och fullt av matos i hela lokalen. Det var en stor buffé men maten var rätt dålig. Det var inte heller speciellt städat på hotellet utan det kändes väldigt nedgånget.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

CHIHARU

夕食にもう少しお刺身があらばよかったなと思いました。
Stayed 1 night in Sep 2025