When you're drinking your coffee on the balcony while staring at the ocean, life is pretty good. And yet when you are spending the kind of money that you spend to stay in Maui, you have some basic expectations about the service; and it's frustrating when they are not met.
The unit itself is fine. Not luxury accommodations, but priced accordingly; less than half the cost of a luxury resort a few miles south on Ka'anapali. And those luxury resorts don't offer amenities like a full kitchen or W/D.
The view is outstanding. Stunning. The kitchen and W/D are enormously convenient. The furniture and decor are a bit dated. Not awful, but the fold-out bed was very uncomfortable, and the pillows in the bedroom were not made for anyone who wants to sleep.
The property itself is nice; two uncrowded beautiful pools, and an on-site restaurant and bar that rivals much more expensive ones in Lahaina.
The main problem is with the property management company that this owner uses: My Perfect Stays. When problems came up, they were completely disinterested in solving them, speaking to me as if they were doing me a favor versus showing that they were interested in earning my return business. Checkin time is 4pm, so I asked about an early checkin, and was told that I could call the day of my arrival to see whether it was available early. I later got an email saying that they do NOT do early checkin, and when I spoke to them on the phone about this they were rude and dismissive. When we arrived,. the unit was dirty. Nail clippings and beach sand on the carpet dirty. When I called, they said a supervisor would call me back to address the issue. Nobody ever called back. Ultimately it was awful customer service in an industry that requires good customer service. Vacations are not meant to be stressful, and they were uninterested in making it so.
The other problem is that when you stay in a room not managed by the Aston, you have no access to things you would otherwise take for granted. For example you are not allowed to check or store luggage at the bell desk, nor do you have access to a luggage cart. Instead, they want you to use a janky grocery store shopping cart located in the garage. Nor can you charge food or drinks to your room. Both of these issues are easy to solve, but Aston is seemingly uninterested in doing so.
Ultimately I would definitely stay again in this building, but would think twice before staying at a unit managed by My Perfect Stays.