Sheraton Grand Jakarta Gandaria City Hotel

5.0 star property

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Photo gallery for Sheraton Grand Jakarta Gandaria City Hotel

Lobby
Property video
Executive lounge
Exterior
Staircase

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Jl. Sultan Iskandar Muda, Kebayoran Lama, Jakarta, Jakarta, 12240
  • Place, Gandaria City Mall
    ‪1 min walk‬
  • Place, Blok M Square
    ‪3 min drive‬
  • Place, Pondok Indah Mall
    ‪6 min drive‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪38 min drive‬

Room options

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 2 Double Beds

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Grand Room, 1 King Bed (Grand Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Deluxe Room, 1 King Bed (Club Lounge Access)

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 2 Double Beds (Club Lounge Access)

8.0 out of 10
Very good
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Grand Room, 1 King Bed (Grand Deluxe, Club Lounge Access)

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Executive Suite, 1 King Bed (Club Lounge Access)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 613 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Grand Suite, 1 Bedroom (Grand Suite, Club Lounge Access)

  • City view
  • 816 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Jakarta

Located in Kebayoran Lama, Sheraton Grand Jakarta Gandaria City Hotel is adjacent to Gandaria City Mall and within a 10-minute drive of other popular attractions like Balai Sidang Jakarta Convention Center. This 5-star hotel welcomes guests with 293 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's connected to a shopping center in central Jakarta, and a short drive from Blok M Square and Gelora Bung Karno Stadium.

What's nearby

  • Gandaria City Mall - 1 min walk - 0.0 miles
  • Taman Ayodya - 18 min walk - 1.0 mile
  • Rumah Sakit Pusat Pertamina - 18 min walk - 1.0 mile
  • Blok M Square - 3 min drive - 1.8 miles
  • Pondok Indah Mall - 6 min drive - 3.5 miles

Getting around

  • ASEAN MRT Station - 3 min drive
  • Jakarta Kebayoran Station - 17 min walk
  • Soekarno-Hatta Intl. Airport (CGK) - 50 min drive

Restaurants

  • ‪Anigrè - ‬1 min walk
  • ‪Gulu Gulu - ‬1 min walk
  • ‪Eric Kayser Artisan Boulanger - ‬1 min walk
  • ‪Lobby Lounge Sherathon Gandaria City - ‬3 min walk
  • ‪Old Chang Kee - ‬1 min walk

About this property

Sheraton Grand Jakarta Gandaria City Hotel

Sheraton Grand Jakarta Gandaria City Hotel features an outdoor pool, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for IDR 490000 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a 24-hour business center.
55-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, coffee makers, and laptop-compatible safes. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 288,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Children's pool
  • Designer stores
  • Golf caddies
  • Golf carts
  • Gym
  • Outdoor pool
  • Shopping mall

Family friendly

  • Children's pool
  • High chair
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 23,390 square feet of conference space
  • 24-hour business center
  • 9 meeting rooms
  • Computer station

Outdoors

  • Free pool cabanas
  • Garden
  • In a regional park
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for IDR 907500.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 288000 per person
  • Airport shuttle fee: IDR 490000 per vehicle (one-way)
  • Rollaway bed fee: IDR 907500.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 9120209110689, 55110

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Sheraton Jakarta Gandaria City Hotel
Sheraton Gandaria City Hotel
Sheraton Jakarta Gandaria City
Sheraton Gandaria City
Sheraton Grand Jakarta Gandaria City Hotel
Sheraton Grand Gandaria City Hotel
Sheraton Grand Jakarta Gandaria City
Sheraton Grand Gandaria City
Sheraton Jakarta Gandaria City
Sheraton Grand Jakarta Gandaria City Hotel Hotel
Sheraton Grand Jakarta Gandaria City Hotel Jakarta
Sheraton Grand Jakarta Gandaria City Hotel Hotel Jakarta
Sheraton Grand Jakarta Gandaria City Hotel CHSE Certified

Frequently asked questions

Is a free cancellation option available at Sheraton Grand Jakarta Gandaria City Hotel?

Sheraton Grand Jakarta Gandaria City Hotel provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Grand Jakarta Gandaria City Hotel?

As of Jun 7, 2026, prices found for a 1-night stay for 2 adults at Sheraton Grand Jakarta Gandaria City Hotel on Jun 13, 2026 start from $146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Sheraton Grand Jakarta Gandaria City Hotel?

This hotel is situated in Kebayoran Lama, just steps from Gandaria City Mall. You'll also find Blok M Square and Gelora Bung Karno Stadium within a short drive.

Is there parking available at Sheraton Grand Jakarta Gandaria City Hotel?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Are there luxury amenities available at Sheraton Grand Jakarta Gandaria City Hotel?

Yes, guests can indulge in luxuries such as an outdoor pool, a restaurant, and champagne service at this hotel.

Does Sheraton Grand Jakarta Gandaria City Hotel have a casino at the property?

No, Sheraton Grand Jakarta Gandaria City Hotel doesn't have a casino.

Will I find an indoor pool at Sheraton Grand Jakarta Gandaria City Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Sheraton Grand Jakarta Gandaria City Hotel a good place to stay for couples?

There are many amenities for couples at this hotel, including champagne service as well as a restaurant and an outdoor pool.

Does Sheraton Grand Jakarta Gandaria City Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Sheraton Grand Jakarta Gandaria City Hotel have a restaurant that serves breakfast?

Yes, Sheraton Grand Jakarta Gandaria City Hotel serves buffet breakfast each morning for a surcharge from its restaurant.

Will Sheraton Grand Jakarta Gandaria City Hotel allow pets to stay free of charge?

No, pets aren't allowed at Sheraton Grand Jakarta Gandaria City Hotel.

Does Sheraton Grand Jakarta Gandaria City Hotel have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How far is the airport from Sheraton Grand Jakarta Gandaria City Hotel?

The closest major airport to Sheraton Grand Jakarta Gandaria City Hotel is Halim Perdanakusuma Intl. Airport (HLP), which is 10.2 mi away (42 minutes by car). Another top airport is Soekarno-Hatta Intl. Airport (CGK), which is located 21.2 mi away (50-minute drive).

Are there rooms with balconies at Sheraton Grand Jakarta Gandaria City Hotel?

No, there aren't any guestrooms at Sheraton Grand Jakarta Gandaria City Hotel that offer a balcony.

Does Sheraton Grand Jakarta Gandaria City Hotel host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Sheraton Grand Jakarta Gandaria City Hotel.

Sheraton Grand Jakarta Gandaria City Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 212 out of 312 reviews
Rating 8 - Good. 75 out of 312 reviews
Rating 6 - Okay. 15 out of 312 reviews
Rating 4 - Poor. 5 out of 312 reviews
Rating 2 - Terrible. 5 out of 312 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities
Sheraton is alway nice
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Mitchell

Liked: Cleanliness, amenities, property conditions & facilities
Staff go out of their way to be lovely and accommodating. Anything you need.
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Tay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Business Stay

Room is comfortable and clean and being connected to mall helps make a lot of things easier
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay in the hotel, next to the shopping mall, plenty choice of dining options, room is clean and comfortable, most importantly, quiet
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Hamaad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place to stay in Jakarta!
Stayed 11 nights in May 2024
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Aislinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location. Staff were friendly. The rooms were clean, spacious and comfortable.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

MICHAEL

Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing gym facility, very pleasant staff. One minor issue during my stay and they were very responsive in rectifying.
Stayed 3 nights in May 2025
Verified

8/10 Good

Xuan Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury place, great service.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms and outstanding service. Hotel staff are a credit to their industry
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While the Hotel is new, I was impressed by the service and facilities. I would reccomend this Hotel without reservation
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed at. Service was fabulous. They actually care about their customers.
Stayed 7 nights in Jan 2024
Verified

10/10 Excellent

SUN HEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice !
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Fannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is connected to a shopping mall! So eating and shopping are very convenient! The hotel staff are very friendly! Amenity kit is also very complete, but just like the previous reviewer once said, the in-room slippers for a five-star hotel should be in better quality and also the size of in-room slippers are kind of small for men! The breakfast buffet is one of the best in selections and tastes! Overall speaking, if I go to JKT, still will consider this hotel to stay!
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Testing
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Foo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable king size bed. Room is clean and neat. Breakfast with many varieties to choose.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very obliging (accomodating) to my family and myself. I travel a lot, but I have not often experienced this cordiality and service.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Yohanes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best bed during my stay in Jakarta!

As expected from sheraton hotels, the beds are great and even the hotel has the best amenities in the room! On top of that, this is grand sheraton. I havent seen many of sheraton grand in the world but it happened to be in Jakarta, so here’s my ticket for luxury weekend! The hotel also has great facilities for family staycation. I wish i can bring my family on my next stay at The Sheraton Grand Gandaria City!
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in 100s of hotels over 30 Years of travel and many feel the same however this Sheraton is remarkable - every single interaction is kind and positive the staff go out of their way to help - from remembering my name as I leave the breakfast room, to cooking special food for my autistic son who has.a restricted diet to leaving personalised notes From room cleaning . Incredible levels of service
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Yoshihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing negative.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overall

link to mall door closed at 10pm. Traffic is bad as usual in Jakarta so no difference to this location. Room and bed is comfortable. small neg: Bedroom slippers are lousy quality for 5 stars hotel. Breakfast has great selections and staffs and very helpful everywhere including door, front desk, dinning & security too.
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Wati

Liked: Cleanliness, staff & service, amenities
I chose this hotel primarily because of its excellent reviews and its convenient location. However, there were several issues during our stay that affected our overall experience. During breakfast, the restaurant was very crowded and we had to wait approximately 15 minutes for a table. When we were eventually seated, the table had not been properly cleaned, despite being directed to it by staff. We also visited the spa as we were quite tired. Unfortunately, the therapist who attended to me was coughing throughout the massage and did not apologise, which made the experience uncomfortable. Given the premium pricing and the hotel’s five-star standard, we had expected a higher level of professionalism. The most concerning incident occurred in the evening. When we returned to the hotel at around 9:30 pm, we found our room door unlocked. This was extremely distressing for us. We immediately contacted the manager. We were later informed that housekeeping had left the door open while removing items after cleaning. Although we appreciated the explanation and the complimentary airport transfer offered the next day, the incident left us feeling unsettled and we did not sleep well that night. While we understand that it was Chinese New Year and the hotel was operating at full capacity, room security should never be compromised. We still value the hotel location and consider staying again in the future. We hope that our feedback will be taken constructively to improve the guest stay.
Stayed 3 nights in Feb 2026