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Novotel Hamburg City Alster

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Photo gallery for Novotel Hamburg City Alster

A room with a glass table displaying various plants and a wall with a moss wall and hanging spherical lights.
A hotel room with a bed, a desk, a chair, a small table with a vase, and a painting of a sunset over water.
Bar (on property)
Front of property - evening/night
An outdoor patio area with tables and chairs, surrounded by planters with greenery.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Luebecker Str. 3, Hamburg, HH, 22087
  • Place, Alster-Schwimmhalle
    ‪3 min walk‬
  • Place, Alster Lakes
    ‪10 min walk‬
  • Place, Hamburger Kunsthalle
    ‪20 min walk‬
  • Airport, Hamburg (HAM)
    ‪29 min drive‬

Room options

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | In-room safe, laptop workspace, blackout drapes, soundproofing

Standard Twin Room, 2 Twin Beds

9.8 out of 10
Exceptional
(6 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Standard Double Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(69 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(12 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | In-room safe, laptop workspace, blackout drapes, soundproofing

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Suite, 1 Double Bed with Sofa bed

Superior Suite, 1 Double Bed with Sofa bed | In-room safe, laptop workspace, blackout drapes, soundproofing

Superior Suite, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

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Exterior

Prize by Radisson, Hamburg City

Hamburg-Mitte
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.2 out of 10, Very Good, 1,014 reviews
$79 nightly
The price is $84
Jul 19 - Jul 20
Total with taxes and fees
Prize by Radisson, Hamburg City

About the neighborhood

Hamburg

Located in Hamburg-Nord, Novotel Hamburg City Alster is within a few miles (5 km) of popular sights such as Miniatur Wunderland and Reeperbahn. This 210-room, 4.5-star hotel has a full-service spa along with free in-room WiFi and a gym.

What's nearby

  • Alster-Schwimmhalle - 3 min walk - 0.2 miles
  • Alster Lakes - 10 min walk - 0.6 miles
  • Hamburger Kunsthalle - 20 min walk - 1.1 miles
  • Moenckebergstrasse - 20 min walk - 1.1 miles
  • Jungfernstieg - 8 min drive - 1.9 miles

Getting around

  • Lubecker Street U-Bahn - 4 min walk
  • Hamburg Central Station - 18 min walk
  • Hamburg Airport (HAM) - 29 min drive

Restaurants

  • ‪Thai&Indischen Restaurant Curry lounge - ‬7 min walk
  • ‪Döner-time - ‬10 min walk
  • ‪Neshan restaurant - ‬8 min walk
  • ‪Schweinske Hohenfelde - ‬6 min walk
  • ‪Mit Herz und Zucker - ‬5 min walk

About this property

Novotel Hamburg City Alster

Guests staying at Novotel Hamburg City Alster enjoy access to a full-service spa, a gym, and a sauna. Self parking is offered for EUR 27 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and laundry facilities.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, safes, and phones. Housekeeping is available on request.
Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

Similar properties

Exterior
Mercure Hotel Hamburg City
Hamburg-Mitte
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very Good, 1,006 reviews
$96 nightly
The price is $103
Aug 2 - Aug 3
Total with taxes and fees
Mercure Hotel Hamburg City

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 27 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 27 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2004
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20 per pet, per night
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 15 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 27 per person
  • Covered self parking fee: EUR 27 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Is free cancellation available at Novotel Hamburg City Alster?

Novotel Hamburg City Alster offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Novotel Hamburg City Alster?

As of Jul 11, 2026, prices found for a 1-night stay for 2 adults at Novotel Hamburg City Alster on Jul 26, 2026 start from $105, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Novotel Hamburg City Alster?

This hotel is situated in Hamburg-Nord within a short 13-minute walk of Alster Lakes and also 19 minutes on foot from Moenckebergstrasse. You'll also find Hamburg City Hall and Miniatur Wunderland within a short drive.

Is there parking available at Novotel Hamburg City Alster?

Yes, covered parking is offered for EUR 27 per night with in/out privileges. An electric car charging station is also available for guests.

Is there a spa available at Novotel Hamburg City Alster?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Novotel Hamburg City Alster have luxury amenities?

Yes, guests can indulge in luxuries such as a sauna, a restaurant, and a full-service spa at this hotel.

Does Novotel Hamburg City Alster feature a casino on the premises?

No, Novotel Hamburg City Alster doesn't have a casino.

Will I find an indoor pool at Novotel Hamburg City Alster?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Novotel Hamburg City Alster?

There are plenty of amenities for couples at this hotel, including a restaurant, a bar/lounge, and a full-service spa.

Are there hot tubs at Novotel Hamburg City Alster?

No, but guests can enjoy a sauna at this hotel.

Does Novotel Hamburg City Alster have a restaurant that serves breakfast?

Yes, Novotel Hamburg City Alster serves buffet breakfast each morning for a surcharge from its restaurant.

Does Novotel Hamburg City Alster allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Novotel Hamburg City Alster for a fee of EUR 20 per pet, per night.

Are there connecting rooms at Novotel Hamburg City Alster?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Novotel Hamburg City Alster?

The closest major airport to Novotel Hamburg City Alster is Hamburg Airport (HAM), which is 6.6 mi away (29 minutes by car). Another top airport is Hamburg Finkenwerder Airport (XFW), which is located 15.2 mi away (44-minute drive).

Are there rooms with balconies at Novotel Hamburg City Alster?

No, you won't find guestrooms with balconies at Novotel Hamburg City Alster.

Novotel Hamburg City Alster Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 468 out of 1008 reviews
Rating 8 - Good. 421 out of 1008 reviews
Rating 6 - Okay. 92 out of 1008 reviews
Rating 4 - Poor. 16 out of 1008 reviews
Rating 2 - Terrible. 11 out of 1008 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sanharib

Liked: Cleanliness, staff & service, amenities
We stayed 3 night in the hotel, very clean and fresh, very good bathroom and beds.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

ABHIJIT

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay in the hotel.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Tamarra

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 1 night in Jun 2025
Verified

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Shue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying the Hotel.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Staff friendly and curious. Hôtel location perfectly situated next to the metro.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Natalija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly, room is comfortable, food nice.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good metro access for the centre of Hamburg
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

BYUNGJIN

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Two nice days.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Obaidullah

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you so very much Novotel Hotel, socially the gentleman on the counter and the young man in the bar forgot their names, both from Afghanistan, very friendly , highly professional fully experienced and very well behaved. Jennifer is the lady who was refilling the refrigerator and I left her €20.00 on the counter. Hopefully she will receive her tips. Thank you all
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Anne Wärme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top stay in Hamburg

Very nice hotel with a small childen’s play area, nice staff, cosy bar, and a nice restaurant with children’s menu. Plus u-bahn right outside the lobby. Can really recommend a stay there.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in May 2025
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class in all departments. Great location. Easy access from airport and central station. Quiet location. Just far enough out of centre to be away from city centre riff-raff. Spacious room. Great staff. Look forward to staying again.
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Sharmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the tube station for visiting different sights & covenient for walks.
Stayed 4 nights in Jun 2024
Verified

8/10 Good

DOHO

Liked: Cleanliness, property conditions & facilities
Cleaned room Kindly staffers A bit of a complicated breakfast. A nearby station that is difficult to move luggage A small elevator.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Margit

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for business stays

Great hotel for business stay. Special thanks to the young lady from the breakfast staff who ran after me when I left without my backpack. Now that's service above and beyond!
Stayed 1 night in Jan 2025
Verified

8/10 Good

Shafaq

Liked: Cleanliness, staff & service
The property is closer to the main attractions of Hamburg. If you are travelling as a family (with kids), keep in mind that the rooms are pretty small and the size of the bed is also small.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Nice, clean and helpful personal 🙏
Stayed 1 night in Apr 2025
Verified

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good stay at the hotel, though the shampoo/body wash offered seems a bit lack luster. Also having a menu for the breakfast would be helpful, as asking the greeter at the dinning area with "what options are available, what do you serve, and 2-3 other forums of the same question yielded little results.
Stayed 7 nights in Aug 2025
Verified

6/10 Okay

Francisco

Liked: Cleanliness, property conditions & facilities
The service was not good. The treatment during checkin was not welcoming. In our last day they woke up us at 8 AM for housekeeping (check out was at 12!). The TV didn’t work the last day and they helped us fix it, even though they told us they will do it.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Moshe

Liked: Cleanliness, property conditions & facilities
I would recommend
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Carsten

Liked: Staff & service
Ok
Stayed 3 nights in Oct 2025