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Crystal Hotel Hangzhou Xihu

Property class: 4.5

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Photo gallery for Crystal Hotel Hangzhou Xihu

A spacious lobby with a large seating area, a bar, and large windows.
Property video
A hotel entrance with a modern design, featuring a glass facade and a signboard.
A modern kitchen with wooden paneling, a central island with plates, bowls, and food items, and coffee machines.
A modern lounge with sofas, chairs, and tables, featuring a glass wall and wooden paneling.

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
No. 122 Qingbo Street, Shangcheng District, Hangzhou, Zhejiang, China, Hangzhou, 310007
  • Place, West Lake
    ‪3 min walk‬
  • Place, Qinghefang Old Street
    ‪4 min walk‬
  • Place, Wushan Square
    ‪6 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪31 min drive‬

Room options

View all photos for Superior Double Room, City View

A modern bathroom with a bathtub, toilet, and shower area.

Superior Double Room, City View

  • City view
  • 285 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Luxury Double Room, City View

A modern hotel room with a large bed, a desk with a kettle, a small table with a vase, and a large mirror.

Luxury Double Room, City View

  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Basic Twin Room

A hotel room with two beds, a desk, a chair, a lamp, and a wall with a floral design.

Basic Twin Room

  • City view
  • 260 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free wired internet

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About the neighborhood

Hangzhou

Located in Shangcheng within a 5-minute walk of West Lake, Crystal Hotel Hangzhou Xihu is within a few miles (5 km) of other popular sights like Broken Bridge. This 4.5-star hotel has 108 rooms and welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • West Lake - 3 min walk - 0.2 miles
  • Qinghefang Old Street - 4 min walk - 0.3 miles
  • Wushan Square - 6 min walk - 0.3 miles
  • Westlake Yintai Commercial Center - 2 min drive - 0.6 miles
  • Leifeng Pagoda - 3 min drive - 1.6 miles

Getting around

  • Wushan Square Station - 12 min walk
  • East Railway Station (East Square) Station - 13 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 47 min drive

Restaurants

  • ‪Yonghe King 永和大王 - ‬15 min walk
  • ‪王日順號 - ‬17 min walk
  • ‪宋都美食城 - ‬17 min walk
  • ‪咖啡枕头 Cafe Pillow - ‬17 min walk
  • ‪Ju Ying Mian Guan - ‬16 min walk

About this property

Crystal Hotel Hangzhou Xihu

Guests staying at Crystal Hotel Hangzhou Xihu enjoy access to a full-service spa, in-room fitness, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 120 per vehicle one-way. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include laundry facilities and a communal living room.
Guests can expect 65-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free minibar items, coffee makers, and free newspapers are other standard amenities.
Recreational amenities at the hotel include in-room fitness.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA店外. Services include massages. The spa is open select days.

Similar properties

EVEN Hotel Hangzhou West Lake by IHG
Downtown Hangzhou
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6 out of 10, Exceptional, 28 reviews
$63 nightly
The price is $67
Sep 14 - Sep 15
Total with taxes and fees
EVEN Hotel Hangzhou West Lake by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited onsite self parking (max 10 spaces per unit)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 58 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Afternoon tea
  • Snack bar/deli

Things to do

  • 9-hole adjacent golf course
  • Bicycle cleaning area
  • Bicycle tours
  • Full-service spa
  • Golf carts
  • Golf clubs/equipment
  • Pro golf lessons

Family friendly

  • Art supplies
  • Baby bath
  • Children's dinnerware
  • Children's toys
  • Dining table
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • In a national park
  • On the riverwalk

Full-service spa

  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Communal living room
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 65-inch LCD TV with cable channels
  • Pay movies
  • Smart speaker

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Printer
  • Recycling
  • Soundproofed rooms
  • Window screens
  • Workout equipment

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for CNY 200.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 58 per person
  • Airport shuttle fee: CNY 120 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: CNY 200.0 per night
  • Laundry fee: CNY 1 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 7:00 AM—-anytime
  • Check-out: 12:30 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times and massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

What can I see close to Crystal Hotel Hangzhou Xihu?

This hotel is situated in Shangcheng, just steps from West Lake and Chenghuang Pavilion, and within a short walk of Qinghefang Old Street. You'll also find Wushan Square and Liulang Wenying Park less than a mile away.

How much does it cost to stay at Crystal Hotel Hangzhou Xihu?

As of Sep 11, 2026, prices found for a 1-night stay for 2 adults at Crystal Hotel Hangzhou Xihu on Oct 11, 2026 start from $76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Crystal Hotel Hangzhou Xihu?

Yes, uncovered self parking is offered for free at the hotel. Though parking is limited parking spaces, wheelchair-accessible parking and bicycle parking are also available. You'll find a garage and max 10 spaces per unit.

Is a spa located at Crystal Hotel Hangzhou Xihu?

SPA店外 is the hotel's full-service spa and services include massages. The spa is not open daily but only on select days.

Are there luxury amenities available at Crystal Hotel Hangzhou Xihu?

Yes, guests can indulge in luxuries such as a restaurant, pro golf lessons, and a full-service spa at this hotel.

Does Crystal Hotel Hangzhou Xihu have a casino on the premises?

No, Crystal Hotel Hangzhou Xihu doesn't have a casino.

Will I find an indoor pool at Crystal Hotel Hangzhou Xihu?

No, there is no indoor pool at this hotel.

Is Crystal Hotel Hangzhou Xihu a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, pro golf lessons, and a bar/lounge.

Does Crystal Hotel Hangzhou Xihu have a hot tub?

No, there isn't a spa tub at this hotel.

Does Crystal Hotel Hangzhou Xihu have a restaurant with a breakfast menu?

Yes, Crystal Hotel Hangzhou Xihu serves buffet breakfast each morning for a surcharge from its restaurant.

Will Crystal Hotel Hangzhou Xihu allow pets to stay free of charge?

No, pets aren't allowed at Crystal Hotel Hangzhou Xihu.

Does Crystal Hotel Hangzhou Xihu have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Crystal Hotel Hangzhou Xihu?

The closest major airport to Crystal Hotel Hangzhou Xihu is Hangzhou (HGH-Xiaoshan Intl.), which is 20.5 mi away (47 minutes by car).

Are there rooms with balconies at Crystal Hotel Hangzhou Xihu?

Yes, some guestrooms at Crystal Hotel Hangzhou Xihu offer a balcony and may feature city views.

Crystal Hotel Hangzhou Xihu Reviews