This review may be a little long, but I decided to give this hotel 1 star. The only positive aspect is its location—it’s very close to downtown and the beach, both within walking distance.
However, there are several downsides. The rooms are quite basic and not very clean. Personally, I wasn’t too concerned about the room itself since the price was low and I only needed a place to sleep and shower. What truly disappointed me was the service.
At check-in, the front desk staff (who mentioned she was the shift supervisor) did not allow me to check in because my first name matched my ID, but my last name did not match exactly. I explained that I’ve never had this issue at other hotels, but she insisted that it was my problem and not hers, as she was simply following the rules. While I can understand that hotels have policies to follow, I felt the interaction could have been handled in a much friendlier and more helpful manner. Fortunately, the booking company (Orbitz) stepped in and quickly resolved the issue, allowing me to check in without further stress.
Parking was also a problem. Even after paying $37 per night for 3 nights, there were no spaces available, while non-paying cars were parked in the lot. This happened more than once, and other guests faced the same issue.
Overall, while the location is good, the service and management need significant improvement.