Check-in was extremely easy. Unit was clean and literally had everything you needed except toothpaste. We liked the location, as it was a quiet, relaxing area, yet only 20-30 minutes to Traverse City & Sleeping Bear Dunes. The shower pressure was phenomenal! I LOVED that there was a fan in the bedroom closet for white noise. The reason for not giving full stars are: I had asked if we could kayak in the lake behind the unit & Jeff said yes, but there was no way to put in unless you wanted to stomp through high grass (this was part of the reason we chose this unit), pillows were very firm and you can hear people walking above, but thankfully it wasn't excessive; very quiet at night. We loved the large patio, felt very comfortable and the a/c worked extremely well. We would stay again, just bring our own pillows