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Aparthotel

Oakwood Residence Hangzhou

4.5 star property
Luxury aparthotel with free parking connected to a shopping center in Hangzhou

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Photo gallery for Oakwood Residence Hangzhou

Enjoy a panoramic city view from the large window in this stylish room, featuring a comfortable sofa and flat-screen TV.
Relax in a spacious room with a large bed, flat-screen TV, and city views.
Enjoy meals in the kitchen with a microwave and stainless steel sink, adjacent to a dining area with a table and chair.
Hotel entrance with large glass doors and potted plants.
Welcome to our hotel lobby, featuring a spacious reception area with a reception desk, comfortable seating, and a large chandelier.

Popular amenities

  • Bar
  • Dryer
  • Washer
  • Kitchen
  • Pool
  • Pet friendly

Explore the area

Map
No 28 Jiaogong Road, Hangzhou, Zhejiang, 310012
  • Zhejiang University Yuquan Campus
    ‪19 min walk‬
  • Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • West Lake
    ‪5 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪32 min drive‬

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Room options

View all photos for Two Bedroom Executive

Two Bedroom Executive | Living area | 47-inch LCD TV with digital channels, TV

Two Bedroom Executive

  • 1184 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for One Bedroom Executive

One Bedroom Executive | 1 bedroom, down comforters, pillowtop beds, in-room safe

One Bedroom Executive

  • 721 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Executive (Twin Beds)

Studio Executive (Twin Beds) | 1 bedroom, down comforters, pillowtop beds, in-room safe

Studio Executive (Twin Beds)

  • 538 sq ft
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Deluxe

1 bedroom, down comforters, pillowtop beds, in-room safe

Studio Deluxe

  • 484 sq ft
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive

1 bedroom, down comforters, pillowtop beds, in-room safe

Studio Executive

  • 538 sq ft
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Hangzhou

Located in Xihu within a mile (2 km) of Zhejiang University Yuquan Campus, Oakwood Residence Hangzhou is within a few miles (5 km) of other popular sights such as Hangzhou Tower Shopping Mall. This 155-room, 4.5-star aparthotel has an indoor pool along with free in-room WiFi and free self parking. It's connected to a shopping center in central Hangzhou and also close to Wulin Square and Broken Bridge.
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What's nearby

  • Zhejiang University Yuquan Campus - 19 min walk - 1.0 mile
  • Hangzhou Tower Shopping Mall - 3 min drive - 2.1 miles
  • Wulin Square - 3 min drive - 2.1 miles
  • West Lake - 5 min drive - 2.5 miles
  • Lingyin Temple - 6 min drive - 3.6 miles

Getting around

  • Wensan Road Station - 11 min walk
  • Yuhang Railway Station - 21 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 41 min drive

Restaurants

  • ‪卜家风情餐厅 - ‬1 min walk
  • ‪杭州名茶总汇休闲茶吧 - ‬1 min walk
  • ‪青青花艺 - ‬1 min walk
  • ‪江民杀毒软件 - ‬1 min walk
  • ‪杭州伟士电脑公司 - ‬1 min walk

About this property

Oakwood Residence Hangzhou

Luxury aparthotel with free parking connected to a shopping center in Hangzhou
Guests of Oakwood Residence Hangzhou have access to an indoor pool, a gym, and a sauna. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury aparthotel include free WiFi in public areas, a business center, and a meeting room.
Each apartment is air-conditioned and features a kitchen and space to spread out with a separate bedroom. A 47-inch LCD TV comes with digital channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport pillow menus and down comforters, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a washer/dryer, a coffee maker, and a rice cooker.
Recreational amenities at the aparthotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Mandarin), English, German, Japanese

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Property amenities

Pool/Spa

  • Indoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Family friendly

  • Free crib

Restaurants on site

  • Oakleaf

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Rice cooker
  • Stovetop
  • Toaster

Dining

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 124 for adults and CNY 70 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed: CNY 250 per night

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch LCD TV with digital channels

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Business center
  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • One pet total (up to 22 lbs per pet)
  • Fee: CNY 500 per pet per stay
  • One-time cleaning fee: CNY 500

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free local calls
  • Free newspapers in lobby
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop

Location highlights

  • Connected to a shopping center
  • In a business district
  • In a regional park
  • In the city center

Things to do

  • Fitness classes
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 155 units
  • 19 floors
  • Banquet hall
  • Built in 2011
  • Renovated - January 2023

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 12 to May 16:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CNY 500 per pet, per stay, plus a one-time cleaning fee of CNY 500
  • Dogs and cats only
  • 1 total (22 lbs is the maximum weight per pet)

Children and extra beds

  • Rollaway/extra beds are available for CNY 250.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CNY 2000 per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 124 for adults and CNY 70 for children
  • Pet fee: CNY 500 per pet, per stay plus CNY 500 one-time cleaning fee
  • Rollaway bed fee: CNY 250.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • The aparthotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Oakwood
Oakwood Hangzhou
Oakwood Residence Aparthotel
Oakwood Residence Aparthotel Hangzhou
Oakwood Residence Hangzhou
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hotel Hangzhou
Oakwood Hangzhou Hangzhou
Oakwood Residence Hangzhou Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hangzhou Aparthotel Hangzhou

Frequently asked questions

Are free cancellation options available at Oakwood Residence Hangzhou?

Oakwood Residence Hangzhou offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Oakwood Residence Hangzhou?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at Oakwood Residence Hangzhou on Aug 3, 2025 start from $93.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Oakwood Residence Hangzhou?

This aparthotel is situated in Xihu within a short 17-minute walk of Yellow Dragon Sports Center and also 17 minutes on foot from Huanglong Stadium. You'll also find West Lake and Hangzhou Botanical Garden within a short drive.

Is parking available on site at this aparthotel?

Yes, self parking is offered for free at the aparthotel.

Does Oakwood Residence Hangzhou include a casino?

No, Oakwood Residence Hangzhou doesn't have a casino.

Is there an indoor pool at Oakwood Residence Hangzhou?

Yes, this aparthotel has an indoor pool.

Is Oakwood Residence Hangzhou a good place to stay for couples?

There are plenty of amenities for couples at this aparthotel, including an indoor pool, a bar, and a restaurant.

Does Oakwood Residence Hangzhou have a hot tub?

No, but this aparthotel does have a sauna.

Does Oakwood Residence Hangzhou have a restaurant with a breakfast menu?

Yes, Oakwood Residence Hangzhou serves buffet breakfast for a surcharge each morning at Oakleaf.

Will Oakwood Residence Hangzhou allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Oakwood Residence Hangzhou for a fee of CNY 500 per pet, per stay.

Does this aparthotel have connecting rooms?

No, there aren't connecting rooms at this aparthotel.

What is the closest airport to Oakwood Residence Hangzhou?

The closest major airport to Oakwood Residence Hangzhou is Hangzhou (HGH-Xiaoshan Intl.), which is 23 mi away (41 minutes by car).

Can I book a room with a balcony at Oakwood Residence Hangzhou?

No, at Oakwood Residence Hangzhou, there aren't any apartments that list a balcony.

Oakwood Residence Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 161 out of 298 reviews
Rating 8 - Good. 99 out of 298 reviews
Rating 6 - Okay. 23 out of 298 reviews
Rating 4 - Poor. 13 out of 298 reviews
Rating 2 - Terrible. 2 out of 298 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Personal services, extra efforts by all who work here. Our home base each time when we are in Hangzhou. Exceptional service and perfect location.
View from our apartment.
Stayed 20 nights in May 2025

10/10 Excellent

Maura

Liked: Cleanliness, amenities, property conditions & facilities
House keeping staff was excellent and accommodating. The front desk staff was very helpful. This is my go-to hotel when I visit Hangzhou annually.
Stayed 15 nights in Apr 2025

10/10 Excellent

Jane, Redlands

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
For the family traveling with kids, I love the options of having washer, dryer and kitchen in the apartment. And I also like the gym to continue my routine work out while on vacation. This residence apartments are located in EAC (Europe American Center) which is easily for taxi driver to find. We rarely used public transportation in Hangzhou because taxi is really cheap. And for a family of 4 it is much more convenient to book online vehicle services or just get Taxi. Staffs are very friendly. Rooms are clean and spacious with minor flaws, e. g., toilet seat cover needs to be lowered down when flushing?? Dryer and washer are not separated, it takes 3 hours to dry clothes and clothes still come out damp… Overall I still enjoy the experience in Oakwood apartment. It has everything I need. Didn’t use the breakfast buffet, instead we went out and enjoyed the local food which is more traditional and with more options.
Stayed 4 nights in Mar 2025

10/10 Excellent

Hamid

Traveled with family
Liked: Cleanliness, room comfort

Staying at Oakwood Hangzhou

The design and condition of property was excellent. It is part of EAC, Euro American Center. Breakdast buffet and swimming was excellent, with high end interior finishes for the apartment units. A place to choose in Hangzhou.
Stayed 2 nights in Jan 2025

10/10 Excellent

Di

Traveled with group
Liked: Cleanliness, room comfort

Fantastic residence!

Stayed 4 nights in Nov 2024

8/10 Good

Ean Suat

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staying at Oakwood Residence Hangzhou served our objective well. We were looking for a hotel that provides washer as we were traveling light. The area is pretty centralised, walkable to the famous West Lake, also have restaurants and convenient stores.
Stayed 2 nights in Nov 2024

8/10 Good

Steve

Business traveler
Liked: Cleanliness, room comfort
Great service from the front desk
Stayed 3 nights in Jun 2024

10/10 Excellent

Maura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our choice year after year for our visits to Hangzhou
Stayed 21 nights in May 2024

8/10 Good

Huan, Fremont

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
位置非常好，也非常安静，离西湖不到4公里。房间很大很舒适，下次去杭州还会住这家。
Stayed 1 night in Apr 2024

4/10 Poor

Alan

Disliked: Room comfort
Mattress was like sleeping on a rock.
Stayed 1 night in Feb 2024

10/10 Excellent

Qihan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a 2 bedroom apartment on a high floor. Well kept property, everything looks new and clean. Staff were attentive and polite. Downsides : Dryer was faulty but detergent was provided for washer. No laundry basket. Would be helpful if there is a towel rack in the spacious bathroom, the clothes hook behind the toilet door is too high for an average height female. Pillows were too flat and bed too firm. Other than that, would love to return to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Chuan

Stayed 2 nights in Nov 2023

10/10 Excellent

Maura

Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here numerous times and it is our home base in Hangzhou.
Stayed 16 nights in Jun 2023

10/10 Excellent

baozhen

Stayed 2 nights in Jan 2023

10/10 Excellent

Derrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Oakwood in Hangzhou. I rate it 5 of 5. I stay here on each of 10 visits. Great location, scores of restaurant in the Oakwood complex. 24 hour Family Mart. 24 hour fitness center. And the greatest king size bed that knocks you out. Many rooms are like big apartments. A nice reasonable restaurant in the hotel.
Stayed 9 nights in Nov 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
what a reasonable price it was, such an excellent facility and location. It was an unbelievably comfortable trip.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely courteous and eager to please. The rooms had everything we needed for our week stay. There were many restaurants within a five minute walk.
Stayed 6 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Book a room with bath tub but was told i didnt book.
Stayed 3 nights in Jul 2019

10/10 Excellent

Anonymous

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our "go to" place to call home when we are in Hangzhou
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Overall ok

Overall ok but room was a bit smelly.
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old property with unhelpful staff

Stayed for 8 nights so far because of the location. BUT, their rooms smell - since it's service apt, the cooking smells from your neighbors will stay exactly in your room forever. Rooms are old, the beds are peeled off. Housekeeping don't do their jobs - your trash stay in where they were after the housekeeping and they never refill your toiletry. Most importantly, their staff are incompetent. I see 3-4 young employees standing at the front desk doing nothing. When asked them for help, they looked at each other and don't know what they were doing. The back office staff were very unhelpful - when I had an issue and needed to talk to the front desk, they transferred my call 3 times and everytime when the phone was picked up by a different staff, they gave me inconsistent information. The problem remain unsolved after four international calls.
Stayed 4 nights in Feb 2019