Shangri-La Kuala Lumpur

5.0 star property
Family-friendly hotel with a full-service spa and a health club
VIP Access

Choose dates to view prices

Photo gallery for Shangri-La Kuala Lumpur

City view
Premium bedding, minibar, in-room safe, desk
Front of property
Premium bedding, minibar, in-room safe, desk
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Suria KLCC Shopping Centre
    ‪10 min walk‬
  • Petronas Twin Towers
    ‪10 min walk‬
  • KLCC Park
    ‪12 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪51 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Executive Room, 1 King Bed (Business)

  • City view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Premier Room, 2 Twin Beds (Selection)

  • City view
  • 861 sq ft
  • Sleeps 3
  • 2 Twin Beds

Executive Room, 2 Twin Beds

  • City view
  • 420 sq ft
  • Sleeps 3
  • 2 Twin Beds

Family Room, 1 King Bed (Premier)

  • City view
  • 861 sq ft
  • Sleeps 4
  • 1 King Bed

Horizon Club, Executive Room, 2 Twin Beds

  • City view
  • 420 sq ft
  • Sleeps 3
  • 2 Twin Beds

Horizon Club, Executive Room, 1 King Bed

  • City view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed (Selection)

  • City view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

  • City view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Room, 1 King Bed

  • City view
  • 419 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Kuala Lumpur

Located in Golden Triangle, Shangri-La Kuala Lumpur is a leisurely stroll from popular sights such as Suria KLCC Shopping Centre and Petronas Twin Towers. This hotel has 662 rooms and welcomes guests with conveniences like a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Kuala Lumpur Tower - 5 min walk - 0.3 miles
  • Suria KLCC Shopping Centre - 10 min walk - 0.6 miles
  • Petronas Twin Towers - 10 min walk - 0.6 miles
  • KLCC Park - 12 min walk - 0.7 miles
  • Pavilion Kuala Lumpur - 14 min walk - 0.8 miles

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Xin Cuisine - ‬6 min walk
  • ‪Arthur's Bar & Grill - ‬1 min walk
  • ‪Melting Pot Cafe - ‬5 min walk
  • ‪Lemon Garden Cafe - ‬1 min walk
  • ‪Lemon Garden 2 Go - ‬5 min walk

About this property

Shangri-La Kuala Lumpur

Family-friendly hotel with a full-service spa and a health club
At Shangri-La Kuala Lumpur, guests enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Sitting areas, minibars, and coffee makers are other standard amenities.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Languages

Chinese (Mandarin), English, Hindi, Malay

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 98 for adults and MYR 98 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Computer station
  • Conference center (84,573 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (45 inch wide door)
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 28 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for MYR 174.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MYR 400 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals, you can take advantage of the train station pick-up service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Is free cancellation available at Shangri-La Kuala Lumpur?

Shangri-La Kuala Lumpur provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

What's there to see near Shangri-La Kuala Lumpur?

This hotel is situated in Golden Triangle within a short 12-minute walk of Suria KLCC Shopping Centre and also 14 minutes on foot from Pavilion Kuala Lumpur. You'll also find KLCC Park and Kuala Lumpur Tower less than a mile away.

Will I be able to park at Shangri-La Kuala Lumpur?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Shangri-La Kuala Lumpur?

There is a full-service spa available for guests to enjoy and services include body wraps, hydrotherapy, massages, and mani/pedis.

Does Shangri-La Kuala Lumpur include a casino at the property?

No, Shangri-La Kuala Lumpur doesn't have a casino.

Will I find an indoor pool at Shangri-La Kuala Lumpur?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at Shangri-La Kuala Lumpur?

There are many amenities for couples at this hotel, including an outdoor pool and a poolside bar plus some guestrooms feature in-room massages.

Are there hot tubs at Shangri-La Kuala Lumpur?

Yes, this hotel has a spa tub.

Does Shangri-La Kuala Lumpur feature a restaurant that includes a breakfast menu?

Yes, Shangri-La Kuala Lumpur serves buffet breakfast each morning for a surcharge from its restaurant.

Will Shangri-La Kuala Lumpur allow pets to stay for free?

No, pets and service animals aren't allowed at Shangri-La Kuala Lumpur.

Are there connecting rooms at Shangri-La Kuala Lumpur?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Shangri-La Kuala Lumpur?

The closest major airport to Shangri-La Kuala Lumpur is Subang (SZB-Sultan Abdul Aziz Shah), which is 15.8 mi away (28 minutes by car). Another top airport is Kuala Lumpur International Airport (KUL), which is around 27.6 mi away.

Can I book a room with a balcony at Shangri-La Kuala Lumpur?

No, there aren't any guestrooms with balconies at Shangri-La Kuala Lumpur.

Does Shangri-La Kuala Lumpur host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Shangri-La Kuala Lumpur.

Shangri-La Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 722 out of 1000 reviews
Rating 8 - Good. 193 out of 1000 reviews
Rating 6 - Okay. 53 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Tenney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent shuttle services to 4 major shopping centers.
Stayed 2 nights in Feb 2025

8/10 Good

THIRUNIRAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Ali

Liked: Staff & service, property conditions & facilities
Amazing
Stayed 3 nights in Feb 2025

10/10 Excellent

Wai Ping

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk - Shermin was super friendly and she noticed and called out on my partner’s birthday and sent a cake to our room. This came as a lovely surprise to both of us. We enjoyed the dinner at Arthur’s and scrumptious breakfast buffet at Lemon Garden!
Stayed 1 night in Feb 2025

10/10 Excellent

Maddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing service, great facilities, pool dated.

It takes a lot for me to give 5* but the Shangri-la KL really deserves it for the price. The lobby is a sight in itself, the service is attentive and charming, the room was very comfortable with a lovely view of the city. It was the only hotel during my trip where I was able to adjust the a/c above "arctic blizzard". It's very conveniently located for the monorail and for the Petronas and KL towers. The one thing where there is scope for improvement is the pool, which was very dated and out of keeping with the rest of the hotel. But still, there were plenty of sunbeds (some in full shade) and a poolside bar. If I come back to KL, I will look for a room here first. Can't give higher praise than that.
City view from the 19th floor
Pool (in the rain)
Night time view.
Celebrating the lunar new year.
Stayed 4 nights in Jan 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

kayvan, morgan hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't received the room upgrade, instead they gave me free breakfast buffet and lounge access. Helpful and friendly staffs. This hotel is within walking distance of Petronas towers and 2 very nice shopping centers. This hotel is a true 5 start hotel.
Stayed 13 nights in Jan 2025

10/10 Excellent

Priyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and attention to details
Stayed 4 nights in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel offering great food and accommodation with friendly and helpful staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Alfred

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 6 nights in Jan 2025

10/10 Excellent

Galal

Stayed 8 nights in Jan 2025

10/10 Excellent

HEMENDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Lovely staff
Stayed 7 nights in Jan 2025

10/10 Excellent

Rosemary, edinburgh

Liked: Cleanliness, amenities
Lovely people as alway
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria Katherine, Paget

Stayed 1 night in Dec 2024

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mohamad

Stayed 1 night in Jan 2025

10/10 Excellent

Shirley, Sunshine north

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very pleasant and staff were very friendly and helpful towards our needs. Had an amazing New Year’s Eve countdown party where kids were catered for which makes our stay more enjoyable.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mr Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st Class and an amazing hotel
Stayed 4 nights in Dec 2024

10/10 Excellent

Mr

Stayed 2 nights in Dec 2024

10/10 Excellent

Orlando, CHULA VISTA

Stayed 2 nights in Nov 2024

6/10 Okay

Jason

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Ravi kanth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service. Great for families with kids. One of the best hotel operations i have experienced. They book cars for yiur rides, have every information you need, help claim baggages from airport if they are delayed, money exchange .what not.
Stayed 3 nights in Dec 2024

10/10 Excellent

Zamberi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024