The banister was loose in two place. At the bottom. The first one, and further up. Felt dangerous.No stool to reach glasses on shelf. I could reach mugs, but had to climb on a stool to get a glass. Did not feel like a safe option.The hot water ran out after 1 shampoo. I was not in long, hadn’t had a chance to wash my body.Loved everything else! Great design, plenty of amenities, and the sauna was a great bonus.