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Kigali Serena Hotel

5.0 star property

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Photo gallery for Kigali Serena Hotel

Outdoor pool
Breakfast, lunch and dinner served
Front of property
Reception
Buffet

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
KN 3 Avenue, Kigali, Rwanda, Kigali, 250
  • Place, Union Trade Center
    ‪17 min walk‬
  • Place, Ntarama Church
    ‪18 min walk‬
  • Place, Club Rafiki
    ‪3 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • Sleeps 2

Prime Rooms

  • Sleeps 2

View all photos for Junior Queen Suite

Minibar, in-room safe, desk, laptop workspace

Junior Queen Suite

  • Sleeps 2

Executive Suite

  • Sleeps 2

View all photos for Standard King Room

Minibar, in-room safe, desk, laptop workspace

Standard King Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, laptop workspace

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Room

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, laptop workspace

Superior Room

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • City view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen Room

Minibar, in-room safe, desk, laptop workspace

Standard Queen Room

  • Sleeps 2

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City view from property

ONOMO Hotel Kigali

Kigali
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.0 out of 10, Very Good, 101 reviews
$80 nightly
The price is $97
Apr 3 - Apr 4
Total with taxes and fees
ONOMO Hotel Kigali

About the neighborhood

Kigali

Kigali Serena Hotel places you within a mile (2 km) of Union Trade Center and Ntarama Church. This 5-star hotel has 148 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Located centrally in Kigali, it's connected to the convention center and also close to Kandt House Museum of Natural History and Club Rafiki.

What's nearby

  • Union Trade Center - 17 min walk - 0.9 miles
  • Ntarama Church - 18 min walk - 1.0 mile
  • Kandt House Museum of Natural History - 2 min drive - 1.0 mile
  • Club Rafiki - 3 min drive - 1.4 miles
  • Kigali Convention Centre - 7 min drive - 3.1 miles

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive

Restaurants

  • ‪Hotel des Milles Collines - ‬16 min walk
  • ‪Question Coffee - ‬20 min walk
  • ‪Kigali Pan-African Kitchen - ‬12 min walk
  • ‪Preet Fast Food - ‬15 min walk
  • ‪The Bistro - ‬18 min walk

About this property

Kigali Serena Hotel

Kigali Serena Hotel features an outdoor pool, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for RWF 35 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
Guests can expect free WiFi and 42-inch TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Other standard amenities include minibars, electric kettles, and safes. Housekeeping is not available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Similar properties

Exterior
Radisson Blu Hotel & Convention Centre, Kigali
  • Pool
  • Spa
  • Kids pool
  • Parking included
9.0 out of 10, Wonderful, 209 reviews
$142 nightly
The price is $171
Apr 1 - Apr 2
Total with taxes and fees
Radisson Blu Hotel & Convention Centre, Kigali

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Milima Restaurant
  • The Sokoni Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in room
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 4 buildings
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for RWF 150.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: RWF 35 per person (one-way)
  • Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: RWF 150.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number A505/06

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Frequently asked questions

Is free cancellation available at Kigali Serena Hotel?

Kigali Serena Hotel offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Kigali Serena Hotel?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at Kigali Serena Hotel on Apr 3, 2026 start from $179, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Kigali Serena Hotel?

This hotel is located in Kigali within a short 19-minute walk of Union Trade Center. You'll also find Nyamirambo Stadium and Kigali Heights within a short drive.

Will I be able to park at Kigali Serena Hotel?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Kigali Serena Hotel?

Spa services at the hotel include deep-tissue massages, Swedish massages, aromatherapy, and reflexology.

Are there luxury amenities available at Kigali Serena Hotel?

Yes, guests can indulge in luxuries such as an outdoor pool, a restaurant, and a poolside bar at this hotel.

Does Kigali Serena Hotel feature a casino?

No, Kigali Serena Hotel doesn't have a casino.

Will I find an indoor pool at Kigali Serena Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Kigali Serena Hotel a good place to stay for couples?

There are many amenities for couples at this hotel, including a restaurant and an outdoor pool plus some guestrooms feature a private pool.

Does Kigali Serena Hotel have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Kigali Serena Hotel feature a restaurant that includes a breakfast menu?

Yes, Kigali Serena Hotel serves breakfast for a surcharge at The Milima Restaurant.

Will Kigali Serena Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Kigali Serena Hotel.

Does Kigali Serena Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Kigali Serena Hotel?

The closest major airport to Kigali Serena Hotel is Kigali (KGL-Kigali Intl.), which is 7.5 mi away (27 minutes by car).

Can I book a room with a balcony at Kigali Serena Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city and courtyard views.

Does Kigali Serena Hotel offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Kigali Serena Hotel.

Kigali Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 120 out of 175 reviews
Rating 8 - Good. 35 out of 175 reviews
Rating 6 - Okay. 10 out of 175 reviews
Rating 4 - Poor. 10 out of 175 reviews
Rating 2 - Terrible. 0 out of 175 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

David Bikhado

Stayed 1 night in Dec 2025

10/10 Excellent

Sosan

8/10 Good

Peder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
Stayed 8 nights in Dec 2025

10/10 Excellent

Ntunga

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Dec 2025

10/10 Excellent

Sosan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works
Stayed 2 nights in Dec 2025

8/10 Good

Al Karim, West Vancouver

Stayed 1 night in Dec 2025

10/10 Excellent

Ntunga

Stayed 1 night in Dec 2025

8/10 Good

Afonso Mario

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Please heat the pool
Stayed 1 night in Dec 2025

8/10 Good

Oscar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were courteous and the room was very clean.
Stayed 3 nights in Dec 2025

6/10 Okay

Adam

Stayed 1 night in Nov 2025

8/10 Good

Torsten

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2025

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with lovely views
Stayed 1 night in Nov 2025

10/10 Excellent

Omar, Beirut

Liked: Cleanliness, amenities
10/10
Stayed 7 nights in Oct 2025

10/10 Excellent

Margaret

Stayed 5 nights in Oct 2025

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
good
Stayed 1 night in Oct 2025

10/10 Excellent

Dano

Stayed 5 nights in Oct 2025

8/10 Good

Domenico

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No time for that
Stayed 1 night in Oct 2025

10/10 Excellent

Gerard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all respects all the staff are lovely well done
Stayed 4 nights in Oct 2025

10/10 Excellent

Si Yeun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

4/10 Poor

Jason

Stayed 1 night in Oct 2025

10/10 Excellent

Clotilde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Stayed 1 night in Sep 2025

8/10 Good

Nadine, Magnolia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 8 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Gym
Stayed 2 nights in Sep 2025

8/10 Good

Linda

Stayed 4 nights in Aug 2025

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