I checked-in and when we get to the room, it was dirty! The desk, the tv stand. Then an hour later I saw and kill two small roaches. I called the front desk, they were going to give me another room, but it was not ready yet.Then 2 hours later there were big roaches coming out of the A/C. I killed 5, some left sticked on the wall. We left the room to another hotel, there were even two roaches near the elevator. This hotel is infested with roaches. I have pictures and videos. Until today, this hotel does not want to reimbursed me for a week reservation, due to supposedly policy on refunds. I want my refund because we were there for only 5 hours! Think twice before coming to this horrible experience.