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Jen Hangzhou By Shangri-La

Property class: 4

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Photo gallery for Jen Hangzhou By Shangri-La

A modern living room with a sofa, chairs, a dining table, and a TV mounted on the wall.
A modern hotel room with a bed, sofa, TV, and a city view.
A rooftop terrace with a wooden table, chairs, a sofa, and umbrellas.
A modern building with a prominent 'JEN' sign on the top.
A modern gym with various exercise equipment, large windows, and a high ceiling.

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
No. 66 Zhongzhou Road, Gongshu District, Hangzhou, Zhejiang, 310004
  • Place, Wulin Square
    ‪8 min drive‬
  • Place, Hangzhou Tower Shopping Mall
    ‪8 min drive‬
  • Place, Hangzhou China Silk Town
    ‪9 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪56 min drive‬

Room options

View all photos for Deluxe Single Room, 1 King Bed, City View

A modern hotel room with a large bed, a small table, a chair, and a view of the cityscape.

Deluxe Single Room, 1 King Bed, City View

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, City View

A hotel room with a large bed, a TV, a city view, a kitchenette, and a bathroom.

Deluxe Twin Room, City View

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

A modern hotel room with a large bed, bedside table, lamp, and a view of the city through a large window.

Deluxe Room, 1 King Bed, Garden View

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Urban | Panoramic View)

A modern hotel room with a large bed, a desk, a dining area, and a view of the city.

Room (Urban | Panoramic View)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

A modern hotel room with a large bed, a small table, a chair, and a view of the cityscape.

Superior Room, 1 King Bed, City View

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

A hotel room with a large window, a bed, a desk, a chair, and a TV.

Superior Twin Room, City View

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Garden View

A hotel room with a large bed, a small round table, a sofa, a TV, and a city view.

Superior Room, 1 King Bed, Garden View

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Garden View

A hotel room with a large window, two beds, a desk, and a chair.

Superior Twin Room, Garden View

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Terrace (Urban)

A modern hotel room with a bed, bedside table, lamp, and a potted plant.

Suite, Terrace (Urban)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Hangzhou

Located in Downtown Hangzhou within a 15-minute walk of Hangzhou Peace International Convention and Exhibition Center, Jen Hangzhou By Shangri-La is within a few miles (5 km) of Westlake Culture Plaza. This 4-star hotel welcomes guests with 176 rooms and conveniences like a full-service spa, an indoor pool, and a 24-hour gym. Located centrally in Hangzhou, it's connected to a shopping center and also close to Zhejiang University Huajiachi Campus and Hangzhou Stadium.

What's nearby

  • Wulin Square - 8 min drive - 3.1 miles
  • Westlake Culture Plaza - 8 min drive - 2.7 miles
  • Hangzhou Tower Shopping Mall - 8 min drive - 3.5 miles
  • Hangzhou China Silk Town - 9 min drive - 3.3 miles
  • West Lake - 11 min drive - 4.4 miles

Getting around

  • Hangyang Station - 7 min walk
  • Hangzhou East Railway Station - 16 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive

Restaurants

  • ‪KFC (肯德基) - ‬3 min drive
  • ‪海底捞（绍兴路店） - ‬2 min drive
  • ‪星巴克 - ‬3 min drive
  • ‪KFC (肯德基) - ‬3 min drive
  • ‪大娘水饺（和平广场店） - ‬4 min drive

About this property

Jen Hangzhou By Shangri-La

Built in 2026, the brand new Jen Hangzhou By Shangri-La features a full-service spa, an indoor pool, and a 24-hour gym. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and conference space.
55-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, safes, and phones. Change of towels is available on request.
Recreational amenities at the hotel include an indoor pool, a 24-hour fitness center, and complimentary bicycles.
JEN Active has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CNY 136 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Full-service spa
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2 meeting rooms
  • 2,583 square feet of conference space

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in room
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2026
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels
  • Pay movies
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's SL.COM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CNY 136 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay, UnionPay QuickPass, and WeChat Pay
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Alipay, UnionPay QuickPass, and WeChat Pay.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

What's there to do within easy reach of Jen Hangzhou By Shangri-La?

This hotel is situated in Downtown Hangzhou, close to West Lake, Westlake Culture Plaza, and Hangzhou China Silk Town. You'll also find Hangzhou Tower Shopping Mall and Wulin Square within a short drive.

How much does it cost to stay at Jen Hangzhou By Shangri-La?

As of Oct 24, 2026, prices found for a 1-night stay for 2 adults at Jen Hangzhou By Shangri-La on Oct 25, 2026 start from $122, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Jen Hangzhou By Shangri-La?

Yes, there is a garage.

Is a spa located at Jen Hangzhou By Shangri-La?

JEN Active is the hotel's spa and services include deep-tissue massages, hot stone massages, and hydrotherapy.

Does Jen Hangzhou By Shangri-La include a casino at the property?

No, Jen Hangzhou By Shangri-La doesn't have a casino.

Will I find an indoor pool at Jen Hangzhou By Shangri-La?

Yes, this hotel has an indoor pool.

What do couples enjoy most about Jen Hangzhou By Shangri-La?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and a bar/lounge.

Does Jen Hangzhou By Shangri-La have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Jen Hangzhou By Shangri-La feature a restaurant that includes a breakfast menu?

Yes, Jen Hangzhou By Shangri-La serves a full breakfast each morning for a surcharge from its restaurant.

Will Jen Hangzhou By Shangri-La allow pets to stay for free?

No, pets and service animals aren't allowed at Jen Hangzhou By Shangri-La.

Does Jen Hangzhou By Shangri-La have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Jen Hangzhou By Shangri-La?

The closest major airport to Jen Hangzhou By Shangri-La is Hangzhou (HGH-Xiaoshan Intl.), which is 20.3 mi away (40 minutes by car).

Are there rooms with balconies at Jen Hangzhou By Shangri-La?

No, there aren't any guestrooms with balconies at Jen Hangzhou By Shangri-La.

Jen Hangzhou By Shangri-La Reviews