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Eringer Hotel

4.0 star property

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Photo gallery for Eringer Hotel

A resort with wooden cabins, a pool, and a ski slope.
A bedroom with a large bed, a wooden headboard, and a balcony with a mountain view.
A wooden staircase leading to a balcony with a mountain view.
A modern living room with a fireplace, wooden shelves, and a cozy seating area.
A restaurant with tables set for dining, large windows offering mountain views, and wooden interior design.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
Route des Indivis, 21, Heremence, VS, 1987
  • Place, Thyon TVT
    ‪1 min walk‬
  • Place, Trabanta Ski Lift
    ‪8 min walk‬
  • Place, Les Masses Ski Lift
    ‪7 min drive‬
  • Airport, Sion (SIR)
    ‪29 min drive‬

Room options

View all photos for Panoramic Double Room

A hotel room with two beds, a desk, and a view of mountains.

Panoramic Double Room

8.8 out of 10
Excellent
(3 reviews)
  • Mountain view
  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Premium Room

A wooden cabin room with a bed, a desk, and a balcony with a mountain view.

Premium Room

  • Mountain view
  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Suite Loft

A bedroom with a bed, a TV, a balcony with a view of mountains, and wooden walls.

Suite Loft

  • Mountain view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free WiFi

View all photos for Suite Duplex

A room with a sofa, two chairs, a small table with a vase, and a view of snow-capped mountains through large windows.

Suite Duplex

  • Mountain view
  • 527 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Suite

A modern interior with a wooden wall, a sofa, a round table, and a view of mountains through large windows.

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 969 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Large Twin Beds, 2 Twin Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Standard Double Room (Alpine)

A bedroom with a bed, a TV, a desk, and a window with curtains.

Standard Double Room (Alpine)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds
  • Free WiFi

About the neighborhood

Heremence

Eringer Hotel places you next to Trabanta Ski Lift and within a mile (2 km) of other popular attractions like Les Masses Ski Lift. This 70-room, 4-star hotel has ski-in/ski-out access, a full-service spa, and 3 restaurants.

What's nearby

  • Thyon TVT - 1 min walk - 0.0 miles
  • Trabanta Ski Lift - 8 min walk - 0.5 miles
  • Etherolla Ski Lift - 13 min walk - 0.7 miles
  • Piste de l'Ours - 6 min drive - 1.7 miles
  • Les Masses Ski Lift - 7 min drive - 0.7 miles

Getting around

  • Sion Station - 25 min drive
  • Sion (SIR) - 27 min drive

Restaurants

  • ‪La Cambuse - ‬19 min walk
  • ‪Le Tipi - ‬9 min drive
  • ‪Boulangerie La Promenade - ‬26 min drive
  • ‪Restaurant De Combyre Thyon - ‬10 min drive
  • ‪Cafe de la Place - ‬15 min drive

About this property

Eringer Hotel

Guests of Eringer Hotel have access to ski-in/ski-out access, a full-service spa, and a gym. If you drive, self parking is CHF 20 per day, and there's also limo/town car service. The front desk has multilingual staff that can help with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include free WiFi in public areas, meeting rooms, and coffee/tea in a common area.
Guests can expect free WiFi and 55-inch Smart TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and memory foam beds with premium bedding ensure a restful night. Minibars, free weekday newspapers, and safes are also available. Change of towels is available on request.
Recreational amenities at the hotel include ski-in/ski-out access and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Eringer Beauty and Spa. Services include massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 10 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Ski shuttle nearby
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered self parking on site (CHF 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Afternoon tea
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • L'Ava
  • La Bergerie
  • Le Deck
  • Le Lounge Alpin
  • Tavolata

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Downhill skiing
  • Ecotours
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Indoor pool (guest access)
  • Library
  • Outdoor pool (guest access)
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Baby toys
  • Children's games
  • Children's toys
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Communal living room
  • Double-glazed windows
  • Electric bike charging
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: CHF 25
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: CHF 25

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 10:30 PM
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between April 16 and December 8.

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for CHF 25 per pet, per night
  • Dogs and cats only
  • 2 total (18 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.50 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: CHF 20 per day
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: CHF 25 (subject to availability)
  • Late check-out fee: CHF 25 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

ERINGER HOTEL Hotel
ERINGER HOTEL Heremence
ERINGER HOTEL Hotel Heremence

Frequently asked questions

Is free cancellation available at Eringer Hotel?

Eringer Hotel provides free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Eringer Hotel?

As of Jul 8, 2026, prices found for a 1-night stay for 2 adults at Eringer Hotel on Aug 7, 2026 start from $259, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Eringer Hotel?

This hotel is located in Heremence, just steps from Four Valleys Ski Area and Thyon TVT, and within a short walk of Trabanta Ski Lift. You'll also find Les Masses Ski Lift and Veysonnaz Cable Car within a short drive.

Will I be able to park at Eringer Hotel?

Yes, secured parking is offered for CHF 20 per day. Though parking is available on request, an electric car charging station, electric bike charging, and wheelchair-accessible van parking are also available.

Is there a spa available at Eringer Hotel?

Eringer Beauty and Spa is the hotel's full-service spa and services include massages.

Does Eringer Hotel have a casino on the premises?

No, Eringer Hotel doesn't have a casino.

Will I find an indoor pool at Eringer Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Eringer Hotel?

There are many amenities for couples at this hotel, including champagne service as well as an al fresco restaurant and couples/private dining.

Does Eringer Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Eringer Hotel have a restaurant that serves breakfast?

Yes, Eringer Hotel has 3 restaurants, and serves breakfast for a surcharge.

Will Eringer Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Eringer Hotel for a fee of CHF 25 per pet, per night. The property also provides food and water bowls.

Does Eringer Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Eringer Hotel?

The closest major airport to Eringer Hotel is Sion (SIR), which is 13.2 mi away (27 minutes by car).

Can I book a room with a balcony at Eringer Hotel?

Yes, some guestrooms at Eringer Hotel offer a furnished balcony and may feature mountain views.

Does Eringer Hotel host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Eringer Hotel.

Eringer Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 25 out of 55 reviews
Rating 8 - Good. 11 out of 55 reviews
Rating 6 - Okay. 12 out of 55 reviews
Rating 4 - Poor. 4 out of 55 reviews
Rating 2 - Terrible. 3 out of 55 reviews

9.0/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Seyedabdollah

Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Daniella

Liked: Cleanliness, amenities, property conditions & facilities
First time visiting Switzerland. From arriving to the Hotel views were stunning. As it was my Birthday they upgraded me to there biggest suite which was just the icing on the cake. The staff are so friendly and helpful. Bus stop right outside to take you to the slops which was free and literally 10 minutes drive. Breakfast was amazing literally had everything to pick from. The spa facilities amazing views from the outside pool amazing water was warm everything was perfect. Hope to visit again thank you Eringer for your hospitality.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Perfect for a couples short break. Great food, Spa and hospitality. Easy access to the slopes and parking underneath.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were extremely polite and helpful. Loved the ski in/out access.
Stayed 4 nights in Dec 2024
Verified

8/10 Good

christelle

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but missing attention in the details. 2 small elevators only is a problem. Deck was closed although it was very sunny. Spa is opened to public and access is not included in room price. It can take up to 30 mins to enter the SPA at certain times.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Sandro

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
All was perfect except the service at the lobby bar and at the restaurants (though food was good). The thermal baths and spa complex next to the hotel is really nice.
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Safiyye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just felt like i was in a cozy home. really offered the best view and service. great friendly staffs. good meals and drink options. was easy to get to the ski resort nearby and had a blast each day!!
Stayed 5 nights in Jan 2023
Verified

10/10 Excellent

ribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was amazing experience
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Great views but the service wasn’t great

We stayed at the Eringer Hotel over New Year for three nights. As first-time visitors to Switzerland, we were aiming for relaxation and sightseeing. While the stunning panoramic views from our top-floor room were the trip highlights, the stay was marred by poor communication and disorganised operations. The hotel offers breathtaking mountain views, with magical sunrises and snowy landscapes. Spa access is included (one voucher per person per day). Evening visits were more enjoyable due to fewer crowds. Transport Challenges: Getting to the hotel is difficult. Buses (routes 371/372) from Sion run infrequently (up to 2-hour waits). Free bus passes through the host card are limited to the local area (Thyon 2000) and don’t cover trips to Sion, creating confusion as this wasn’t explained anywhere. Remote location. Lack of Communication: No pre-arrival information was provided. Key details (menus & spa rules) weren’t shared at check-in, and most information is in French. Guests must scan a QR code to access details, but we were not prompted to do so. Spa Issues: The public spa can be overcrowded. No lockers made available to hotel guests and towels costing CHF 5. One entry per day is allowed. Food: Breakfast is basic with limited options, and spa restaurant meals were overpriced and poor quality. Tips: Check transport schedules in advance, don’t rely on Google Map. Pack snacks to avoid overpriced foods. Breathtaking views, but the service may frustrate first-time visitors.
Spa restaurant menu
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, amenities
La chambre était impeccable. Le personnel super accueillant
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Alles 10/10
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Sandrine

Liked: Cleanliness, staff & service, amenities
Propreté de la chambre irréprochable
Chambre au 2eme etages
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Aymeric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour très calme. Le lieu est totalement isolé et sans centre d'intérêt à proximité immédiate. Seuls les bains et le ski ( et encore pas pratique en terme d'emplacement) sont à proximité. Une semaine dans l'hotel est quasiment trop long car pas une offre de restauration adequate. L'hotel ne communique sur rien. Par exemple la soirée du 31/12 a été un peu triste car nous avons mangé dans notre chambre ( pas de restauration possible au bar ce soir là et le restaurant affichait des prix dingues pour un menu unique). Et à minuit en descendant pour voir les feux d'artifice, on s'est rendu compté qu'il y avait une soirée qui n'avait pas été communiqué. Le personnel est aux petits soins. Un grand merci à toute l'équipe. Ils ont été extra! Et grand bemol à la fin du séjour quand ma facture est éditée puisque le prix affiché par nuit a un gros différenciel avec ce que j'ai payé sur hotel.com !!!!! E
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Rainelde

Liked: Cleanliness, staff & service, amenities
Das Zimmer war schön, sauber aber ein bisschen klein vorallem das Badezimmer. Dass Personal war sehr nett und freundlich und immer lächelnd und zuvorkommend. Wir waren zufrieden und können dass Hotel empfehlen.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Kevin

Excellent séjour dans cet Hôtel
Stayed 1 night in Jan 2026
Verified

6/10 Okay

alexandra

Liked: Cleanliness, staff & service
Disliked: Amenities
Die Terrasse mit dem Deck war über die Feiertage Neujahr geschlossen. Das schöne Deck war der Grund meiner Buchung, damit ich im Winter auf Lamfell die Sonne geniessen kann. Dies war dann nicht möglich. Begründung: Gäste hätten sich über Lärm beschwert. Keine Sauna, Dampfbad im Hotel. Man muss neben an in den Spa mit Hunderten von externen Besuchern und noch extra bezahlen. Hotelzimmer war schön, Aussicht ist schön
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

selina

Disliked: Amenities
Wir haben 3 Tage im Eringerhotel verbracht. Leider war es eine Enttäuschung. Wir haben sehr viel Geld bezahlt und bekamen nicht einmal ein Zimmer mit Bergblick. Stattdessen mussten wir hinters Haus schauen. Für diesen Preis kann man mehr erwarten. Der Roomservice funktionierte nicht gut. Wir haben 2x was bestellt und beide Male mussten wir nach 1 Stunde nochmal anrufen weil man uns vergessen hat. Das Wellness ist völlig überteuert. Ist man Hotel Gast, kostet es 10.- weniger. Anstatt 50.- sind es 40.-. Ich finde das eine Frechheit. Man bezahlt als Hotelgast sonst schon sehr viel und dann kann man nicht mal gratis Baden. Das Hallenbad war viel zu kalt. Da kann man nicht lange verweilen. Draussen ist es etwas besser. Aber auch da könnte man 2 Grad mehr vertragen. Im Zimmer hatte es weder eine Kaffemaschine noch einen Wasserkocher, was sehr schade ist. Die Menüs welche angeboten wurden sind sehr spärlich und sehr teuer. Auch die Lifte sind eine Katastrophe. Man wartet ewig lange.. Wenn man frisch im Hotel ankommt ist es sehr unübersichtlich. Wir haben kaum die Reception gefunden. Auch gab es leider keine Infos was man alles an diesem Ort unternehmen kann. Keine Prospekte und gar nichts. Es wurde allgemein wenig erklärt. Wir sind sehr enttäuscht und kommen aufjedenfall nicht wieder. Schade ums Geld.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Anaëlle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propre et neuf .
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Martin

Disliked: Staff & service, property conditions & facilities

viel mehr erwartet .....

Empfang nicht besetzt ( 19h ) - Zimmer : sehr viele Baumängel - Restaurant : sehr kleine Karte ohne lokale Gerichte ( französischer Camembert und das im Wallis ) - es wird nur drinnen Bedient, schöne Terrasse nicht bedient bei 23°C um 20h, Fazit : sehr schade das hier nicht mehr draus gemacht wird - Erklärung : es fehlt wohl ein Patron ...
Stayed 1 night in Aug 2025
Verified

8/10 Good

Henrik

Liked: Cleanliness, property conditions & facilities
Langsom betjening i restauranten samt elevator udenfor drift i flere dage, det er ikke godt nok
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Nicolas

Liked: Cleanliness, room comfort
Nous avons séjourné en février 2025 durant 3 nuits. A notre arrivée l'employé nous a dit que nous n'avions pas encore payé (à tord) et à effectué une manipulation sur son terminal de payement, qui à ensuite sorti un reçu. Nous avons cru que l'on avait été débité 2 fois. Après contact avec Hotels.com, la situation a pu être éclaircie. Cette manipulation est normale mais n'aurait pas du être effectuée devant les clients. On ne nous a pas expliqué comment se rendre au local à ski, ni aux pistes, ni au petit-déjeuner, ni au restaurant. On ne nous a pas proposé un chariot pour monter nos affaires dans notre chambre (il faut prendre 2 ascenseurs différents depuis le parking pour aller aux chambres et/ou au local à ski) alors qu'on en a vu plus tard durant notre séjour. Les cartes d'accès à la chambre et au local à ski ne fonctionnaient pas, nous avons du passer à la réception plusieurs fois pour pouvoir ouvrir la chambre et le local à ski. 1 des 3 chiffres du numéro de chambre était manquant à notre arrivé, puis il a été écrit grossièrement au stylo sur le mur. Les plinthes du couloir ne tenaient pas et étaient couchées sur la moquette. Le spa n'est pas inclus dans le prix de la chambre et était sur-occupé (nous avons eu de la peine à trouver un casier). Nous nous attendons pas à ces problèmes lorsque l'on réserve un 4 étoiles. Cependant, la vue depuis la chambre est superbe et la chambre était très bien. Le petit-déjeuner est top, pleins de choix sucré ou salé et de la région.
Numéro de la chambre écrit au stylo
Plinthes décollées
Plinthes décollées
Vue sur la vallée depuis la chambre
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

Koen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Mooi hotel maar duur

Mooi hotel, enkel heel jammer dat er niet vermeld stond dat het zwembadencomplex een additionele kost van 40€ p.p. met zich mee bracht… de dame aan de receptie was ook helemaal niet vriendelijk toen we dit hebben aangekaart.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Loïc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
magnifique hotel calme et reposant, recommande grandement
Stayed 1 night in Feb 2025
Verified

8/10 Good

Andreas

Liked: Staff & service, property conditions & facilities
Die Lage und Aussicht sind Traumhaft. Auch die Anlage ist sehr schön. Leider fehlt es ein bisschen an den Details. Keine Infos über das Hotel, die Restaurants und das WIFI auf dem Zimmer. Das Frühstück ist leider nicht sehr befriending und sogar für Eier beim Frühstück muss man noch extra bezahlen. Das SPA ist nich zu empfehlen, wenn man eine Auszeit wünscht. Es war zu überfüllt und es hatte sehr wenig Liegefläche zur Vergügung. Sowie als Gast muss man noch 40 Fr. Pro Person/Tag bezahlen.
Stayed 2 nights in Jan 2025
Verified

6/10 Okay

Anouk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les chambres trop petites, un seul siège, température trop élevée et non règlable. Le bruit de la terrasse. Pas d'informations ni dans la chambre et trop peu à l'accueil. Mauvais oreiller.Pas assez de lumière en chambre. Manquait un goûter avec cakes ou autre pour l'après-ski, payant ou non. Belle chambre, matelas très confortable, personnel très sympatique et serviable. Très pratique pour louer les skis et partir directement sur les pistes. Les bains aussi super, dommage que les poum-poum de la terrasse sonnent dans la salle de repos... Super petit déjeuner.
Stayed 2 nights in Jan 2025