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The Robertsons by Urban Suites

Property class: 3.5

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Photo gallery for The Robertsons by Urban Suites

A modern lobby with large columns, seating areas, and a water feature.
A spacious indoor area with a central water feature, modern lighting, and large columns.
A modern dining area with a large window, a flat-screen TV, a vase with flowers, and a candle on the table.
A cafe with glass walls, wooden tables, and chairs.
A modern living room with a large window, a dining area, and a view of a tower.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Washer
  • Dryer
  • Parking included
  • Free WiFi

Explore the area

View in a map
Jalan Robertson, Bukit Bintang, Kuala Lumpur, 50150
  • Place, Jalan Alor
    ‪5 min walk‬
  • Place, Petaling Street Market
    ‪9 min walk‬
  • Place, Central Market
    ‪12 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪56 min drive‬

Room options

View all photos for 2 Bed Room Suite

A modern hotel room with a large bed, a desk, and a chair.

2 Bed Room Suite

  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for 1 Bed Room Suite

A modern hotel room with a large bed, a desk, and a chair.

1 Bed Room Suite

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for One-Bedroom Suite

Laptop workspace, blackout drapes, iron/ironing board, WiFi (free)

One-Bedroom Suite

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Two-Bedroom Suite

A modern hotel room with a large bed, a bedside table with a vase, and a window with curtains.

Two-Bedroom Suite

  • Sleeps 6
  • 1 Double Bed, 2 Twin Futons and 2 Twin Beds
  • Free WiFi

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About the neighborhood

Kuala Lumpur

Located in Bukit Bintang, The Robertsons by Urban Suites is a leisurely stroll from popular sights such as Jalan Alor and Petaling Street Market. This 5-room, 3.5-star apartment building has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.
View more Apartments in Kuala LumpurOpens in a new window

What's nearby

  • Jalan Alor - 5 min walk - 0.3 miles
  • Changkat Bukit Bintang - 7 min walk - 0.4 miles
  • Berjaya Times Square - 8 min walk - 0.5 miles
  • Petaling Street Market - 9 min walk - 0.5 miles
  • Central Market - 12 min walk - 0.7 miles

Getting around

  • Imbi Station - 12 min walk
  • Kuala Lumpur Masjid Jamek Station - 14 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive

Restaurants

  • ‪Park Lounge - ‬20 min walk
  • ‪Chef Kecik Boulangerie @ Tuah 1895 Bukit Bintang - ‬15 min walk
  • ‪VCR - ‬5 min walk
  • ‪Just Fruits Neighbourhood Market - ‬1 min walk
  • ‪Indian Empire - ‬8 min walk

About this property

The Robertsons by Urban Suites

The Robertsons by Urban Suites features an indoor pool, an outdoor pool, and a children's pool. There's free parking if you drive. Staff members can answer questions about accommodations, and also provide luggage storage. Additional amenities include a gym, express check-in, and laundry facilities.
Each apartment is air-conditioned and features a kitchenette and space to spread out with a dining area. An LCD TV comes with digital channels, and guests can stay connected with free WiFi. Other standard amenities include a washer/dryer and an ironing board.
An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a fitness center.

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Property amenities

Pool/Spa

  • Fenced pool
  • Indoor pool
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Kitchenette

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • LCD TV with digital channels

Laundry

  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Iron/ironing board
  • Luggage storage

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 43 floors
  • 5 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • This property doesn't allow pets

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 16
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts cash.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.

Property is also known as

Robertsons Urban Suites Apartment Kuala Lumpur
Robertsons Urban Suites Apartment
Robertsons Urban Suites Kuala Lumpur
Robertsons Urban Suites
Apartment The Robertsons by Urban Suites Kuala Lumpur
Kuala Lumpur The Robertsons by Urban Suites Apartment
Apartment The Robertsons by Urban Suites
The Robertsons by Urban Suites Kuala Lumpur
Robertsons Urban Suites
The Robertsons by Urban Suites Apartment
The Robertsons by Urban Suites Kuala Lumpur
The Robertsons by Urban Suites Apartment Kuala Lumpur

Frequently asked questions

Is free cancellation available at The Robertsons by Urban Suites?

The Robertsons by Urban Suites provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at The Robertsons by Urban Suites?

As of Aug 25, 2026, prices found for a 1-night stay for 2 adults at The Robertsons by Urban Suites on Sep 6, 2026 start from $50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to The Robertsons by Urban Suites?

This apartment is situated in Bukit Bintang within a short 6-minute walk of Jalan Alor and also 10 minutes on foot from Petaling Street Market. You'll also find Berjaya Times Square and Pavilion Kuala Lumpur less than a mile away.

Will I be able to park at The Robertsons by Urban Suites?

Yes, secured self parking is offered for free at the apartment. Though parking is available on request, wheelchair-accessible parking is also available.

Does The Robertsons by Urban Suites have a casino at the property?

No, The Robertsons by Urban Suites doesn't have a casino.

Is there an indoor pool at The Robertsons by Urban Suites?

Yes, this apartment has an indoor pool along with an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

Is The Robertsons by Urban Suites a good place to stay for couples?

Couples staying at this apartment will appreciate amenities like a kitchenette as well as an outdoor pool and a gym.

Are there hot tubs at The Robertsons by Urban Suites?

No, this apartment doesn't have a spa tub.

Does The Robertsons by Urban Suites feature a restaurant that includes a breakfast menu?

No, The Robertsons by Urban Suites doesn't have a restaurant that serves breakfast.

Does The Robertsons by Urban Suites allow pets to stay for free?

No, pets aren't allowed at The Robertsons by Urban Suites.

Are there connecting rooms at The Robertsons by Urban Suites?

No, there aren't connecting guestrooms at this apartment.

How far is the airport from The Robertsons by Urban Suites?

The closest major airport to The Robertsons by Urban Suites is Subang (SZB-Sultan Abdul Aziz Shah), which is 15.5 mi away (34 minutes by car). Another top airport is Kuala Lumpur International Airport (KUL), which is around 26.9 mi away.

Can I book a room with a balcony at The Robertsons by Urban Suites?

No, there aren't any apartments at The Robertsons by Urban Suites that offer a balcony.

The Robertsons by Urban Suites Reviews

Reviews

6.8
Rating 10 - Excellent. 6 out of 13 reviews
Rating 8 - Good. 1 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 1 out of 13 reviews
Rating 2 - Terrible. 4 out of 13 reviews

7.0/10

Cleanliness

6.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Joseph Roy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place to stay. Walking distance to major shopping and dining areas
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Yuriy

Liked: Cleanliness, amenities, property conditions & facilities
Nice and cozy.
Stayed 8 nights in Jun 2025
Verified review

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, communication
When we arrived we found that there is no office on-site and no way to communicate with anyone. They expected clients to reach out 48 hrs prior to let them know where to drop keys. Many customers left waiting in building outside trying to figure out how to contact and get to rooms. Upon reaching them finally on whatsapp as waited hours for reply they stopped communicating when found I got another room for first night since tired and was not going to wait around for them to get to us and many other customers. Again, not one person to help us and other renters in building and offices said this is every day for this company not to communicate and they get 10-20 people daily trying to check-in with them to only have to redirect them to company. This is my first and only bad review ever for a company. Ended up staying somewhere else when they stopped communicating next day as had no recourse.
Stayed 7 nights in Sep 2025
Verified review

2/10 Terrible

Robert

Disliked: Communication
The property looked nice when arrived. Sadly we were not able to check in to the property after a long trip and no instructions were provided. They have no office or staff onsite and after inquiring we found you must call them prior to coming, 24 hrs, and they will have something setup for you. After trying to get ahold of for 2 hours and having to find contact information which was not easy we finally got response next day saying waiting for us to check-in. I told them we had booked another place for night due to what I wrote previous. After that on both text and whatsapp the line went dead with no follow-up or any next steps. We also seen several other parties with same issues and standing around and finally some Chinese folks provided number they found and everyone was not happy. The fact they stopped talking next day after getting back to me, even after I followed up, shows they are not that great. The rooms might be good but who knows as trying to get checked in was no existent and no staff at all onsite. Chalk it up to lesson learned booking a condo and according to other locals this is very common for the company that runs this. I am sure they did not want to give money back and why they went silent. Given the fact they finally checked in next day mid afternoon is a joke in itself. I still have the conversations screenshot of somebody ever wants to see from Travelocity or Expedia, etc..
Stayed 7 nights in Sep 2025
Verified review

2/10 Terrible

Houshu

Disliked: Cleanliness, communication
予約がされていなく 大変迷惑しました
Stayed 20 nights in Oct 2022
Verified review

10/10 Excellent

Ayako

Liked: Cleanliness, amenities, property conditions & facilities, communication
コンドミニアムのお部屋なのでホテルより広くゆったり過ごせました。リビングルームに寝室が2つ、バスルームも2つあり快適でした。 コンドミニアムにあるジムやプールも使えるし、一階ゲートすぐ横にセブンイレブンもあり便利です。 ロケーションは、パビリオンモールやLOT10、ららポートへも歩ける距離でした。 ホテルステイも含め、今回の宿泊先をどこにしようかかなり迷って最終的にここに決めましたが、ここにして良かったと思いました。
Stayed 5 nights in Jul 2022
Verified review

6/10 Okay

Shi

Liked: Communication
Excellent location! The cleaning crew can do better. There was an ant infestation and multiple other bugs. NO HOT WATER FOR SHOWER, I don’t understand why - our property manager, as nice as he was, didn’t give a solution or explanation.
Stayed 2 nights in Jun 2022
Verified review

4/10 Poor

Samia

Disliked: Staff & service, room comfort

Je déconseille fortement

Je déconseille fortement de séjourner dans cette hôtel déjà c'est une location faite par un particulier, de + quand nous sommes arrivés dans la chambre j'ai été totalement déçu, la déco est basique, le canapé est cassé et taché, le propriétaire n'a même pas nettoyé le canapé il a simplement caché les tâches du canapé en le recouvrant avec des plaids , les lits ne sont pas du tout confortable, un des deux lits était abîmé , on sentait les ressorts dans les côtes, la climatisation sentait le moisi ! On l'a signalé au propriétaire en lui disant que j'avais des allergies et que la climatisation avait un souci et que cela me gênait pour respirer , nous lui avons demandé de nous trouver une solution , et il n'a pas pris la peine de répondre à mes messages ! Alors que dès notre arrivée on a échangé les numéros de téléphone, et il nous a dit "si vous avez besoin de quoi que se soit , appelez moi" et bien ce n'est pas vrai du tout ! Il n'a pas répondu à notre réclamation mais par contre il a osé nous demander quelques jours après de lui donner les matelas que nous avions en trop dans l'appartement pour satisfaire d'autres clients alors que moi j'étais malade à cause de sa climatisation . A ce prix là vous trouverez un plus belle hôtel avec un meilleur service client sur Kuala Lumpur il y a tellement de choix. Cela fait la deuxième fois que nous allons sur KL et si je dois y retourner je ne retournerai jamais dans cette hôtel ça a été la pire expérience de notre voyage.
Stayed 5 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
ホテルではなくマンションの一室をオーナーが貸し出してるようです。 それを知らず、、、駐車場の入り口のガードマンに止められ、パスポートなどを見せると、一階にある会社に連れていかれました。そこではうちでは予約入ってないと言われ、、、予約ページのスクショが日本語版だったのでそこでWi-Fiを繋いでもらい英語版を見せ、会社の方に電話をして貰いました。英語が話せないので泣きそうになりました。10分ほどでオーナーがやって来て部屋の案内をしてくれました。部屋1LDKのマンション！かなり広か贅沢な作り。部屋の掃除は入りませんが、洗濯乾燥機もありますので、毎日タオルを洗濯して使いました。キッチン、フライパン、皿など生活用品は全て揃ってます。マンションの下にはセブンイレブンやレストラン、スーパーがあり、便利です。プールは50メートル弱あり、最高です。また泊まりたいです。プラザラヤット駅までは5分弱。駅の入り口がわかりにくいです。目の前が大きなホテルの廃墟？みたいな感じ、駅までの道に浮浪者が沢山いました。他の駅はすごく綺麗な中、薄暗くて少し怖い雰囲気です。
Stayed 4 nights in Nov 2019
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Apr 2025
Verified review

2/10 Terrible

Angini

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Loke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019