2/10 Terrible
Orathip
Traveled with partner
Sep 2, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel Review: Disappointing Experience, Not Up to 4-Star Standards
I recently stayed at this hotel, expecting a 4-star experience as advertised, but unfortunately, it fell far short of that expectation. The location is indeed great, but the building is very run down, which was evident from the moment I arrived.
One of the biggest issues was the lack of air conditioning in the room, which made my stay during a hot summer week almost unbearable. With temperatures reaching 90 degrees, the room was stifling and uncomfortable. The front desk did offer me a fan, but it did little to alleviate the humidity and heat in the room, making it a very unpleasant experience.
Additionally, the room lacked basic amenities you would expect from a 4-star hotel. There was no coffee, no bathroom amenities, and overall, the room felt outdated and poorly maintained. The towels were old and worn out, further contributing to the impression that this hotel is not being kept up to standard.
The most frustrating part of my stay was the issue with the tourist tax. When I booked through Orbitz, I was informed that the tourist tax would be $16, payable at the hotel. However, upon checkout, the hotel charged me 21 euros instead. Despite showing my receipt, the staff refused to rectify the charge, which left a very sour taste in my mouth.
Breakfast was just okay, but it certainly didn’t make up for the outdated facilities and the overall poor condition of the hotel. It seemed to cater more to local gues
Orathip
Stayed 3 nights in Aug 2024