- Pre arrival I had issues getting in contact with rental company to process payment for stay (delayed response, no one answered phones)
- arrived day of check in (at 10pm), to find house wasn't clean (dirty pile of towels, beds with no linens, waste bins with garbage still in them, kitchen counters not wiped down)
- reached out to property managers, they advised home owners didn't clean as they said they would have ( curious as there should be professional cleaners, especially in COVID times for true sanitization)
- property management company had another house, offered that for the night, could give no timeline or commitment on when the house I actually booked would be cleaned as on call contact didn't have house cleaners schedules. I requested property management call me by 10 am the next day for an update.
- no call from company by 10 am, so I had to reach out to them to get clarity on when original house would be cleaned
- we ended up staying at alternative house as the original house wasn't ready until late in the afternoon and we didn't want to repack and waste more time of our trip.
- property management company did allow for a late check out on our departure date which was appreciated.
- Post Trip: got a text from a new contact at property management company asking if we backed into the garage at the original house?! This indicates to me they don't check on the properties as they should, we didn't damage the garage door, and the property contact then agreed that is wasn't us as the damave was on the inside of the garage and we never even opened the garage door.
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Overall disappointing experience and unlike any VRBO experience I've had before. I'm an employee of Expedia (parent company of VRBO) and travel often.
I'll give credit to the fact that the on call contact was at least able to get us a clean house after we found the first in disarray, but outside of that and them allowing us the use the coffee machine from the first house as the alternative didn't have one, there aren't other highlights to share unfortunately.