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Mercure Convention Center Ancol

Property class: 4

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Photo gallery for Mercure Convention Center Ancol

View from room
A person sitting by a pool with a tropical garden background.
A spacious indoor area with large windows, seating arrangements, and a reception desk.
A hotel room with a bed, desk, chair, and a balcony with a view.
A spacious indoor area with wicker furniture, glass partitions, and a modern ceiling design.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Jl. Pantai Indah - Ancol Jakarta, Jakarta, 14430
  • Place, Ancol Dreamland
    ‪6 min walk‬
  • Place, Allianz Ecopark Ancol
    ‪8 min walk‬
  • Place, SeaWorld Ancol
    ‪13 min walk‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Room, 1 Twin Bed (Grand)

A hotel room with two beds, a sofa, a small table, a purple rug, and a view of the city through sheer curtains.

Deluxe Room, 1 Twin Bed (Grand)

  • Park view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

View all photos for Superior Room, 1 King Bed, Park View

A modern hotel room with a large bed, a desk with a chair, a television, and a bathroom with a mirror and sink.

Superior Room, 1 King Bed, Park View

  • Park view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Twin Bed, Park View

A modern hotel room with a desk, two beds, a chair, and a small table.

Superior Room, 1 Twin Bed, Park View

  • Park view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

View all photos for Executive Room, 1 King Bed, Ocean View

A modern hotel room with a large bed, a small table, two chairs, a sofa, and a view of the sea.

Executive Room, 1 King Bed, Ocean View

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Park View

A modern hotel room with a bed, a sofa, a small table, and a purple rug.

Executive Room, 1 King Bed, Park View

  • Park view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Balcony, Ocean View (Grand)

A modern hotel room with a bed, desk, chair, and a television.

Deluxe Room, 1 King Bed with Sofa bed, Balcony, Ocean View (Grand)

  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Balcony, Ocean View (Grand)

A modern hotel room with a bed, desk, chair, TV, and a view of the outdoors.

Deluxe Room, Multiple Beds, Balcony, Ocean View (Grand)

  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed (Grand)

A modern hotel room with a large bed, a small sofa, and a desk.

Deluxe Room, 1 King Bed (Grand)

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Balcony (Grand)

A modern hotel room with a bed, desk, chair, TV, and a view of the outdoors.

Deluxe Room, 1 King Bed with Sofa bed, Balcony (Grand)

  • Park view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, 1 Twin Bed, Balcony (Grand)

A modern hotel room with a bed, desk, chair, TV, and a view of the outdoors.

Deluxe Room, 1 Twin Bed, Balcony (Grand)

  • Park view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed

View all photos for Presidential Suite, 1 King Bed, Balcony, Ocean View

A modern hotel lobby with a wooden reception desk, comfortable seating, a chandelier, and large windows.

Presidential Suite, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed, Ocean View

A hotel room with a large bed, a chair, a nightstand, a lamp, and a decorative wall panel.

Royal Suite, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Park View (Pelangi)

A hotel room with a bed, a desk, a chair, a lamp, a window, and a view of the outdoors.

Suite, 1 King Bed, Park View (Pelangi)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Ocean View

A hotel room with a sofa, a round coffee table, a lamp, and a view of the sea.

Suite, 1 King Bed, Balcony, Ocean View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Ocean View (Grand)

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view of the sea.

Deluxe Room, 2 Queen Beds, Ocean View (Grand)

  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Jakarta

Located in Old Jakarta within a short walk of Allianz Ecopark Ancol, Mercure Convention Center Ancol is within a mile (2 km) of Dunia Fantasi. This 438-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.

What's nearby

  • Ancol Dreamland - 6 min walk - 0.4 miles
  • Allianz Ecopark Ancol - 8 min walk - 0.5 miles
  • SeaWorld Ancol - 13 min walk - 0.7 miles
  • Dunia Fantasi - 14 min walk - 0.8 miles
  • Mangga Dua Square - 5 min drive - 1.8 miles

Getting around

  • Jakarta Kampung Bandan Station - 7 min drive
  • Boulevard Utara LRT Station - 13 min drive
  • Soekarno-Hatta Intl. Airport (CGK) - 45 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪AW (All American Food) - ‬5 min walk
  • ‪A & W Ancol - ‬5 min walk
  • ‪Kopitiam old town - ‬1 min walk
  • ‪Restoran Simpang Raya Ancol - ‬2 min walk

About this property

Mercure Convention Center Ancol

Mercure Convention Center Ancol features 2 outdoor pools, a children's pool, and a gym. If you drive, self parking is IDR 25000 per day, or you can take advantage of the airport shuttle (available 24 hours) for IDR 300000 per vehicle one-way. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, an outdoor tennis court, and a conference center.
LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and slippers. Safes, phones, and desks are other standard amenities. Housekeeping is available on request.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Self parking on site (IDR 25,000 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 165,289 for adults and IDR 82,644 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Nelayan
  • Sunda Kelapa

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Outdoor tennis court
  • Playground

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • 2 buildings
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The property is located in Dreamland Ancol Park. The listed destination fee comprises mandatory Ancol entrance access fees, collected at the main entrance of the park.
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for IDR 500000.0 per night
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 165289 for adults and IDR 82644 for children
  • Airport shuttle fee: IDR 300000 per vehicle (one-way, maximum occupancy 4)
  • Self parking fee: IDR 25000 per day
  • Rollaway bed fee: IDR 500000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 16
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).
Property Registration Number 0220204761236, 55112

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Property is also known as

Mercure Convention Ctr Ancol
Mercure Convention Ctr Ancol Hotel Jakarta
Mercure Convention Ctr Ancol Jakarta
Mercure Convention Center Ancol Jakarta Hotel Jakarta
Accor Convention Centre Ancol
Mercure Convention Center Ancol Hotel
Mercure Convention Center Ancol Jakarta
Mercure Convention Center Ancol Hotel Jakarta
Mercure Convention Center Ancol CHSE Certified

Frequently asked questions

Are free cancellation options available at Mercure Convention Center Ancol?

Mercure Convention Center Ancol provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Convention Center Ancol?

As of Nov 3, 2026, prices found for a 1-night stay for 2 adults at Mercure Convention Center Ancol on Nov 8, 2026 start from $47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Mercure Convention Center Ancol?

This hotel is situated in Old Jakarta within a short 17-minute walk of Dunia Fantasi and also 11 minutes on foot from Allianz Ecopark Ancol. You'll also find Mangga Dua Square and Mangga Dua Square within a short drive.

Is there parking available at Mercure Convention Center Ancol?

Yes, parking is offered for IDR 25,000 per day.

Is there a spa available at Mercure Convention Center Ancol?

Spa services at the hotel include massages.

Does Mercure Convention Center Ancol have a casino at the property?

No, Mercure Convention Center Ancol doesn't have a casino.

Will I find an indoor pool at Mercure Convention Center Ancol?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Mercure Convention Center Ancol good for couples?

There are plenty of amenities for couples at this hotel, including a garden-view restaurant, 2 outdoor pools, and couples/private dining.

Does Mercure Convention Center Ancol have a hot tub?

No, there isn't a spa tub at this hotel.

Does Mercure Convention Center Ancol have a restaurant with a breakfast menu?

Yes, Mercure Convention Center Ancol serves buffet breakfast for a surcharge each morning at Sunda Kelapa.

Will Mercure Convention Center Ancol allow pets to stay for free?

No, pets and service animals aren't allowed at Mercure Convention Center Ancol.

Does Mercure Convention Center Ancol have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Mercure Convention Center Ancol?

The closest major airport to Mercure Convention Center Ancol is Halim Perdanakusuma Intl. Airport (HLP), which is 14.6 mi away (44 minutes by car). Another top airport is Soekarno-Hatta Intl. Airport (CGK), which is located 17.4 mi away (45-minute drive).

Are there rooms with balconies at Mercure Convention Center Ancol?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean and park views.

Does Mercure Convention Center Ancol have a wedding venue?

Take advantage of the wedding venue at Mercure Convention Center Ancol if you plan to say "I do" during your trip.

Mercure Convention Center Ancol Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 50 out of 198 reviews
Rating 8 - Good. 72 out of 198 reviews
Rating 6 - Okay. 40 out of 198 reviews
Rating 4 - Poor. 27 out of 198 reviews
Rating 2 - Terrible. 9 out of 198 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and morning breakfast was good and the staff was helpful and friendly.
Stayed 23 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Go Hotel.
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its so nice remain over night, will come again soon
Stayed 5 nights in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience thank you
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly Staff and Good variety of breakfast

Friendly Staff, Fast check-in, many variety of breakfast western,mid eastern, and kocak food. Amazing swimming pool for Kids and Kids club' for free.
Stayed 2 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Close to event venue. Staff made you feel welcome and helpful.
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort

Friendly staff, good ambience, good food. Comfort hotel
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and the Pool Staff Andy very careing and friendly
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
UNIQUE IN JAKARTA
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids friendly. Courteous staff. Keep up good work.
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice family hotel with good view

Big and clean rooms that keeps a good standard. Large beds, stable wifi, silent and good space for working or playing. A lot of activities for kids at all ages with a mini version of a in-house water park and a kids club that has VR games and a large activity room. Breakfast was good and had a lot of options. Staff always friendly and accomodating.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Nice and comfortable enough

It is not so easy to get to the hotel, in the middle of Ancol, but in itself it is pleasing, big and comfortable. Run of the mill room, clean and big enough. Quite good breakfast buffet if not haute cuisine.
Stayed 1 night in Feb 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but no wifi

Nice get away from the city. Save and quiet area. Internet wifi terrible
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

Disliked: Cleanliness

Nice location hotel but should improve its service

Very efficient check-in and check-out process, good location, quite big room and nice views, no towels when checkin-need to wait for 2 hrs, house keeping did not clean the whole bed-only the quilt (next day), restaurant (breakfast) should improve on its service during peak period especially on its cleaness and hygienic
Stayed 2 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel property was great. Only thing leaving it. Taxi is a must and for some reason you have to pay 25,000rph every time you come back in to grounds. It's not the hotel that's charging its a park where the hotel is at.
Stayed 4 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The check in time is at 4pm and that is kind of late
Stayed 6 nights in Mar 2019
Verified review

6/10 Okay

This is a pretty nice hotel. The rooms are a little small. Most of the staff was excellent, however, one day one of the staff refused to clean my room. Would not clean a room a white man was in. This was the only glitch. The breakfasts were very good.
Stayed 4 nights in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

How can laundry cost that much ?

Very nice , breakfast . The price to get your clothes laundered was outrageous. The best breakfast buffet for $5 usd and to get a couple pairs of underwear/ undershirts and socks was going to cost $20 usd !!!! Wow I could get my undies dry cleaned for less than that in the states!! But overall good location and food was wonderful. Room was nice but not fantastic.
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
c The property was well maintained. However, the room that was initially allotted to us has a terrible odour akin to sewer smell. After highlighting it and requesting for a room change, we we pleasantly surprised with a room-upgrade.
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than expected!

Was upgraded to larger room. Staff very friendly. Check in was quick. Room clean and comfortable. Breakfast was great and large. Had western foods also. Had a little trouble getting answers on shuttles and costs for venues. English a little limited sometimes but we got by.
Stayed 2 nights in May 2018
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was near the beach, however it was unaccessible. It is like a small island by itself with many entertainment parks which is very suitable for families. This is totally not a business hotel, as our Grab drivers have to pay an entrance fee to come in. Upon entering the hotel room, I was greeted with a foul smell and there were ants everywhere. Breakfast was acceptable only, don't expect much. They don't have an egg station. I will not come back again.
Stayed 2 nights in Jan 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here if you want to sleep with cockroaches!

Horrible stay! When we entered our room at night itbwas full of cockroaches everywhere, on the bed in our bags and in our shoes! Receptionist and hotel were aware of the issue butbwere taking chances with guests. Tge momnet i complained they moved us to the newly renovated floor. Even then the room still smelled like drainage and the smell was stronger in the toilet. Avoid this hotel no matter what. Didnt expect Mercure to become such a third rate hotel.
Stayed 3 nights in Aug 2023
Verified review

4/10 Poor

Disliked: Cleanliness, room comfort

Overrated.

The room Is outdated. The window knobs are rusted. Towels are dirty. They don’t provide hand towels unless upon request. No soap dish on the sink. We booked 2 non smoking rooms and requested for adjacent. Instead got one of the adjacent room and other one down the hall. No availability I’m guessing. throughout the night, can smell cigarettes smoke seeping to our room. Constant loud noise outside the hallways. We booked for 3 nights of stay, After 1 night, we checked out early and adsorbed the cost for other 2 additional nights. For the price, wouldn’t come back.
Stayed 3 nights in Jul 2019
Verified review

4/10 Poor

Disliked: Cleanliness
Walls are too thin. Had to move rooms after first night because of kids in the room next door running around and ringing doorbell. Coffee in the room but no kettle to heat the water. When called reception told they had a coffee shop in the lobby. Second room had tiny ants everywhere including in the bed. Ended up leaving at 5 am just to get out of the place. Beds are hard and no choice of pillows. Only over stuffed hard pillows. Again when I asked for a mattresss topper or softer pillows was told they didn’t have any. I spend at least 100 days a year in hotels and this was by far the worst of 2018 Even at checkout when we asked for a letter to show we were guests to get our deposit back for parking they said they couldn’t do it as they couldn’t print at the moment. What a terrible uncaring place. Worst Mercure I have ever stayed in, dordering on worst Accor hotel I have stayed in and I have stayed in all there budget hotels. I very very rarely write reviews of hotels but this one needed to be told. If you want to stay in a hotel in jakarta, choose any but this one.
Stayed 2 nights in Nov 2018