Our rooms was okay, and one of them was upgraded to a view overlooking Lake Thun, which we greatly appreciated.
However, the property itself appeared to be poorly maintained. There was no staff attending the bar, and we experienced a long wait during check-in. The hairdryer in our room was broken and had to be replaced upon request.
Breakfast was acceptable, especially as it was included in our stay, but there were quite a lot of flies around the food, which was unpleasant.
Overall, while lake view was enjoyable, the hotel itself felt understaffed and lacked the level of maintenance and service we had expected.