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Ascott Raffles City Hangzhou

3.0 star property

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Photo gallery for Ascott Raffles City Hangzhou

Interior
Indoor pool, outdoor pool
In-room safe, individually decorated, individually furnished, desk
Lobby
Daily buffet breakfast for a fee

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
18F,T1,No.228 Xinye Road, Qianjiang New Town, Jianggan District, Hangzhou, Zhejiang
  • Place, Hangzhou City Planning Exhibition Hall
    ‪1 min walk‬
  • Place, Hangzhou Grand Theatre
    ‪6 min walk‬
  • Place, MIXC Mall
    ‪10 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪21 min drive‬

Room options

About the neighborhood

Hangzhou

Located in Shangcheng, Ascott Raffles City Hangzhou is next to Hangzhou City Planning Exhibition Hall and Raffles City Hangzhou. This 3-star hotel welcomes guests with 180 rooms and conveniences like an outdoor pool, an indoor pool, and free in-room WiFi. Located centrally in Hangzhou, it's connected to a shopping center and also close to MIXC Mall and Chongyi Church.

What's nearby

  • Hangzhou City Planning Exhibition Hall - 1 min walk - 0.1 miles
  • Raffles City Hangzhou - 3 min walk - 0.2 miles
  • Hangzhou Grand Theatre - 6 min walk - 0.3 miles
  • MIXC Mall - 10 min walk - 0.6 miles
  • Chongyi Church - 2 min drive - 1.4 miles

Getting around

  • Hangzhou Railway Station (HZD) - 9 min drive
  • Jiangjin Road Station - 19 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive

Restaurants

  • ‪老头儿油爆虾 - ‬2 min drive
  • ‪Executive Lounge - ‬2 min walk
  • ‪蔡澜港式点心 - ‬17 min walk
  • ‪KFC 肯德基 - ‬2 min drive
  • ‪量子咖啡 - ‬17 min walk

About this property

Ascott Raffles City Hangzhou

Ascott Raffles City Hangzhou features an indoor pool, an outdoor pool, and a gym. There's free parking, and a shuttle from the airport to the hotel (available on request) for CNY 600 per vehicle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a sauna, a conference center, and free newspapers.
Guests can enjoy LCD TVs and stay connected with free WiFi. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other amenities include kitchenettes, dining areas, and sitting areas. Limited housekeeping is available.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

Similar properties

Front of property
Hilton Garden Inn Hangzhou Xixi Zijingang
Gongshu
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym
9.4 out of 10, Exceptional, 25 reviews
$51 nightly
The price is $55
Jul 5 - Jul 6
Total with taxes and fees
Hilton Garden Inn Hangzhou Xixi Zijingang

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Airport pick-up shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; CNY 85 for adults and CNY 43 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekdays only)

Business services

  • Conference center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Limited room service
  • Microwave
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 85 for adults and CNY 43 for children
  • Airport shuttle fee: CNY 600 per vehicle

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ascott Raffles City Hangzhou Aparthotel
Ascott Raffles City Hangzhou
Ascott Raffles City Hangzhou Hotel
Ascott Raffles City Hangzhou Hangzhou
Ascott Raffles City Hangzhou Hotel Hangzhou

Frequently asked questions

What's there to do within easy reach of Ascott Raffles City Hangzhou?

This hotel is situated in Shangcheng, just steps from Hangzhou City Planning Exhibition Hall. You'll also find West Lake and Wulin Square within a short drive.

Will I be able to park at Ascott Raffles City Hangzhou?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Ascott Raffles City Hangzhou include a casino on the premises?

No, Ascott Raffles City Hangzhou doesn't have a casino.

Is there an indoor pool at Ascott Raffles City Hangzhou?

Yes, this hotel has an indoor pool along with an outdoor pool.

Is Ascott Raffles City Hangzhou a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Ascott Raffles City Hangzhou?

No, but guests can enjoy a sauna at this hotel.

Does Ascott Raffles City Hangzhou have a restaurant that serves breakfast?

Yes, Ascott Raffles City Hangzhou serves buffet breakfast each morning for a surcharge from its restaurant.

Will Ascott Raffles City Hangzhou allow pets to stay free of charge?

No, pets aren't allowed at Ascott Raffles City Hangzhou.

Are there connecting rooms at Ascott Raffles City Hangzhou?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Ascott Raffles City Hangzhou?

The closest major airport to Ascott Raffles City Hangzhou is Hangzhou (HGH-Xiaoshan Intl.), which is 16.1 mi away (26 minutes by car).

Can I book a room with a balcony at Ascott Raffles City Hangzhou?

No, there aren't any guestrooms with balconies at Ascott Raffles City Hangzhou.

Ascott Raffles City Hangzhou Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 24 out of 28 reviews
Rating 8 - Good. 3 out of 28 reviews
Rating 6 - Okay. 0 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gerald

Liked: Cleanliness, room comfort, communication

Couldnt ask for more.

Had a beautiful full serviced apartment. Very comfortable. Property was stunning, but best of all was the shopping mall below and the metro stops just across the street. Was able to get around town without a car very easily. The service was pleasant, but being a frequent traveler, I do not ask for much. Easy check-in. It is in a higher end part of town. Very clean and safe.
Stayed 4 nights in Dec 2020
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities
3泊滞在しました。滞在中ルームクリーニング、ベットメイキングして頂きましたが杜撰極まりなかった。ゴミ箱のゴミはそのまま、ベットはしわしわのまま。朝一シャワーはぬるま湯しか出ません。
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Brillant hôtel, best hôtel of 2019 for me:)
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities
ロケーションも良く、部屋の清掃も行き届いており快適に過ごせました。
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Yuk Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and facilities as a service apartment
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Ubicación, limpieza impecable y muy cómodo. Buena relación calidad precio
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place, big rooms!

Very nice place, big rooms!
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe hébergement.

Superbe chambre moderne et propre, on s'y sent très a l'aise.
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

MOU SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體很好，地板再清潔一些就更好。
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stunning view nice location good services good swimming pool
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for business and extended staying travelers.
Stayed 4 nights in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置在新區，所以周邊配套很好，有大型商場，很方便，酒店亦很新，所以很乾淨，房間寬敞舒適
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Sum Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent in every ways ! Love !
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

JIANHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
其他一切都不错，就是早餐过于简单了一些，早餐应该只有三星级水平
Stayed 1 night in Jan 2019
Verified

8/10 Good

Hu

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

HYESUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Haruhisa

Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

ouyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

ouyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

huiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Verified

8/10 Good

Takanao

Liked: Staff & service, room comfort
Stayed 1 night in May 2019
Verified

10/10 Excellent

CHI-JUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

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