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El Puerto Hotel

Property class: 3.5

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Photo gallery for El Puerto Hotel

A modern room with a large sliding glass door leading to a balcony with a view of the ocean.
A hotel room with a large bed, a TV on a wooden console, a desk with a chair, and a large window with a view.
A spacious library with wooden tables and chairs, large windows, and ceiling lights.
A modern living room with a large window, a sofa, a TV, and a table.
A modern room with a sofa, a coffee table, a TV, and a large window with a view of greenery.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
No.252, Shadao Rd., Hengchun, Pingtung County, 946
  • Place, Kenting National Park
    ‪1 min walk‬
  • Place, Sand Island
    ‪1 min walk‬
  • Place, Shell Sand Exhibition Hall
    ‪1 min walk‬

Room options

View all photos for Oasis Flower Double Room with Mountain View

A modern hotel room with a large window, a sofa, a wooden coffee table, a TV, and a bed.

Oasis Flower Double Room with Mountain View

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Quad Sea View

A hotel room with two beds, a large window with a view, wooden walls, and framed pictures.

Deluxe Quad Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Large Twin Beds
  • Free wired internet

View all photos for Quadruple Room, Multiple Beds

A modern hotel room with a large balcony, a bed, a TV, and a dining area.

Quadruple Room, Multiple Beds

  • Sea view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free wired internet

View all photos for Superior Room, Mountain View

A modern hotel room with a large bed, a desk, a TV, and a wooden accent wall.

Superior Room, Mountain View

  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double Suite

A modern living room with a large window, a sofa, a TV, and a coffee table.

Deluxe Double Suite

  • Partial ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double Room, Mountain View

A modern room with a bed, a TV, a desk, a sofa, and a large window with a view.

Deluxe Double Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

Hengchun

Located in Eluan, El Puerto Hotel is next to Sand Island and Shell Sand Exhibition Hall. This 22-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Kenting National Park - 1 min walk - 0.0 miles
  • Sand Island - 1 min walk - 0.0 miles
  • Shell Sand Exhibition Hall - 1 min walk - 0.1 miles
  • Eluanbi Lighthouse - 2 min drive - 1.3 miles
  • Eluanbi Park - 2 min drive - 1.3 miles

Restaurants

  • ‪雲鄉 - ‬7 min drive
  • ‪墾丁凱撒-發現西餐廳 Compass Restaurant - ‬7 min drive
  • ‪七賢吧 Seven Scholars Lounge - ‬7 min drive
  • ‪白沙灘泰式料理 - ‬8 min drive
  • ‪墾丁凱撒-小灣酒吧 Beach Bar - ‬7 min drive

About this property

El Puerto Hotel

El Puerto Hotel features free WiFi in public areas and a water dispenser. You can put free parking to good use if you drive. Front-desk staff can assist with tours/tickets and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and litter boxes.
Guests can expect 42-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers. Other standard amenities include dining areas, phones, and desks. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • In a national park
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Mini-fridge
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for TWD 1500 per accommodation (varies based on length of stay), plus a deposit of TWD 1000 per day
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls and litter boxes are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: TWD 1000 per day
  • Pet fee: TWD 1500 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
  • Check-in: 4:00 PM—-8:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

El Puerto Hengchun
El Puerto Hotel Hengchun
El Puerto Hotel Hotel
El Puerto Hotel Hengchun
El Puerto Hotel Hotel Hengchun

Frequently asked questions

Is a free cancellation option available at El Puerto Hotel?

El Puerto Hotel offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to do around El Puerto Hotel?

This hotel is situated in Eluan, just steps from Shell Sand Exhibition Hall and Sand Island. You'll also find Kenting Night Market and Longpan Park within a short drive.

Is there parking available at El Puerto Hotel?

Yes, self parking is offered for free at the hotel.

Does El Puerto Hotel include a casino at the property?

No, El Puerto Hotel doesn't have a casino.

Will I find an indoor pool at El Puerto Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about El Puerto Hotel?

Couples will appreciate amenities at this hotel, including a pillow menu and free wired internet in each guestroom, and some feature sea view.

Does El Puerto Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does El Puerto Hotel feature a restaurant that includes a breakfast menu?

No, El Puerto Hotel doesn't have a restaurant that serves breakfast.

Will El Puerto Hotel allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at El Puerto Hotel for a fee of TWD 1500 per accommodation, per day. The property also provides food and water bowls and litter boxes. A deposit of TWD 1000 per day is collected.

Does El Puerto Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at El Puerto Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy sea and mountain views.

El Puerto Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 112 out of 216 reviews
Rating 8 - Good. 76 out of 216 reviews
Rating 6 - Okay. 19 out of 216 reviews
Rating 4 - Poor. 4 out of 216 reviews
Rating 2 - Terrible. 5 out of 216 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very spacious room. The whole hotel seems under renovation/refurbishment.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property. A bit far from the center but great for our purpose of cycling.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience !!!

A fantastic room with HUGE space , lovely decoration in whole room , bathroom was soooo nice even without bathtub , cats are adorable , anyway i will come back again for sure!
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff. The room is big and hotel is close to the beach but unfortunately beach was closed. The location is remote so you need a car or moped.
Stayed 3 nights in Oct 2023
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room is spacious and has a great view of the ocean, and cleaned well. However our check-in experience was unpleasant, or I should rather say, non-existent. Despite I replied to the hotel’s email inquiry on our arrival time, we arrived late around 11pm, and found the hotel entrance locked and all lights shut. We stood in rain trying to figure out how to get in. Their phone number listed on Expedia doesn’t work. We finally got into the lobby by pressing a button labeled as “do not use,” and found another phone number listed for “after hour service” which no one picks up. We searched for a while but had no luck, and had to download a massaging app to try to get in touch with their receptionist. After a few calls with no response, they finally messaged back to say that they have hidden our room key in the front desk. The hotel could have helped us to save all the trouble by either letting us know they are not equipped to accommodate late check in, or by providing us with access information ahead of time. It’s unfortunately a very frustrating experience trying to search for clues in rain and darkness, and worries about if we have a space to stay for the night. We didn’t meet any of their staff / anyone else till we leave next morning. Please be aware of the late check in issue if you may arrive late - their Google review says they have 24 hour staff onsite but that’s not the case.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
停車便利、客房很乾淨舒服，可惜部分區域維修中，又是一次很放鬆很棒的住宿體驗，謝謝。
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
This hotel is the definition of “don’t judge a book by its cover.” The rooms were amazing and the staff was really helpful. It seemed like there were some renovations being done as we visited in the off season. It was really lovely and I would absolutely recommend.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
都蠻好的～空間很寬敞～貓咪也非常撒嬌親人，硬要挑剔就是如果洗手台有洗手乳比較方便
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Googleマップで見るとバスでホテルまで行けるように見えますが、平日は15時で終わってしまうようです。 バスで向かう人は運行時間にご注意。 ホテルの隣には、Youbikeのポートがあるので便利です。 台湾最南端にも割とすぐに行けました。 一番近いコンビニは1km先のセブンイレブン。 部屋も広く静かです。
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
完美，無可挑剔。可惜沒住到海景房
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Ägarna helt fantastiska. otroligt stort rum. Tyst och lugnt. Fint korallrev över gatan. Skyddat område så beachen inte tillgänglig. Bad inte lämpligt. vassa koraller. om mansöker lugn och ro lång från allt och all så är detta magiskt. Vänligheten otrolig fin.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
很安靜，服務親切，風景佳，值得體驗
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Wir fanden es super hier. Auch wenn wir leider kein Zimmer mit Meerblick bekommen haben, wie alle anderen Gäste. Vor hat er dennoch super gefallen.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很大很乾淨，洗澡水量大很澎湃，重點離雙塔活動結束點很近，配合自行車活動還延後check in到晚上2點，誠心推薦給每位參加自行車活動需要住宿的人。
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很大，寵物友善，離砂島近 可以玩沙，潮間帶生態 讚
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

意外驚喜

服務人員友善親切
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空間很大，房間非常乾淨整潔停車方便
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
房間寬敞舒適，大堂有幾隻貓咪，職員有善
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
床很好睡
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間寬敞、床好睡
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
希望電燈可以有多段式可以選擇，睡覺區燈光可以獨立開關能跟客廳分開
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
空間夠大，cp值超高，設備雖然有一點舊，整體還不錯。 不過浴缸的止水塞子有點兩光，很容易漏水。
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
雙人房有一房一廳還有半露天的陽台浴池，服務人員也很親切，房價也合理！真的是很棒的住宿選擇，下次如果有機會再到墾丁，還是會選擇入住泊途。
Stayed 2 nights in Oct 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

不推薦，但算便宜，強烈建議再三思。

憑著九年前住過的美好經驗，期望本次也有美好回憶，但是，可惜的是，一入住看到斑駁，老舊的住宿外觀，沒有整理的環境，蕭條的整體環境。房間很大，但是仔細看就知道應該沒有在維護了。半夜上廁所發現一隻大蟑螂，時不時還有馬陸，馬陸是益蟲還可接受，蟑螂不能接受。
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的一次住宿 還會再去。
Stayed 1 night in Jul 2022