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Sofitel Hangzhou Westlake

5.0 star property

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Photo gallery for Sofitel Hangzhou Westlake

Exterior
Pub
3 restaurants; breakfast, lunch, and dinner served
Pub
A hotel room with a large bed, a separate bathroom with a bathtub, a large mirror, and a view of the city.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002
  • Place, West Lake
    ‪3 min walk‬
  • Place, Westlake Yintai Commercial Center
    ‪6 min walk‬
  • Place, Qinghefang Old Street
    ‪10 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪27 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a TV mounted on the wall, a dining table with a fruit bowl, and a view of trees through the window.

Junior Suite, 1 King Bed

  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Club Lounge Access

A hotel room with a bed, bedside table, lamp, TV, and a dining area with a table set for two.

Luxury Room, 1 King Bed, Club Lounge Access

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury City View King Room

A hotel room with a large bed, a desk with a chair, a TV, and a view of the cityscape.

Luxury City View King Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Club Lounge Access, City View

A hotel room with a large bed, a desk with a chair, a TV, and a view of the cityscape.

Luxury Room, 1 King Bed, Club Lounge Access, City View

  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior City View King Room

A hotel room with a large bed, a desk, a chair, a television, and a window with a view of trees.

Superior City View King Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds, City View

A hotel room with two beds, a television, a desk, and a dining table with fruit.

Superior Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 King Bed (Prestige)

A modern hotel room with a large window, a chandelier, a sofa, a dining table, and a TV.

Suite, 1 King Bed (Prestige)

  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior King Room

A hotel room with a bed, a desk with a television, a dining table with chairs, and a carpeted floor.

Superior King Room

8.8 out of 10
Excellent
(8 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury King Room

A hotel room with a bed, bedside table, lamp, TV, and a dining area with a table set for two.

Luxury King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a desk, a TV, a lamp, and a window with curtains.

Superior Room, 2 Twin Beds

7.2 out of 10
Good
(5 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Luxury Room, 2 Twin Beds

A hotel room with a bed, a desk with a lamp, a TV, and a vase with flowers.

Luxury Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Hangzhou

Located in Shangcheng within a 5-minute walk of West Lake, Sofitel Hangzhou Westlake is within 2 miles (3 km) of other popular sights like Broken Bridge. This 233-room, 5-star hotel has 3 restaurants, a full-service spa, and an indoor pool. It's connected to a shopping center in central Hangzhou and also close to Wulin Square and Hangzhou Tower Shopping Mall.

What's nearby

  • West Lake - 3 min walk - 0.2 miles
  • Westlake Yintai Commercial Center - 6 min walk - 0.3 miles
  • Qinghefang Old Street - 10 min walk - 0.5 miles
  • Phoenix Mosque - 12 min walk - 0.7 miles
  • Wushan Night Market - 15 min walk - 0.8 miles

Getting around

  • Wushan Square Station - 7 min walk
  • Hangzhou Railway Station (HZD) - 9 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • ‪McDonald's (麦当劳) - ‬1 min walk
  • ‪香天下 - ‬3 min walk
  • ‪一茶一坐（西湖银泰店） - ‬4 min walk
  • ‪棒约翰 Papa johns - ‬5 min walk
  • ‪尼积咖啡 - ‬1 min walk

About this property

Sofitel Hangzhou Westlake

At Sofitel Hangzhou Westlake, guests enjoy a full-service spa, an indoor pool, and a 24-hour gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 550 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Refrigerators, minibars, and free newspapers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 188 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Club lounge
  • Kwee Zeen
  • Le Bar
  • Sky Garden RoofTop Lounge
  • Yong Jin Ge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • On a lake
  • Terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property’s spa will not be available until further notice.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CNY 288.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CNY 500 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 188 per person
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from noon to 8:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

Are free cancellation options available at Sofitel Hangzhou Westlake?

Sofitel Hangzhou Westlake provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Sofitel Hangzhou Westlake?

As of Jul 11, 2026, prices found for a 1-night stay for 2 adults at Sofitel Hangzhou Westlake on Aug 9, 2026 start from $110, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Sofitel Hangzhou Westlake?

This hotel is situated in Shangcheng within a 10-minute walk of West Lake and Westlake Yintai Commercial Center. You'll also find Qinghefang Old Street and Wushan Night Market less than a mile away.

Will I be able to park at Sofitel Hangzhou Westlake?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa at Sofitel Hangzhou Westlake?

There is a full-service spa available for guests to enjoy and services include body treatments, massages, and facials.

Are there luxury amenities available at Sofitel Hangzhou Westlake?

Yes, guests can indulge in luxuries such as an indoor pool, 3 restaurants, and a full-service spa at this hotel.

Does Sofitel Hangzhou Westlake have a casino?

No, Sofitel Hangzhou Westlake doesn't have a casino.

Will I find an indoor pool at Sofitel Hangzhou Westlake?

Yes, this hotel has an indoor pool. Guests have pool access between noon and 8:00 PM.

What will couples enjoy most about a stay at Sofitel Hangzhou Westlake?

This lakeside hotel offers plenty of amenities for couples including 3 restaurants, an indoor pool, and a full-service spa.

Does Sofitel Hangzhou Westlake have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Sofitel Hangzhou Westlake feature a restaurant that includes a breakfast menu?

Yes, Sofitel Hangzhou Westlake has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Sofitel Hangzhou Westlake allow pets to stay for free?

No, pets and service animals aren't allowed at Sofitel Hangzhou Westlake.

Does Sofitel Hangzhou Westlake have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Sofitel Hangzhou Westlake?

The closest major airport to Sofitel Hangzhou Westlake is Hangzhou (HGH-Xiaoshan Intl.), which is 23.1 mi away (34 minutes by car).

Can I book a room with a balcony at Sofitel Hangzhou Westlake?

No, there aren't any guestrooms at Sofitel Hangzhou Westlake that offer a balcony.

Sofitel Hangzhou Westlake Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 233 out of 526 reviews
Rating 8 - Good. 196 out of 526 reviews
Rating 6 - Okay. 51 out of 526 reviews
Rating 4 - Poor. 34 out of 526 reviews
Rating 2 - Terrible. 12 out of 526 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is little bit old but the location and the staff are great. The room is clean and the breakfast is good too.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all around very nice!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s location is fantastic! So close to Westlake and the shopping malls, all within walking distance. Room was clean and the bathroom was nice. Wished the opening hours of the pool was earlier and not 11.30am.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Debbie Miu Kwan

Liked: Cleanliness, amenities, property conditions & facilities
The room was great and the staff was always courteous.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room!
Right across the street from Sofitel Hotel!
Restaurant in hotel
Robe in room!
Pool in hotel
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great buffet breakfast and very friendly hotel staff
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Thu

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel amazing location
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Arnaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located, clean, good breakfast
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff; amazing location;
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Spacious n convenient location. Have good transport service
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice checking in experience
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Its not actually a five star hotel. More like a 3 star. Whilst its in a good location, thats not enough to justify it
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Wee Hong

Liked: Cleanliness, staff & service, amenities
Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Fulco

Liked: Cleanliness, amenities, property conditions & facilities
Received a room upgrade and had a nice breakfast with my kid. Next to West Lake, so can’t beat the location. Swimming pool is small but we enjoyed it anyway. Nice views from the terrace on the 6th floor overseeing the lake. Overall, a great stay.
View for the terrace in winter.
At the West Lake.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Celine

Very clean room, cleaning staff (
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and very convenient
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Haitian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and great service👍
Stayed 1 night in Jan 2025
Verified

8/10 Good

JUNGHYUN

Liked: Cleanliness, staff & service, amenities
The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Kwok Wing

Liked: Cleanliness, staff & service, amenities
Clean room! Polite staff!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

NANDAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent choice if you're visiting Hangzhou — the hotel's proximity to West Lake is one of its biggest highlights. After dinner, we found ourselves taking long, leisurely walks along the lake, which was absolutely lovely. We had a corner room facing the lake, and the view made it even more special. The rooms were clean, well-maintained, and comfortable throughout our stay. What really stood out was the staff. We arrived late at night and they went out of their way to help us with a charger adapter and extra bottles of water — no fuss at all. This was during the Qingming Festival, so the hotel was very busy, yet every single staff member remained cheerful and genuinely happy to assist. Highly recommend for both leisure and first-time visitors to Hangzhou!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

amitabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Great location next to the lake
Stayed 1 night in May 2024
Verified

10/10 Excellent

Yuen Teng

Liked: Cleanliness, staff & service, property conditions & facilities
I like the room as they really fulfill my request on high floor and upgrade my room.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent location a block from West Lake, clean comfortable facility, would stay here again.
Stayed 2 nights in Jun 2024

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