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Novotel Hamburg City Alster

4.0 star property
Hotel in Hamburg with a full-service spa and a fitness center

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Photo gallery for Novotel Hamburg City Alster

Front of property - evening/night
Meeting facility
Meeting facility
Meeting facility
In-room safe, laptop workspace, blackout drapes, soundproofing

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • Room service
  • 24/7 front desk
  • Parking available

Explore the area

View in a map
Luebecker Str. 3, Hamburg, HH, 22087
  • Place, Marienkrankenhaus
    ‪6 min walk‬
  • Place, Alster Lakes
    ‪10 min walk‬
  • Place, Moenckebergstrasse
    ‪20 min walk‬
  • Airport, Hamburg (HAM)
    ‪13 min drive‬

Room options

View all photos for Standard Twin Room, 2 Twin Beds

In-room safe, laptop workspace, blackout drapes, soundproofing

Standard Twin Room, 2 Twin Beds

9.8 out of 10
Exceptional
(6 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Standard Double Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(52 reviews)
  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

7.2 out of 10
Good
(10 reviews)
  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | In-room safe, laptop workspace, blackout drapes, soundproofing

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Hamburg

Located in Hamburg-Nord, Novotel Hamburg City Alster is a leisurely stroll from sights such as Marienkrankenhaus and Alster Lakes. This 210-room, 4-star hotel has a full-service spa along with free in-room WiFi and a gym.

What's nearby

  • Alster-Schwimmhalle - 3 min walk - 0.2 miles
  • Marienkrankenhaus - 6 min walk - 0.4 miles
  • Alster Lakes - 10 min walk - 0.6 miles
  • Hamburger Kunsthalle - 20 min walk - 1.1 miles
  • Moenckebergstrasse - 20 min walk - 1.1 miles

Getting around

  • Lubecker Street U-Bahn - 4 min walk
  • Hamburg Central Station - 18 min walk
  • Hamburg Airport (HAM) - 29 min drive

Restaurants

  • ‪Pars - ‬6 min walk
  • ‪HBB Bistro - ‬9 min walk
  • ‪Thai&Indischen Restaurant Curry lounge - ‬7 min walk
  • ‪Mit Herz und Zucker - ‬5 min walk
  • ‪Domino's Pizza - ‬9 min walk

About this property

Novotel Hamburg City Alster

Hotel in Hamburg with a full-service spa and a fitness center
Guests staying at Novotel Hamburg City Alster enjoy access to a full-service spa, a gym, and a sauna. Self parking is offered for EUR 27 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and laundry facilities.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, safes, and phones. Housekeeping is available on request.
Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 27 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 27 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20 per pet, per night
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 15 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 27 per person
  • Covered self parking fee: EUR 27 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Is free cancellation available at Novotel Hamburg City Alster?

Novotel Hamburg City Alster offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to do near Novotel Hamburg City Alster?

This hotel is situated in Hamburg-Nord within a short 19-minute walk of Moenckebergstrasse and also 13 minutes on foot from Alster Lakes. You'll also find Miniatur Wunderland and Hamburg Cruise Center within a short drive.

Will I be able to park at Novotel Hamburg City Alster?

Yes, covered parking is offered for EUR 27 per night with in/out privileges. Electric car charging is also available for guests.

Is there a spa available at Novotel Hamburg City Alster?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Novotel Hamburg City Alster feature a casino on the premises?

No, Novotel Hamburg City Alster doesn't have a casino.

Will I find an indoor pool at Novotel Hamburg City Alster?

No, there is no indoor pool at this hotel.

Is Novotel Hamburg City Alster good for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Are there hot tubs at Novotel Hamburg City Alster?

No, but this hotel does have a steam room.

Does Novotel Hamburg City Alster have a restaurant that serves breakfast?

Yes, Novotel Hamburg City Alster serves buffet breakfast each morning for a surcharge from its restaurant.

Does Novotel Hamburg City Alster allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Novotel Hamburg City Alster for a fee of EUR 20 per pet, per night.

Are there connecting rooms at Novotel Hamburg City Alster?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Novotel Hamburg City Alster?

The closest major airport to Novotel Hamburg City Alster is Hamburg Airport (HAM), which is 6.6 mi away (29 minutes by car).

Can I book a room with a balcony at Novotel Hamburg City Alster?

No, at Novotel Hamburg City Alster, there aren't any guestrooms that list a balcony.

Novotel Hamburg City Alster Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 447 out of 1002 reviews
Rating 8 - Good. 440 out of 1002 reviews
Rating 6 - Okay. 89 out of 1002 reviews
Rating 4 - Poor. 16 out of 1002 reviews
Rating 2 - Terrible. 10 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class in all departments. Great location. Easy access from airport and central station. Quiet location. Just far enough out of centre to be away from city centre riff-raff. Spacious room. Great staff. Look forward to staying again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Sunil

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Tamarra

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 1 night in Jun 2025

10/10 Excellent

Philippe

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Two nice days.
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in May 2025

6/10 Okay

David

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was a mixed bag. First, the bad: unreliable/inconsistent wifi, mediocre room that had no desk or work space and very little room for 2 adults and 2 kids. It didn't have a fridge and there was barely any horizontal area in the bathroom to even set clothes down while showering. Lights require a room key to operate which was annoying, the kids hated the sofa bed, and the location is LOUD with nights full of screaming police sirens because it is on the corner of two busy streets and it is relatively close to central station (the epicenter of drugs and addicts in Hamburg). All was not terrible though: the staff was great, the property is well-kept and nice, and the breakfast was fantastic. Even though it is near central station, it seemed like a nice area that felt safe (if busy).
Stayed 3 nights in May 2025

8/10 Good

Shafaq

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
The property is closer to the main attractions of Hamburg. If you are travelling as a family (with kids), keep in mind that the rooms are pretty small and the size of the bed is also small.
Stayed 3 nights in Feb 2025

10/10 Excellent

Natalija

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly, room is comfortable, food nice.
Stayed 4 nights in Dec 2024

2/10 Terrible

suresh

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing Stay at Novotel Hotel

recently stayed at your hotel for a week and had a very disappointing experience. Despite booking the highest-priced room, the service fell far below expectations. The staff were unfriendly and unhelpful throughout my stay, which made the experience unpleasant. Additionally, basic amenities like bottled water were not provided in the room, which is surprising given the price point and standard one would expect. Also lot of sounds as some work going on. I hope the management takes this feedback seriously and works on improving the service and guest experience.
Stayed 3 nights in Nov 2024

6/10 Okay

amany

Liked: Cleanliness, property conditions & facilities
I booked 2 rooms for my family of 5 and when I checked in they gave us 1 room in the first floor and the second one in the 4 th floor which was very inconvenient. The room was very small and had no desk or makeup table and when I booked I thought the room will have an extra bed for tgd 3 rd person that I was charged extra for but it turned that they just opened the sofa to make it a bed for the 3 rd adult so there was no sitting area either
Stayed 3 nights in Oct 2024

10/10 Excellent

EVANS

Stayed 3 nights in Sep 2024

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Novotel Alster. It was our first visit to Hamburg. The hotel was clean and always smelt lovely. The staff were nice and everything requested was brought up straight away. The breakfast offering was fresh and lovely and I really liked the fresh lemon and ginger tea bar. You are on the door step of the under/overground which was fantastic and about 12 minutes away from the gorgeous town centre. I had no issues and look forward to coming and staying here again. Thanks Novotel!
Stayed 3 nights in Aug 2024

10/10 Excellent

Moshe

Liked: Cleanliness, property conditions & facilities
I would recommend
Stayed 2 nights in Jul 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the maids just walking in on me
Stayed 3 nights in Jul 2024

4/10 Poor

Mark, Canterbury

Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Short Break

Everything seemed fine until we decided to have a drink in the bar are on the last night. That’s when Ratatouille decided to appear and run under the window on the carpet. I noticed at breakfast there were bait boxes on the dining area so obviously there is a rodent problem
Stayed 2 nights in Jul 2024

10/10 Excellent

Amit, Washington

Stayed 3 nights in Jul 2024

4/10 Poor

Stephen

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort

Worth bypassing if high temperature outside.

Stayed 1 night in Jun 2024

8/10 Good

Sharmila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the tube station for visiting different sights & covenient for walks.
Stayed 4 nights in Jun 2024

10/10 Excellent

Fernanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Gordon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated to visit Hamburg with a metro station right outside.
Stayed 4 nights in Dec 2023

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort

Exceeded my expectations.

I had an absolutely faultless two-night stay in this hotel, and cannot thank enough the hotel staff who made it so. A perfect location too, with a train station stop right outside. You know exactly what you'll get with the Novotel brand, and it didn't disappoint.
Stayed 2 nights in Oct 2023

10/10 Excellent

Qunfan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and spacious, with friendly staff and a good restaurant. The surroundings are peaceful, yet busy shopping malls are just 18 minutes’ walk away!
Stayed 3 nights in Jan 2023