6/10 Aceptable
Michelle
Viaje familiar
20 abr. 2025
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Lovely Hotel, not the best service
The hotel is in a nice location and the rooms are comfortable (although noise does carry through the walls easily).
I received an email that I wouldnt be able to use the pool unsupervised as I was alone with my young daughter which was a disappointment.
There was never any staff present except for in the pub next door which was a little difficult to navigate to in the rain down a set of very slippery stairs with no railing and a babe in arms.
I had pre-paid for breakfast which was 8-9am. I was asked to hand in a form with my preferences for breakfast but as i was back from my dinner in another town quite late, I didnt want to chance carrying my daughter down the wet steps in the dark. There was no area at reception to drop it off and no staff anywhere in the hotel ever to be seen.
I arrived the next morning early for breakfast in the hopes i could order and wait (there were not many guests) and i was made to feel as though this was a lot of trouble despite apologising and assuring them i could wait (and again, i had pre-paid with my stay so a quick check would have told them I would be having breakfast). We didnt receive juice or condiments and i was hesitant to ask after the cold welcome and lack of understanding.
This and the lack of help in regard to opening doors near the car park to bring in luggage (which i found out existed when the kind cleaner let me out the back way on check out) really took a lot of the joy out of the stay. Not suitable for little ones.
Michelle
Se hospedó 1 noche en abril de 2025
