Harker Heights Independent

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Jun 11 - Jun 12

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Jun 12 - Jun 13

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Harker Heights hotels essential information

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Recent Reviews

Extended Stay America Premier Suites - Temple - Medical Center

1/5 Terrible

"We had to unexpectedly book a room due to delayed flights and A/C out at our house. Emilio was very pleasant at check-in. The room assigned to us had NOT been cleaned. Trash in both trash cans, filthy tabletop of crumbs and countertops that had spills that had not been wiped down. Mess in the bathroom sink. No linens on the bed and minimal towels in the bathroom. We requested another room and were told they were “full”. We ended up making our own bed, which was nothing more than a thin mattress on a metal frame, to expedite the process. Emilio did his best to assist us, and we are grateful for that. We were told at checkout that they “only have 3 maids to clean all the rooms.” I think management needs to have better oversight on what those 3 maids are doing. We chose this location because of excellent reviews, convenience to where we needed to be, and price. It didn’t work out the way we had hoped. The front desk did apologize for the mess; however, it wasn’t their fault to apologize for. This rating reflects the room condition and lack of attention to detail on the cleaning staff NOT the staff we encountered during our stay. I have stayed at Extended Stays before and had hoped for a better experience at this one."

A verified traveler stayed at Extended Stay America Premier Suites - Temple - Medical Center

Posted 1 day ago

Best Western Harker Heights - Killeen - Fort Hood TX

2/5 Poor

"We were there for 4 days and the elevator was out of service the entire time of our stay. The ice machine on our floor didnt work either. Carpets in hallways were stained and the entire hotel looked like it was in need of an update/maintenance. Requested a late check out, but that wasn't possible and was asked to leave immediately at checkout time. It looked like it was a nice hotel at one time, but hasn't really been taken care of."

A verified traveler stayed at Best Western Harker Heights - Killeen - Fort Hood TX

Posted 3 days ago

3/5 Okay

"Overall Experience: Property & Maintenance The property itself deserves recognition—it was clean, well-maintained, and presented a professional appearance throughout our stay. Areas of Concern Breakfast Service - The breakfast offerings were delicious and appreciated - However: Breakfast potatoes were overcooked on two consecutive days Staff Interactions Two team members fell short of hospitality standards: 1. Breakfast Area Staff — The lady maintaining the breakfast area was unwelcoming. She gave our family an unpleasant stare while we were eating and conversing, which created an uncomfortable atmosphere. 2. Front Desk (Day Shift) — A female daytime front desk staff member was neither friendly nor welcoming during interactions. Unfortunately, I didn’t get her name. I know she worked the desk from morning until evening and she wore long straight hair. Key Message In the hospitality industry, customer care and genuine hospitality are not optional—they're foundational. When guests don't feel welcomed and valued, it directly impacts the business's reputation and guest loyalty. Recommendation We respectfully urge management to: - Address these service standards with the staff members involved - Reinforce hospitality training and expectations - Ensure consistent, warm guest interactions across all shifts Thank you for considering this feedback. We appreciate the opportunity to share our experience."

A verified traveler stayed at Hampton Inn Harker Heights

Posted 6 days ago

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