Disappointing Experience – Not Worth the Price
Our stay at Kona Coast Resort was unfortunately far from relaxing. We encountered a severe pest issue—cockroaches coming out from multiple places in the room, along with centipedes, worms, and constant mosquito bites. This made it very uncomfortable, especially for a property that’s marketed as a resort.
One of the pools was closed during our stay, and the other was poorly maintained with bugs in both the pool and Jacuzzi. This was a major letdown for our vacation.
I reported the cockroach issue to the front desk, and while they initially said they would send someone to spray, no one ever came. Upon following up, I was told we could be moved to another room, but it was only available upstairs with no elevator—despite the fact we had requested a ground-floor room in advance. I asked again for a downstairs room and was told none were available, yet during our time walking around the resort, we saw multiple unoccupied rooms. It felt like those who book through third-party sites like Expedia are placed in the least desirable locations, far from the main amenities.
The only positive note was the prompt response from housekeeping. Any time we requested extra towels or linens, they were delivered quickly and followed up with a call to confirm we received them.