we booked an ocean view room and got a dumpy view at the parking lot.. then inside the room the air condition was broken, the fridge was broken, the bathroom door wouldn't lock, the fan in the bathroom was broken also and room service never even showed up!!! no one came in to either clean or do the beds... so for $400 a night, the bare minimum is clean towels and clean bathrooms i assume. They did change our room to another room with a parking view with better air condition but still the frige was a dissaster anad again room service didnt bother come in to clean or mae the beds 2 nights in a row and even after requesting from the help desk.
the pool is great, dining options and food options are fanstastic too, very alert ocean guards to sharks or rip currents which was amazing, live music by the pool was also beatiful. I wish the room was as good as everything else. we were all kind of sleep deprived with the roaring air condition and slamming doors and parking..