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Heritance Tea Factory

Property class: 5 and above

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Photo gallery for Heritance Tea Factory

A large, multi-story hotel with a flat roof, surrounded by lush green hills and a sunset sky.
A spacious restaurant with high ceilings, exposed beams, and a variety of seating arrangements.
A spacious living room with a large window, a wooden coffee table, a beige sofa, and a bookshelf.
A pool table in a room with large windows and a wooden ceiling.
A spacious hotel lobby with wooden flooring, multiple seating areas, and a large window providing natural light.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Kandapola Nuwara Eliya, Kandapola
  • Place, Pedro Tea Factory
    ‪17 min drive‬
  • Place, Lover's Leap Waterfall
    ‪21 min drive‬
  • Place, Lake Gregory
    ‪22 min drive‬

Room options

View all photos for Deluxe Room (Executive Floor)

A hotel room with a large bed, a desk with a lamp, a chair, and a view of greenery through the window.

Deluxe Room (Executive Floor)

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Flowerdew)

A bedroom with a large bed, a view of the outdoors through a window, and a painting on the wall.

Suite (Flowerdew)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

A hotel room with a bed, a chair, a television, and a framed certificate on the wall.

Junior Suite

  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

A hotel room with a wooden bed, a desk with a lamp, a chair, and a framed picture on the wall.

Premium Room, 1 King Bed

  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin Room

A hotel room with a wooden bed, a desk with a lamp, a chair, and a framed picture on the wall.

Premium Twin Room

  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a desk with a chair, and a window with curtains.

Superior Room, 1 King Bed

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

A hotel room with a large bed, a desk, a chair, a nightstand, and a window with curtains.

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Triple Room

A hotel room with two beds, a desk, chairs, a telephone, and a framed picture on the wall.

Superior Triple Room

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

DOUBLE SUPERIOR WITH DOUBLE BED

  • Sleeps 4

DOUBLE DELUXE EXECUTIVE

  • Sleeps 4

View all photos for Executive Floor Deluxe Double

A hotel room with a large bed, a desk with a lamp, a chair, and a view of greenery through the window.

Executive Floor Deluxe Double

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 King Bed

About the neighborhood

Kandapola

Heritance Tea Factory is located 6.1 mi (9.8 km) from Pedro Tea Factory and 6.4 mi (10.4 km) from Pidurutalagala. This 5-star hotel welcomes guests with 50 rooms and conveniences like a full-service spa, free in-room WiFi, and free valet parking.

What's nearby

  • Pedro Tea Factory - 17 min drive - 6.4 miles
  • Lover's Leap Waterfall - 21 min drive - 7.9 miles
  • Assemblies of God Church Nuwara Eliya - 21 min drive - 8.4 miles
  • Lake Gregory - 22 min drive - 8.2 miles
  • Nuwara Eliya Golf Club - 23 min drive - 9.1 miles

Getting around

  • Haputale Railway Station - 76 min drive

Restaurants

  • ‪Cafe Noshers - ‬21 min drive
  • ‪Barista - ‬22 min drive
  • ‪Indian Summer Restaurant - ‬22 min drive
  • ‪Grand Indian Restaurant - ‬22 min drive
  • ‪Remarko Rest - ‬22 min drive

About this property

Heritance Tea Factory

Guests staying at Heritance Tea Factory enjoy a full-service spa, free WiFi in public areas, and a library. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a terrace, laundry facilities, and a garden.
Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Memory foam beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Sitting areas, minibars, and coffee makers are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 22 for adults and USD 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Kenmare restaurant
  • Kenmare Restaurant

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Ecotours
  • Full-service spa
  • Library
  • Mini golf
  • Piano

Family friendly

  • DVD player
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • Elevator
  • Thin carpet in room

More

  • 4 floors
  • Built in 1996
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 15.0 per day

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 22 for adults and USD 11 for children
  • Rollaway bed fee: USD 15.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 2:00 PM—-9:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.
Property Registration Number PB 129

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Heritance Tea
Heritance Tea Factory
Heritance Tea Factory Hotel
Heritance Tea Factory Hotel Nuwara Eliya
Heritance Tea Factory Nuwara Eliya
Tea Factory
Tea Factory Heritance
Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Heritance Tea Factory Hotel
Heritance Tea Factory Kandapola
Heritance Tea Factory Hotel Kandapola

Frequently asked questions

Is a free cancellation option available at Heritance Tea Factory?

Heritance Tea Factory offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Heritance Tea Factory?

As of Oct 6, 2026, prices found for a 1-night stay for 2 adults at Heritance Tea Factory on Oct 15, 2026 start from $251, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Heritance Tea Factory?

This hotel is located in Kandapola, close to Pedro Tea Factory, Pidurutalagala, and Lake Gregory. You'll also find Nuwara Eliya Golf Club and Lover's Leap Waterfall nearby.

Is there a spa at Heritance Tea Factory?

There is a full-service spa available for guests to enjoy and services include massages.

Does Heritance Tea Factory feature a casino on the premises?

No, Heritance Tea Factory doesn't have a casino.

Is there an indoor pool at Heritance Tea Factory?

No, there is no indoor pool at this hotel.

Does Heritance Tea Factory have a restaurant that serves breakfast?

Yes, Heritance Tea Factory serves buffet breakfast for a surcharge each morning at Kenmare Restaurant.

Does Heritance Tea Factory allow pets to stay free of charge?

No, pets and service animals aren't allowed at Heritance Tea Factory.

Heritance Tea Factory Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 161 out of 261 reviews
Rating 8 - Good. 68 out of 261 reviews
Rating 6 - Okay. 18 out of 261 reviews
Rating 4 - Poor. 9 out of 261 reviews
Rating 2 - Terrible. 5 out of 261 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, amazing history and features. Gardens are spectacular, views are great and small tea factory is a lovely touch. Food could be better (ate dinner and breakfast) but overall a lovely hotel with great heritage.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tea tour and tasting was a must-do experience! Dinner in the train car was amazing! Service was great and food was excellent!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY GOOD HOTEL 100% RECOMENDED
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was incredible hotel
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique stay in a heritage building. Staff amazing.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff were incredibly welcoming, we had a great time. The hotel is located in a remote area, so many
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the tiny working tea factory.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a magical stay at the Heritance Tea Factory. You definitely come here to stay here for a bit as it's not near the main road, but it's so peaceful and bucolic. The sunrise over the tea fields was spectacular, but the highlight for the kids was tea picking and the dinner in the railcar. We stayed in the Flowerdew Suite, which was enormous, but the only slight gripe is that I booked for 2 adults and 2 kids and realistically there was only the one king bed and a sofa, and since the kids wants to sleep together, they decided to sleep on the floor. They actually had no complaints and said it was comfortable so we let it be.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was outstanding, the staff was friendly, extremely polite and made sure everything was to our liking. We splurged in the dinner train experience. It was well worth the extra. The experience will forever be forged in our hearts and memories..if you can afford , take the time or value a different experience go for it ♥️
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an exclusive place , very good for relaxing
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is incomparable. We loved the opportunity to stay in an historic building which has been lovingly restored. We were incredibly well looked after by everyone who works at the hotel and highly recommend this accommodation and the delicious food we ate.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is comfortable but a bit dated. The bath tub needs to be replaced as it was stained and cracked. But the rest of the hotel was lovely with such a beautiful story behind. Food was great and the views and surroundings stunning. Interesting to see how the tea is made and that you use the same branch for black, green and silver tea. However, the car journey from Colombo was horrible with small, windy roads and it was easy to get car sick for 6 hrs drive - one way😱
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tea heaven in unique hotel

A unique experience to stay in a historic tea factory immaculately and sympathetically converted into a luxury hotel. Lovely spa treatments but highlight was tea picking and seeing the historic boutique tea factory onsite. Beautiful secluded position in tea plantations and countryside
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed two nights at the Heritance Tea Factory hotel. As soon as I arrived I was amazed by the scenery, it looks just exactly the same as the photo, surrounded by tea plantations with a great with of the mountains from afar. It is a bit of a drive from the town but it was nice to be in somewhere very peaceful and scenic. They have a lovely welcome ritual and tea. The hotel still has the engines from the factory days and they runs every night for 30 mins. It is full of stories in this hotel. Everyone is so kind, welcoming and helpful. I took the nature walk with Mohan and he is very knowledgeable and has the best photography skills! I also did the Pekoe trail with Mutu, the kindest man who showed me all about the flora and fauna, and taught me some local languages. We had the best laugh! Thank you team!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so helpful and answered any request right away.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must go place when visiting Sri Lanka

Beautiful property with amazing concept of preserving history. We were really impressed with the building and story. We loved the tea picking experience. Would like to suggest to the hotel to create an non profit to help the community near by and have the guests visit and help on the non profit, this way you will be able to attract more people.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and service was fantastic. Beautiful picturesque surroundings. The staff were courteous & went above & beyond to make us feel welcome and special. Special mention to Gawshal the Duty Manager and Nuwan the Restaurent Manager for their excellent service & care. This is a must visit hotel on your visit to Sri Lanka.
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Liked: Staff & service, room comfort
The hotel is good and the surroundings are great but the value for what you pay to stay at Heritance is not reflected in the amenities in the rooms so definitely overpriced!!
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building but personally felt some modernization could be done without compromising the aesthetic qualities for example automate closing of the elevator doors. Also the access path to the property should be widened and resurfaced for safety reasons. Beautiful gardens and friendly helpful staff are redeeming features
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great experience.

A lovely stay at the Heritance Tea Factory. It's a repurposed tea estate factory, with just 50 rooms. Great service, and good a la carte options. Tea here is super, but coffee drinkers will be disappointed.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing, and I was especially fascinated by the old elevator. Both the dinner buffet and breakfast were excellent. Be sure to try the "curd" — a yogurt-like dish made from buffalo milk. There are plenty of activity options (for an additional fee), and I especially enjoyed tea plucking while wearing a saree. The staff were all helpful. The room wasn’t too spacious but was clean and nicely decorated.
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beautiful location and charming old style factory design. Poor amenities - this is not a 5 star hotel. little water pressure, no toiletries, only one power outlet in the room, slow wifi, no pool, Resturant a la cart menu comes with a “40 min cook time” warnings, it’s really cold there, no heaters
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful hotel that captured its history. We had excellent service at the spa, enjoyed dining at the restaurant and it was lovely to walk the grounds. However, I note that while most service was excellent, the supervisors at the front desk treated us very oddly when charging things to the room and then bought the eftpos machine up to our room at 10.30pm (knowing full well we had an early morning start the next day to hike Horton Plains) to get us to pay our hotel bill before check out the next day. It put a damper on our entire stay.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel. Quiet and tranquil location.

Wonderful hotel. Rich history and very well/tastefully kept. Staff are very warm and helpful. The grounds are beautiful; garden, mini tea factory and surrounding tea fields. Dinner and breakfast were delicious (rice and curry is a real feast). Really nice and comfortable room, great view too. While it makes for a scenic location, the only downside is access to hotel. Small, uneven road makes hard for car travel. We intended on going out into town in the evening for dinner but thick fog came in and as it got dark we didn’t think it would be very safe/practical to start driving off again. So we had dinner at the hotel which was also very nice.
Stayed 1 night in Jan 2023
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

Too overpriced for the quality you get!

This hotel is way too overpriced for the standard. Understand that it was a tea factory. But the room seriously needs a revamp. The You can hear every foot steps from the floor above. The floor manager and the door man’s attitude is too rude for a 5 star hotel.
Stayed 1 night in Sep 2018