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The Cloud One Hamburg - Kontorhaus

Pet-friendly hotel with bars connected to the convention center in Hamburg

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Photo gallery for The Cloud One Hamburg - Kontorhaus

2 bars/lounges
2 bars/lounges
Reception
In-room safe, desk, free WiFi, bed sheets
2 bars/lounges

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk
  • Pet friendly
  • Housekeeping

Explore the area

View in a map
Willy-Brandt-Straße 20, Hamburg, 20457
  • Place, Hamburg City Hall
    ‪7 min walk‬
  • Place, Miniatur Wunderland
    ‪12 min walk‬
  • Place, Elbe Philharmonic Hall
    ‪15 min walk‬
  • Airport, Hamburg (HAM)
    ‪15 min drive‬

Room options

View all photos for Room, Balcony (SPECIAL CLOUD)

Room, Balcony (SPECIAL CLOUD) | In-room safe, desk, free WiFi, bed sheets

Room, Balcony (SPECIAL CLOUD)

  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Room, 1 Queen Bed (THE CLOUD)

In-room safe, desk, free WiFi, bed sheets

Room, 1 Queen Bed (THE CLOUD)

8.8 out of 10
Excellent
(8 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (THE CLOUD)

In-room safe, desk, free WiFi, bed sheets

Room, 1 King Bed (THE CLOUD)

8.6 out of 10
Excellent
(29 reviews)
  • 178 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (SPECIAL CLOUD)

Room (SPECIAL CLOUD) | In-room safe, desk, free WiFi, bed sheets

Room (SPECIAL CLOUD)

  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

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Nov 30 - Dec 1
Total with taxes and fees
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About the neighborhood

Hamburg

Located in Hamburg City Center within a short walk of Miniatur Wunderland, The Cloud One Hamburg - Kontorhaus is within a mile (2 km) of other popular sights such as Hamburg Cruise Center. This 457-room hotel welcomes guests with conveniences like 2 bars/lounges, free in-room WiFi, and a 24-hour front desk. It's connected to the convention center in central Hamburg and also close to Elbe Philharmonic Hall and Reeperbahn.

What's nearby

  • Hamburg City Hall - 7 min walk - 0.4 miles
  • Miniatur Wunderland - 12 min walk - 0.7 miles
  • Hamburg Cruise Center - 14 min walk - 0.8 miles
  • Elbe Philharmonic Hall - 15 min walk - 0.8 miles
  • Reeperbahn - 3 min drive - 1.7 miles

Getting around

  • Messberg U-Bahn - 1 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 12 min walk
  • Hamburg Airport (HAM) - 36 min drive

Restaurants

  • ‪Hofbräu Wirtshaus Speersort - ‬4 min walk
  • ‪Burgerlich - ‬3 min walk
  • ‪O-Ren Ishii - ‬3 min walk
  • ‪Marshall Street Coffee - ‬2 min walk
  • ‪beets&roots - ‬3 min walk

About this property

The Cloud One Hamburg - Kontorhaus

Pet-friendly hotel with bars connected to the convention center in Hamburg
At The Cloud One Hamburg - Kontorhaus, guests have access to free WiFi in public areas. Limited parking is available. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations.
46-cm flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include hair dryers, safes, and desks.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 24.50 to 24.50 per person
  • 2 bars/lounges
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 46-cm flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15 per pet, per night
  • Dogs only
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 24.50 to 24.50 for adults, and EUR 0 to 24.50 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

The Cloud One Hamburg Kontorhaus
The Cloud One Hamburg - Kontorhaus Hotel
The Cloud One Hamburg - Kontorhaus Hamburg
The Cloud One Hamburg - Kontorhaus Hotel Hamburg

Frequently asked questions

Is free cancellation available at The Cloud One Hamburg - Kontorhaus?

The Cloud One Hamburg - Kontorhaus provides free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

What's there to see close to The Cloud One Hamburg - Kontorhaus?

This hotel is situated in Hamburg City Center within a short 12-minute walk of Miniatur Wunderland and also 18 minutes on foot from Hamburg Cruise Center. You'll also find Elbe Philharmonic Hall and St. Pauli Piers within a short drive.

Is parking available on site at The Cloud One Hamburg - Kontorhaus?

Yes, though parking is limited.

Does The Cloud One Hamburg - Kontorhaus feature a casino at the property?

No, The Cloud One Hamburg - Kontorhaus doesn't have a casino.

Will I find an indoor pool at The Cloud One Hamburg - Kontorhaus?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Cloud One Hamburg - Kontorhaus?

Amenities at this hotel that appeal to couples include 2 bars and a 24-hour front desk.

Does The Cloud One Hamburg - Kontorhaus have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Cloud One Hamburg - Kontorhaus have a restaurant that serves breakfast?

Yes, The Cloud One Hamburg - Kontorhaus serves buffet breakfast each morning for a surcharge from its snack bar.

Will The Cloud One Hamburg - Kontorhaus allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at The Cloud One Hamburg - Kontorhaus for a fee of EUR 15 per pet, per night.

Does The Cloud One Hamburg - Kontorhaus have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to The Cloud One Hamburg - Kontorhaus?

The closest major airport to The Cloud One Hamburg - Kontorhaus is Hamburg Airport (HAM), which is 7.7 mi away (36 minutes by car).

Are there rooms with balconies at The Cloud One Hamburg - Kontorhaus?

No, you won't find guestrooms with balconies at The Cloud One Hamburg - Kontorhaus.

Reviews

The Cloud One Hamburg - Kontorhaus Reviews

9.0

Wonderful

9.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 139 out of 230 reviews
Rating 8 - Good. 62 out of 230 reviews
Rating 6 - Okay. 21 out of 230 reviews
Rating 4 - Poor. 4 out of 230 reviews
Rating 2 - Terrible. 4 out of 230 reviews

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Yu Ping

Stayed 2 nights in May 2025

10/10 Excellent

Steve

Stayed 1 night in May 2025

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy, Clean and Rooftop Deck

Beautiful hotel with very comfortable rooms and excellent breakfast. The furniture was unique and comfortable through. Best selection of well designed chairs and couches throughout the building created a cozy atmosphere. The rooftop bar and deck had great service and scenery. Area is very walkable with many sites and restaurants nearby.
Stayed 2 nights in Apr 2025

8/10 Good

Eugenio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Riki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Good hotel and clean room. The place close to everything in the city.
Stayed 1 night in Feb 2025

10/10 Excellent

Kim

Stayed 2 nights in Jan 2025

10/10 Excellent

Dariana

Stayed 3 nights in Dec 2024

6/10 Okay

Emiliana

Stayed 1 night in Jan 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again, highly recommend
Stayed 2 nights in Dec 2024

8/10 Good

Glen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Renee

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room and well serviced. Very small for two people, especially with lugguage. No fridge, no laundry or room service. Lobby and roof top bar were great.
Stayed 4 nights in Oct 2024

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

JUAN, Montreal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities

Lobby is beautiful but rooms are meh.

Room was very small and lacked amenities that are pretty standard in rooms at this price point: no mini fridge, no coffeemaker in the room, no closet.
Stayed 2 nights in Aug 2024

4/10 Poor

Peter

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
There was no place for suitcases. No storage in the room. Walking space around bed extremely tight. Night stands so small nothing can fit on it. No place to hang up stuff. The only good thing in the room was the bed- it was very comfortable.
Stayed 3 nights in Jul 2024

6/10 Okay

Ewen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel with wonderful rooftop bar. Rooms are very small but bed is comfortable. Lack of tea and coffee making facilities and no room fridge or mini bar was disappointing and the lack of a wardrobe was inconvenient. Otherwise, very clean and well located. Would consider again but would prefer somewhere more spacious with better in room facilities.
Stayed 3 nights in Jul 2024

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jun 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor response time to incoming phone calls!

My train was delayed by over two hours. I had someone waiting in the lobby. I tried calling the hotel and was put on hold for fifteen minutes. I sent a message, as I was directed to requesting a callback. The message said I would get an email. NO CALLBACK. NO EMAIL. When I arrived at the hotel, there were three associates at the reception desk. When I told them what happened, they were indifferent. I don’t blame them. They’ve just never been trained in the art of customer service. Can’t wait to see the bill for fifteen minutes of roaming charges. An additional delight!
Stayed 2 nights in Jul 2024

10/10 Excellent

Vahid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quiet

The rooms were clean, the atmosphere of the room was a little cramped. It did not have extra accessories such as slippers, toothbrush, etc. Although my room was next to the street, no sound came inside. Breakfast was also great. Only the price is a bit expensive.
Stayed 3 nights in Jun 2024

6/10 Okay

Kathleen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Disappointed

Nice hotel but terrible policies. I booked the room a month in advance and the price had dropped so when asked for the new lower price or even some kind of compensation like an upgrade, I was met with a resounding NO. They said they were unable to do anything for me period. I travel a lot and I would have come back there if they had any customer service whatsoever. The rooms are also tiny with no ability to make tea or coffee. I was also met with NO they do not have a kettle for use. Bar is gorgeous. They clearly spent a lot of their money there.
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish lobby and rooms.
Stayed 2 nights in Jun 2024

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024