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New Akan Hotel

3.5 star property
Lakefront hotel with a sauna and a 24-hour front desk

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Photo gallery for New Akan Hotel

Outdoor spa tub
Public bath
Outdoor spa tub
Buffet
Suite Room with Private Sauna, Lake View, Non Smoking (Shangrila Building) | In-room safe, desk, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
2-8-8 Akanko Onsen, Akan-cho, Kushiro, Hokkaido, 085-0467
  • Place, Akan Mashu National Park
    ‪1 min walk‬
  • Place, Lake Akan
    ‪8 min walk‬
  • Place, Ainu Kotan
    ‪16 min walk‬
  • Airport, Kushiro (KUH)
    ‪60 min drive‬

Room options

View all photos for (Non-Smoking) Crystal - Lake View Western Style Room

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Crystal - Lake View Western Style Room

  • 258 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for (Non-Smoking) Crystal - Western Style Room [No View Specified]

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Crystal - Western Style Room [No View Specified]

8.0 out of 10
Very good
(3 reviews)
  • 258 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for (Non-Smoking) Crystal - Japanese Style Room [No View Specified]

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Crystal - Japanese Style Room [No View Specified]

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for (Non-Smoking) Crystal - Lake View Japanese Style Room

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Crystal - Lake View Japanese Style Room

9.4 out of 10
Exceptional
(3 reviews)
  • 355 sq ft
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for (Non-Smoking) Shangri-La - Japanese Style Room [No View Specified]

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Shangri-La - Japanese Style Room [No View Specified]

  • 377 sq ft
  • Mountain view
  • Sleeps 5
  • 5 Twin Futons

View all photos for (Non-Smoking) Shangri-La - Lake View Japanese Style Room

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Shangri-La - Lake View Japanese Style Room

8.8 out of 10
Excellent
(3 reviews)
  • 377 sq ft
  • Lake view
  • Sleeps 5
  • 4 Twin Futons

View all photos for (Non-Smoking) Shangri-La - Lake View Resort Twin Room

(Non-Smoking) Shangri-La - Lake View Resort Twin Room | In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Shangri-La - Lake View Resort Twin Room

  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

About the neighborhood

Kushiro

Located within a 5-minute walk of Akankohan Eco Museum Center, New Akan Hotel is within a 15-minute stroll of Lake Akan. This 3.5-star hotel has 370 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Akan Mashu National Park - 1 min walk - 0.0 miles
  • Akankohan Eco Museum Center - 5 min walk - 0.3 miles
  • Lake Akan - 8 min walk - 0.5 miles
  • Akanko Ainu Theater Ikoro - 11 min walk - 0.6 miles
  • Ainu Kotan - 16 min walk - 0.9 miles

Getting around

  • Mashu Station - 35 min drive
  • Kushiro Airport (KUH) - 64 min drive

Restaurants

  • ‪民芸喫茶 ポロンノ - ‬7 min walk
  • ‪MAIN DINING TENGA 天河 - ‬6 min walk
  • ‪百味庵 - ‬2 min walk
  • ‪両国総本店 - ‬4 min walk
  • ‪奈辺久 - ‬4 min walk

About this property

New Akan Hotel

Lakefront hotel with a sauna and a 24-hour front desk
Guests of New Akan Hotel enjoy a sauna, free WiFi in public areas, and a meeting room. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Other amenities at this hot springs hotel include an arcade/game room, laundry facilities, and a vending machine.
Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and bathrobes. Other amenities include refrigerators, coffee makers, and safes.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

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THE FOREST AKAN TSURUGA RESORT
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  • Parking included
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 261 reviews
$157 nightly
The price is $177
Jan 12 - Jan 13, 2026
THE FOREST AKAN TSURUGA RESORT

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 8:30 AM for a fee
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Felice

Things to do

  • Arcade/game room
  • Hot springs
  • Sauna

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Garden
  • On a lake

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Banquet hall
  • Built in 1965
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM—-8:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Akan Hotel
New Akan
New Akan Hotel
New Akan Hotel Kushiro, Japan - Hokkaido
New Akan Hotel Kushiro
New Akan Kushiro
New Akan Hotel Hotel
New Akan Hotel Kushiro
New Akan Hotel Hotel Kushiro

Frequently asked questions

Is a free cancellation option available at New Akan Hotel?

New Akan Hotel offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to see near New Akan Hotel?

This hotel in Kushiro is within a 10-minute walk of Lake Akan, Ainu Kotan, and Akanko Ainu Theater Ikoro. You'll also find Taroko Lake Jiroko Lake and Akankohan Eco Museum Center within a short drive.

Will I be able to park at New Akan Hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa available at New Akan Hotel?

Spa services at the hotel include massages.

Does New Akan Hotel feature a casino on the premises?

No, New Akan Hotel doesn't have a casino.

Is there an indoor pool at New Akan Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at New Akan Hotel?

Amenities that appeal to couples at this lakeside hotel include bathrobes and slippers in each guestroom with some featuring lake views.

Does New Akan Hotel have a hot tub?

No, but this hotel does have on-site hot springs.

Does New Akan Hotel have a restaurant with a breakfast menu?

Yes, New Akan Hotel serves buffet breakfast for a surcharge each morning at Felice.

Does New Akan Hotel allow pets to stay free of charge?

No, pets aren't allowed at New Akan Hotel though service animals are welcome.

Are there connecting rooms at New Akan Hotel?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to New Akan Hotel?

The closest major airport to New Akan Hotel is Kushiro Airport (KUH), which is about 27.3 mi away.

Are there rooms with balconies at New Akan Hotel?

No, there aren't any guestrooms with balconies at New Akan Hotel.

New Akan Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 69 out of 225 reviews
Rating 8 - Good. 90 out of 225 reviews
Rating 6 - Okay. 43 out of 225 reviews
Rating 4 - Poor. 16 out of 225 reviews
Rating 2 - Terrible. 7 out of 225 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Traveled with family
Disliked: Amenities, property conditions & facilities
It should be renamed the Old Akan Hotel, as the rooms are probably 1960s in style and amenity. It was definitely overpriced, given the small bathroom and bedroom. The bathroom was so small, there was not even space to put bottles of shampoo and body soap. These were provided in sachets. The hotel seems to have had a facelift on the outside and in the lobby and restaurant areas, but the rooms were ordinary. Not worth the money charged.
Stayed 2 nights in Sep 2025

8/10 Good

Melvin

Liked: Cleanliness, staff & service, amenities
Nice view of the lake, both from the room and the onsen In-room bathroom was dated though Good selection of food for both dinner and breakfast
Stayed 1 night in Sep 2025

6/10 Okay

Chulue

Stayed 4 nights in Sep 2025

6/10 Okay

Neil

The property is a mixed bag the food and staff were excellent. However the room was was in very poor condition and badly overdue for refurbishment. For the amount of money charged the rooms will be a definite disappointment.
Stayed 1 night in Aug 2025

10/10 Excellent

Takami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like hot spring big bath.
Stayed 2 nights in Jul 2025

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Overrated For Price

The front desk was a little standoff ish. I arrived at 9pm and you would have thought the world was ending. Just a massive hotel with a lot of people. The onsen was super crowded and lots of the surrounding restaurants close earlier than mentioned. A bit pricey for the style of room, but very limited availability in the area.
Stayed 1 night in Jun 2025

10/10 Excellent

Ong

Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The best thing about the hotel was the rooftop pool! The buffet for bfast and dinner was very nice. Unfortunately the rims, while clean, were very dated.
Stayed 2 nights in Jul 2025

4/10 Poor

Fatima

Traveled with partner
Disliked: Amenities, property conditions & facilities
The staff was friendly, but the room and the dinner buffet was not up to standard! The hotel itself it's really old it needs a makeover all around. Luckily it was for one night only.....
Stayed 1 night in Jun 2025

10/10 Excellent

Ming, Anaheim

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in a great location. We were able to walk to the ferry port. It is walking distance to the bus station. The dinner buffet was excellent. There were many varieties of food. Our room was clean and faced Lake Akan. A great place to stay!
Stayed 2 nights in May 2025

8/10 Good

Tay Kay

Traveled with family
Liked: Property conditions & facilities
A very wide spread and luxurious buffet dinner. Take the half board
Stayed 2 nights in Jun 2025

10/10 Excellent

Jinny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful dinner and breakfast!
Stayed 1 night in Dec 2024

8/10 Good

Jean-Marc

Stayed 1 night in Feb 2022

6/10 Okay

SHIRO

Liked: Staff & service, room comfort

Food is good, the roof top bath is terrible.

Everything is good except the roof top bath… that was really disappointing. You should not be deceived by the picture….
Stayed 1 night in Aug 2021

10/10 Excellent

Ranson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On Lake View

Some rooms are a bit dated and wifi was weak. Small bathroom given size of room but beautiful views, nice service and great breakfast and dinner buffet (plenty of choices).
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Beautiful views, but antiquated facilities

The hotel is conveniently located on the site of Lake Akan, and our room had a stunning view of the lake. However, overall the room was very old-fashioned - we wondered if it had been renovated since the hotel opened - and it has the tiniest bathroom I have ever seen in Japan. It is so tiny that is difficult to use the toilets comfortably, and some visitors may have problems entering the bathroom. The hotel "upgraded" the toilets by adding a Washlet seat system, but the seat is too big for the old-fashioned toilet bowl and makes the space seem even smaller. Be careful when using the bathtub, as the bathroom floor flooded easily. The dinner and breakfast buffets offered a wide variety of good food with a nice view of the lake. It is a pity, however, that the breakfast buffet only offers margarine, especially since Hokkaido is a great producer of butter.
Stayed 1 night in Aug 2021

8/10 Good

wimolmas

Liked: Staff & service, property conditions & facilities, room comfort
Good service.
Stayed 1 night in Feb 2020

6/10 Okay

KAH CHUAN

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

LIAN HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good relaxing stay with a nice lakeside views

Check-in was fast, efficient and courteously done; staff friendly. Room size is big, bed & toilet clean; the shower curtains however, ave a 'smelly' odour and they were one or two hooks missing and felt 'mouldy'. The decor needs an upgrade overall from the room, lobby to the common areas. Book with a good view of the lake (Lake Akan) and Mt. Oakan. Quite central located in this resort area, and if you drive, easy access to the other lakes like Kussharo and Musho as well as other nice observation points for wonderful views of the lakes and surrounding area. The breakfast and dinner restaurant area is huge and can be busy during peak hours. There is a wide selection of western and local food; they are replenished regularly. The onsen is worth a visit and open almost 24 hours.
Stayed 1 night in Jul 2019

8/10 Good

Jasmine, SINGAPORE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast & dinner were good with lots of variety. The outdoor onsen has excellent view of lake akan. Smelt fishing at lake Akan was excellent and reasonably price compare to other places. Firework was better here compared to other places in Hokkaido. Hot beverages and simple snacks were served during check in. Pillows very hard.
Stayed 1 night in Mar 2019

8/10 Good

Say Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great rooftop spa!

love the rooftop spa. Great for relax.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a run down condition, wallpaper falling off, bathroom inside the room had stains everywhere including on the sink and basin. Towel had stains. Dinner and breakfast included was buffet style and overall the quality and taste was below average. It seemed like the restaurant could not cope with the influx of customers and food was mostly empty. Felt like it was a war zone. Customers kept having to tell staff that food were empty. No table service, used plates piled as there were insufficient staff to take away used plates. Also we stayed for 2 nights and the buffet food was exactly the same for breakfast and dinner. On the other hand, the lake view in the Japanese tatami room was excellent, best view for the Snow Festival fireworks. Rooftop pool is nice, women's onsen is spacious and has a sauna. Hotel has a minivan driver service to drive you to the car park
Stayed 2 nights in Feb 2019

2/10 Terrible

AS&family, Singapore

Disliked: Property conditions & facilities, room comfort
Not impress by the hotel 70’s decor. Overall badly needed a facelift on its facility, decor and room. Our room is on second floor near the restaurant. The room is full of tapayaki smell when night service ended. Not impressed by hotel buffet, too crowded with many tour groups. Don’t both to go Onsen.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

自助餐種類多

好多旅行團, 晚餐時段非常多人, 但食物種類夠多, 甜品豐富, 天台SPA有提供衣服換上, 可以男女共浴
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Pleasant Stay

Nice environment. Room needed some renovation. However, the spread at buffet dinner and breakfast was great and good Japanese standard.
Stayed 1 night in Sep 2018

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