OUTRIGGER Kona Resort & Spa

4.0 star property
VIP Access

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Photo gallery for OUTRIGGER Kona Resort & Spa

Waterslide
Property video
Golf
2 bars/lounges, poolside bar
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
78-128 Ehukai Street, Kailua-Kona, HI, 96740
  • Place, Haleo Luau
    ‪3 min walk‬
  • Place, Keauhou Bay Beach
    ‪9 min walk‬
  • Place, Kona Country Club
    ‪19 min walk‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪32 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Room, 2 Double Beds, Oceanfront

8.0 out of 10
Very good
(10 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Club Double Room, Oceanfront

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Club Room, 1 King Bed, Oceanfront

8.6 out of 10
Excellent
(7 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Room, 1 King Bed, Oceanfront

9.0 out of 10
Wonderful
(24 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Deluxe Suite, 1 King Bed with Sofa bed, Oceanfront (Club)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Deluxe Suite, 1 King Bed with Sofa bed, Mobility Accessible, Oceanfront (Club)

  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Club Double Room, Ocean View

  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Club Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Club Suite, Ocean View (2 Double Beds)

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

Club Suite, 1 King Bed with Sofa bed, Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Club Suite, 1 King Bed with Sofa bed, Mobility Accessible, Ocean View

  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Room, 2 Double Beds, Partial Ocean View

8.2 out of 10
Very good
(11 reviews)
  • Partial ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Room, 1 King Bed, Partial Ocean View

8.6 out of 10
Excellent
(24 reviews)
  • Partial ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Room, 2 Double Beds, Resort View

8.4 out of 10
Very good
(30 reviews)
  • Resort view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Room, 1 King Bed, Resort View

8.4 out of 10
Very good
(72 reviews)
  • Resort view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Club Suite, 1 King Bed with Sofa bed, Oceanfront

  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Club Suite, Oceanfront (2 Double Beds)

  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

Room, 1 King Bed, Mobility Accessible, Resort View

  • Resort view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room, 1 King Bed, Mobility Accessible, Partial Ocean View

  • Partial ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room, 1 King Bed, Mobility Accessible, Ocean View

  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Double Room, Multiple Beds, Ocean View

  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

Royal Suite (Huakai)

  • Ocean view
  • 1378 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Room, 1 King Bed, Mobility Accessible, Oceanfront

  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Kailua-Kona

Located in Keauhou, OUTRIGGER Kona Resort & Spa is a leisurely stroll from popular sights such as Keauhou Bay Beach and Kona Country Club. This 508-room, 4-star resort welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour gym.

What's nearby

  • Haleo Luau - 3 min walk - 0.2 miles
  • Keauhou Bay Beach - 9 min walk - 0.5 miles
  • Holua Tennis Center - 9 min walk - 0.5 miles
  • Kona Country Club - 19 min walk - 1.0 mile
  • Keauhou Shopping Center - 2 min drive - 1.2 miles

Getting around

  • Kona Intl. Airport (KOA) - 28 min drive

Restaurants

  • ‪Sunset Kai Lanai - ‬4 min drive
  • ‪Magics Beach Grill - ‬7 min drive
  • ‪Piko - ‬1 min walk
  • ‪L & L Hawaiian BBQ - ‬4 min drive
  • ‪Kaya's - ‬12 min drive

About this property

OUTRIGGER Kona Resort & Spa

Guests of OUTRIGGER Kona Resort & Spa enjoy 2 outdoor pools, a children's pool, and a 24-hour gym. Valet parking is offered for USD 40 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this golf resort include free WiFi in public areas, a hot tub, and an outdoor tennis court.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include furnished lanais, coffee makers, and free local calls.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, a hot tub, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (USD 30 per night)
  • Secured, uncovered valet parking on site (USD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 35 for adults and USD 35 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Holua Bar
  • Piko Wine & Coffee Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Basketball
  • Children's pool
  • Fitness classes
  • Golf carts
  • Golf driving range
  • Hot tub
  • Outdoor pickleball court
  • Outdoor tennis court
  • Rowing/canoeing
  • Shopping
  • Snorkeling
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Mini-fridge
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (10,000 square feet of space)

Outdoors

  • Beach towels
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • High-pile carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 200 per pet, per stay
  • 1 total (40 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 50 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 41.55 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Health club access
  • Pool access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 35 for children
  • Uncovered self parking fee: USD 30 per night (in/out privileges)
  • Uncovered valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).
Property Registration Number 780100380000, TA-027-652-3520-01, GE-027-652-3520-01

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Frequently asked questions

Is a free cancellation option available at OUTRIGGER Kona Resort & Spa?

OUTRIGGER Kona Resort & Spa provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at OUTRIGGER Kona Resort & Spa?

As of May 7, 2026, prices found for a 1-night stay for 2 adults at OUTRIGGER Kona Resort & Spa on Jun 3, 2026 start from $356, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of OUTRIGGER Kona Resort & Spa?

This resort is situated in Keauhou within a 10-minute walk of Keauhou Bay Beach, Haleo Luau, and Holua Racquet and Paddle. You'll also find Kona Country Club and Keauhou Shopping Center less than a mile away.

Will I be able to park at OUTRIGGER Kona Resort & Spa?

Yes, valet parking is offered for USD 40 per night with in/out privileges and self parking is available for USD 30 per night with in/out privileges. Wheelchair-accessible van parking is also available for guests.

Does OUTRIGGER Kona Resort & Spa include a casino on the premises?

No, OUTRIGGER Kona Resort & Spa doesn't have a casino.

Will I find an indoor pool at OUTRIGGER Kona Resort & Spa?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub. Guests have pool access between 8:00 AM and 10:00 PM.

What amenities will couples enjoy at OUTRIGGER Kona Resort & Spa?

There are plenty of amenities for couples at this resort, including 2 restaurants, 2 outdoor pools, and a poolside bar.

Are there hot tubs at OUTRIGGER Kona Resort & Spa?

No, this resort doesn't have a spa tub.

Does OUTRIGGER Kona Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, OUTRIGGER Kona Resort & Spa has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will OUTRIGGER Kona Resort & Spa allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at OUTRIGGER Kona Resort & Spa for a fee of USD 200 per pet, per stay.

Are there connecting rooms at OUTRIGGER Kona Resort & Spa?

Yes, this resort has connecting rooms you can book for your group event or vacation.

Where is the closest airport to OUTRIGGER Kona Resort & Spa?

The closest major airport to OUTRIGGER Kona Resort & Spa is Kona Intl. Airport (KOA), which is 15.7 mi away (28 minutes by car).

Can I book a room with a balcony at OUTRIGGER Kona Resort & Spa?

Yes, every guestroom at OUTRIGGER Kona Resort & Spa comes with a furnished lanai and some offer ocean and mountain views.

Does OUTRIGGER Kona Resort & Spa have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at OUTRIGGER Kona Resort & Spa.

OUTRIGGER Kona Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 647 out of 1052 reviews
Rating 8 - Good. 220 out of 1052 reviews
Rating 6 - Okay. 106 out of 1052 reviews
Rating 4 - Poor. 51 out of 1052 reviews
Rating 2 - Terrible. 28 out of 1052 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Dayami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great and friendly staff. Clean rooms. Everything was great
Stayed 4 nights in Mar 2026

10/10 Excellent

Brett, Jenkintown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was modern, clean, and spacious. A/C could’ve been better. For some reason it got really hot in the room at night. The pools and hot tubs were very nice. The pool was pretty cold though. They have a nice little kids pool area with a gravel bottom that is pretty unique. Breakfast at Piko was good. Lunch at holua was good as well.
Stayed 3 nights in Mar 2026

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous facility. Unbelievable view from our room, with waves crashing below us.
Stayed 2 nights in Feb 2026

8/10 Good

Matthew

Stayed 1 night in Jan 2026

6/10 Okay

Curtis, Calgary

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room cleaners were outstanding. The property is run down, although construction is underway to improve it. The views were incredible and the room was very spacious. The location is remote and not walkable to anything. The food was awful at every meal — breakfast, lunch, and dinner.
Stayed 7 nights in Jan 2026

8/10 Good

Craig, Winnipeg

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean and updated. Main restaurant is under construction, so pool bar and breakfast patio only for food. Staff was very friendly and efficient.
Stayed 2 nights in Feb 2026

8/10 Good

Anthony

Stayed 9 nights in Jan 2026

10/10 Excellent

David

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room. Well maintained and great view. Staff was courteous and professional. Nice pool bar with variety of drinks and good food. Well equipped fitness center. Would definitely recommend staying there.
Stayed 5 nights in Jan 2026

10/10 Excellent

Nishaad

Stayed 1 night in Feb 2026

10/10 Excellent

Al

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amenities. Staff and room cleanliness were great!
Stayed 5 nights in Jan 2026

10/10 Excellent

Jacqueline

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, amazing room service and hospitality. The staff was very knowledgeable and outstanding professionalism. I would recommend this place to any person that’s looking for a comfortable and safe place to stay while vacationing in Kona.
Stayed 9 nights in Jan 2026

10/10 Excellent

paul john

Stayed 5 nights in Jan 2026

10/10 Excellent

Stephon

Liked: Cleanliness, amenities, property conditions & facilities
great
Stayed 7 nights in Jan 2026

6/10 Okay

Marianne

Traveled with group
Liked: Cleanliness
The room was not cleaned a few days. The hot tubs were broken. No internet available. Property under construction
Stayed 4 nights in Jan 2026

6/10 Okay

Ron

Traveled with family
Liked: Cleanliness
Our room wasn't ready when we arrived. We were assigned a different room that apparently was not totally prepared: no soap, shower gel, etc. That was disappointing. The man at the front desk was feckless in terms of getting housekeeping to commit to finishing the room on day two.
Stayed 2 nights in Jan 2026

10/10 Excellent

Edward, salt lake city

Liked: Cleanliness, amenities, property conditions & facilities
Thank you!
Stayed 6 nights in Jan 2026

6/10 Okay

Regina

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Poke restaurant dirty, staff seems to be either lazy or don’t care about service. Except for Randy !
Stayed 4 nights in Jan 2026

10/10 Excellent

Alexis

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, good location
Stayed 4 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Service
Stayed 1 night in Jan 2026

8/10 Good

Carley

Liked: Cleanliness, amenities, property conditions & facilities
Great place for family! Some renovations happening currently, but still an awesome environment. Not a great beach access, but we saw whales off the coast and manta rays can be spotted in front of the hotel as well.
Stayed 4 nights in Jan 2026

10/10 Excellent

David

Nice clean updated rooms, wonderful staff.
Stayed 2 nights in Jan 2026

8/10 Good

Don

Stayed 7 nights in Jan 2026

8/10 Good

Celine

Pool was great — food options were lacking
Stayed 3 nights in Jan 2026

6/10 Okay

Dwayne

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice A/C and bathroom fan didn’t work. Lots of renovations going on so didn’t get to the Manta Ray lookout. I’d wait for the renovations to over to stay but overall nice resort
Stayed 1 night in Jan 2026

6/10 Okay

Matthew, Seattle

Traveled with partner
Liked: Cleanliness
Rooms weren't fully refurbished. You could tell they made some fixture replacements but a ton of sloppy paint jobs. Maids continually forgot to bring basic necessities like soap so we had to call to remind them. One night I went down and there was no staff reception at the counter. I had an uber eats delivery to drop off at what they "claim" is a 24 hour desk and instead there was a phone saying "call for service". I called and the women scolded me that she doesn't handle uber pick-ups and it's not her problem then angrily hung up on me. I called her back to explain the phone literally says "call for help" and all I wanted to know was if it was delivered to the desk which she responded "not my problem". Half the staff didn't feel they wanted to be there. I get work sucks, but it was depressing feeling. Loud drilling from all the construction. They charge $600 a night and didn't even offer anything ($10 credit, apology .NOTHING) for the inconvenience. At least other places will try to do something nice like "free breakfast for one night" as an apology. NOW the high notes. The pool is ABSOUTLEY beautiful and sunsets spectacular. We really enjoyed the luau and nearby manta ray tour and had an amazing view from our room. There were a few GOOD staff members who help (Faith, Spencer) who went out of their way to really try to make us feel welcome. There's a lot of potential, and I'm sure when the construction is done the place will be great. but they have a long way to go.
Stayed 3 nights in Jan 2026