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The Swan at Hay Hotel

Property class: 4

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Photo gallery for The Swan at Hay Hotel

Garden
Exterior
Property grounds
Garden view
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
Church Street, Hay-on-Wye, Hereford, Wales, HR3 5DQ
  • Place, Brecon Beacons National Park
    ‪1 min walk‬
  • Place, River Wye
    ‪2 min walk‬
  • Place, Hay Castle
    ‪3 min walk‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | Individually decorated, individually furnished, desk, laptop workspace

Classic Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Individually decorated, individually furnished, desk, laptop workspace

Superior Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Individually decorated, individually furnished, desk, laptop workspace

Superior Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Individually decorated, individually furnished, desk, laptop workspace

Deluxe Double Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Hereford

The Swan at Hay Hotel places you within a 5-minute walk of Hay Castle and Hay Cheese Market. This 19-room, 4-star hotel has 2 restaurants, free in-room WiFi, and free self parking.

What's nearby

  • Brecon Beacons National Park - 1 min walk - 0.0 miles
  • River Wye - 2 min walk - 0.1 miles
  • Hay Castle - 3 min walk - 0.2 miles
  • The Old House - 4 min walk - 0.3 miles
  • The Warren - 9 min walk - 0.5 miles

Getting around

  • Builth Road Station - 31 min drive
  • Cardiff International Airport (CWL) - 102 min drive

Restaurants

  • ‪The Olde Black Lion - ‬7 min walk
  • ‪Antur Brew Co - ‬8 min drive
  • ‪The Rhydspence Inn - ‬7 min drive
  • ‪The Three Tuns - ‬6 min walk
  • ‪Boat Inn - ‬8 min drive

About this property

The Swan at Hay Hotel

At The Swan at Hay Hotel, guests have access to free WiFi in public areas, coffee in a common area, and express check-out. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a terrace, laundry facilities, and a banquet hall.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, desks, and free tea bags/instant coffee are other standard amenities. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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The Harp Inn
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  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 123 reviews
$91 nightly
The price is $109
Apr 29 - Apr 30
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1812 Bar
  • The Garden Room
  • The Market Bar

Things to do

  • Archery

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1812
  • Designated smoking areas
  • Georgian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per night
  • Dogs and cats only
  • 2 total pets
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • There are no elevators.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford

Frequently asked questions

Is a free cancellation option available at The Swan at Hay Hotel?

The Swan at Hay Hotel provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at The Swan at Hay Hotel?

As of Apr 12, 2026, prices found for a 1-night stay for 2 adults at The Swan at Hay Hotel on Apr 23, 2026 start from $202, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near The Swan at Hay Hotel?

Located steps from Hay Castle, this hotel is in Hereford, and within a 10-minute walk of River Wye and The Warren. You'll also find The Old House and Richard Booth's Bookshop less than a mile away.

Will I be able to park at The Swan at Hay Hotel?

Yes, self parking is offered for free at the hotel.

Does The Swan at Hay Hotel have a casino at the property?

No, The Swan at Hay Hotel doesn't have a casino.

Will I find an indoor pool at The Swan at Hay Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Swan at Hay Hotel?

Couples staying at this hotel will appreciate amenities like 2 restaurants plus some guestrooms include a city view and a separate bathtub and shower.

Does The Swan at Hay Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Swan at Hay Hotel feature a restaurant that includes a breakfast menu?

Yes, The Swan at Hay Hotel has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does The Swan at Hay Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Swan at Hay Hotel for a fee of GBP 15 per pet, per night.

Does The Swan at Hay Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at The Swan at Hay Hotel?

No, there aren't any guestrooms with balconies at The Swan at Hay Hotel.

The Swan at Hay Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 171 out of 305 reviews
Rating 8 - Good. 83 out of 305 reviews
Rating 6 - Okay. 33 out of 305 reviews
Rating 4 - Poor. 16 out of 305 reviews
Rating 2 - Terrible. 2 out of 305 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic, helpful staff - well tested, when we arrived a day early by mistake , but smoothed over in an instant . If you are in town for books - you could not have a better location, easy to dash back with your bibliophile hauls .
Stayed 1 night in Jan 2026

8/10 Good

Daniel

Liked: Cleanliness
Stayed 2 nights in Dec 2025

10/10 Excellent

STEPHEN, SHERWOOD PARK

Stayed 1 night in Nov 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location

The hotel is in a perfect location for a visit to Hay on Wye. It is a short walk to all the shops and amenities. It has on site parking behind the hotel. On this particular visit I had twisted my knee prior to arrival and I found the staircases up to our room a bit of a challenge.
Stayed 1 night in Oct 2025

10/10 Excellent

Callum

Traveled with partner
Liked: Staff & service, amenities
Very good
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff, lovely large room and well looked after. Really tasty cooked breakfast, although the cereals table looked a bit makeshift (but this is getting picky). Porter opened the bar late so we could have a few drinks after coming back from a wedding
Stayed 1 night in Sep 2025

10/10 Excellent

jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with great restaurant at the property. Highly recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Attentive and very welcoming staff. Great menu and food. Lovely independent hotel, outdoor area so pretty. Both enjoyed wonderful stay and enjoyed local walks/activities. Many Thanks.
Stayed 3 nights in Aug 2025

10/10 Excellent

Christopher

Stayed 2 nights in Aug 2025

6/10 Okay

Iain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hay on Wye lovely, hotel well placed to walk around town and a path down to the river.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness
Stayed 4 nights in Jul 2025

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
A good stay, everything completely satisfactory. Helpful checkout person.
Stayed 1 night in Jul 2025

10/10 Excellent

Jacqueline

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Swan at Hay Hotel couldn't have been better. The accommodations, staff, and location were perfect for our stay in Hay-0n-Wye.
Stayed 2 nights in Jun 2025

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel.

Staff friendly and obliging. Food good. Weather was lovely to sit in the garden.
Stayed 1 night in Jun 2025

6/10 Okay

Jackie

Stayed 1 night in May 2025

8/10 Good

Yvonne M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is hotel parking but it is a tight fit if you arrive late. Didn’t use the dining facilities as there are better options in the town
Stayed 1 night in Apr 2025

6/10 Okay

Judy

Traveled with group

Location was good but the hotel was only OK.

It was ok..good location for Hay but a little shabby around the edges and the food was dreadful. It seemed to cater for the local crowd which is good for them so the garden was full of lots of people enjoying the weather and the beer and bar food. I had to queue for some time at the bar to get a glass of wine and the bar was at the other end of the hotel. The TV in the room didn’t work and the hotel was quite noisy.
Stayed 1 night in May 2025

10/10 Excellent

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and lovely building in beautiful Hay. Love the original sash windows.
Stayed 1 night in Apr 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mary, Halifax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful inn inside and out with great inside and outside dining facilities as well. If you only think to visit Hay-On-Wye dyring the book festival you are missing out on all the other wonderful attributes of the region. The walking is fabulous, ancient wooded footpath along the River, Mouse Castle Woods, Hay Castle, the outdoor market huge ancient Yew trees at Cusop's St. Mary's church. If, like me, your purpose is to explore on foot, tuck some slippers in your backpack so as not to dirty the carpets. Slippers are not provided :)
Stayed 2 nights in Mar 2025

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice & convenient hotel for a weekend soaking up the atmosphere in Hay on Wye and browsing through the book shops. The staff were extremely friendly and helpful. We were in Room 1 which is above the kitchen so noisy first thing in the morning. The signal for the TV was not reliable. However, these did not detract from our wonderful stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank-you always a very enjoyable stay and excellent food
Stayed 1 night in Feb 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night.
Stayed 2 nights in Jan 2025