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Hotel Residence am Hauptbahnhof

Hotel with a 24-hour front desk, near Miniatur Wunderland

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Photo gallery for Hotel Residence am Hauptbahnhof

Front of property
Staircase
Quadruple Room | Premium bedding, in-room safe, desk, rollaway beds
Food court
Interior entrance

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Steindamm 24-26, Hamburg, HH, 20099
  • Hamburg City Hall
    ‪18 min walk‬
  • Miniatur Wunderland
    ‪3 min drive‬
  • Elbe Philharmonic Hall
    ‪4 min drive‬
  • Hamburg (HAM)
    ‪14 min drive‬

Room options

View all photos for Double Room

Double Room | Premium bedding, in-room safe, desk, rollaway beds

Double Room

  • 172 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | Premium bedding, in-room safe, desk, rollaway beds

Single Room

  • 86 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room | Premium bedding, in-room safe, desk, rollaway beds

Quadruple Room

  • 194 sq ft
  • City view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Room

Triple Room | Premium bedding, in-room safe, desk, rollaway beds

Triple Room

  • 194 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

Hamburg

Located in Hamburg City Center within a mile (2 km) of Hamburg City Hall, Hotel Residence am Hauptbahnhof is within 2 miles (3 km) of other popular sights such as Miniatur Wunderland. This 30-room hotel welcomes guests with conveniences like free in-room WiFi, dry cleaning/laundry services, and laundry facilities.

What's nearby

  • Hamburg City Hall - 18 min walk - 1.0 mile
  • Miniatur Wunderland - 3 min drive - 1.3 miles
  • Hamburg Cruise Center - 3 min drive - 1.3 miles
  • Elbe Philharmonic Hall - 4 min drive - 1.7 miles
  • Reeperbahn - 5 min drive - 2.3 miles

Getting around

  • South Central U-Bahn - 5 min walk
  • Hamburg Central Station - 6 min walk
  • Hamburg Airport (HAM) - 35 min drive

Restaurants

  • ‪Köz Ocakbaşı - Barbecue House - ‬1 min walk
  • ‪Ocakbasi Grill House - ‬1 min walk
  • ‪Saray Köz Restaurant - ‬1 min walk
  • ‪Back-Factory - ‬1 min walk
  • ‪Indisches Restaurant Badshah - ‬3 min walk

About this property

Hotel Residence am Hauptbahnhof

Hotel with a 24-hour front desk, near Miniatur Wunderland
At Hotel Residence am Hauptbahnhof, guests have access to free WiFi in public areas and laundry facilities. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and tours or tickets.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Safes and desks are also standard.

Languages

English, German

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Front of property

Hotel Lumen am Hauptbahnhof

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  • Breakfast available
  • Business services
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7.0 out of 10, Good, 1,003 reviews
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Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 311 miles (EUR 20 per night)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 13 per person

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 3 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for EUR 40 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 13 per person
  • Nearby parking fee: EUR 20 per night (1640420 ft away)
  • In-room safe fee: EUR 5.00 per stay
  • Rollaway bed fee: EUR 40 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts major credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts major credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Hotel Residence am Hauptbahnhof
Hotel Residence am Hauptbahnhof Hamburg
Residence am
Residence am Hauptbahnhof
Residence am Hauptbahnhof Hamburg
Residence Hotel am Hauptbahnhof
Am Hauptbahnhof Hamburg
Hotel Residence am Hauptbahnhof Hotel
Hotel Residence am Hauptbahnhof Hamburg
Hotel Residence am Hauptbahnhof Hotel Hamburg

Frequently asked questions

Is a free cancellation option available at Hotel Residence am Hauptbahnhof?

Hotel Residence am Hauptbahnhof offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

What's there to do near Hotel Residence am Hauptbahnhof?

This hotel is situated in Hamburg City Center, just steps from Museum of Arts and Crafts Hamburg, and within a 10-minute walk of Moenckebergstrasse and Hamburger Kunsthalle. You'll also find Hamburg City Hall and Hamburg Cruise Center within a short drive.

Is there parking available at Hotel Residence am Hauptbahnhof?

Yes, though parking is available on request.

Does Hotel Residence am Hauptbahnhof feature a casino on the premises?

No, Hotel Residence am Hauptbahnhof doesn't have a casino.

Is there an indoor pool at Hotel Residence am Hauptbahnhof?

No, there is no indoor pool at this hotel.

Is Hotel Residence am Hauptbahnhof a good place to stay for couples?

Couples staying at this hotel will value amenities like premium bedding, city views in some guestrooms, as well as a 24-hour front desk.

Are there hot tubs at Hotel Residence am Hauptbahnhof?

No, there isn't a spa tub at this hotel.

Does Hotel Residence am Hauptbahnhof feature a restaurant that includes a breakfast menu?

Hotel Residence am Hauptbahnhof offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Hotel Residence am Hauptbahnhof allow pets to stay free of charge?

No, pets aren't allowed at Hotel Residence am Hauptbahnhof.

Does Hotel Residence am Hauptbahnhof have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Residence am Hauptbahnhof?

The closest major airport to Hotel Residence am Hauptbahnhof is Hamburg Airport (HAM), which is 7.4 mi away (35 minutes by car).

Are there rooms with balconies at Hotel Residence am Hauptbahnhof?

No, there aren't any guestrooms with balconies at Hotel Residence am Hauptbahnhof.

Hotel Residence am Hauptbahnhof Reviews

Reviews

6.6
Rating 10 - Excellent. 93 out of 857 reviews
Rating 8 - Good. 301 out of 857 reviews
Rating 6 - Okay. 282 out of 857 reviews
Rating 4 - Poor. 123 out of 857 reviews
Rating 2 - Terrible. 58 out of 857 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mike

Liked: Cleanliness
Disliked: Staff & service
Room was only accessible by climbing over 40 steps, even though hotel is listed as having an elevator.
Stayed 1 night in May 2025

4/10 Poor

Jorge

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff but the hotel is very old, unkempt, no elevator on the ground floor. The area did not seem safe, extremely loud at all times of the day.
Stayed 1 night in Apr 2025

6/10 Okay

Peter

Disliked: Cleanliness, room comfort

Poor breakfast

The breakfast is poor
Stayed 3 nights in Jan 2025

6/10 Okay

Iris

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Not recommended without a strong person to help.

The room was close to the main train station and was clean and sufficient. That was what we needed. However, there was no elevator to the floor where rooms could be accessed. We had to carry two large, heavy suitcases up a very long, narrow staircase, and back down.
Stayed 1 night in Dec 2024

2/10 Terrible

Arman

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Stuart

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

6/10 Okay

Peter

Disliked: Property conditions & facilities
The breakfast was vey poor
Stayed 3 nights in Dec 2024

6/10 Okay

Hong

Traveled with family
Liked: Cleanliness, amenities
Pure budget stay with 24hrs front desk. Pretty good.
Stayed 2 nights in Nov 2024

4/10 Poor

Mohammad

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Going to first floor about 20 steps with luggage very hard then very time consuming down no first floor elevator
Stayed 3 nights in Nov 2024

8/10 Good

Erving

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was efficient, friendly and spoke English.
Stayed 5 nights in Oct 2024

2/10 Terrible

RJ Garnet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Azrrik

Liked: Cleanliness, staff & service
The hotel is old and run down, but it's right next to the train station. The staff are super friendly. The street outside the hotel is full of broken bottles and crazy people shouting until after midnight.
Stayed 4 nights in Sep 2024

8/10 Good

Mr C A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day break in Hamburg
Stayed 3 nights in Sep 2024

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most concerning thing was the feel of the neighborhood. I knew that it would be shady when booking near the HBh, but it and it was pretty sketching coming home at night. Lots of men lingering on the streets gawking at me and my teenage daughters.
Stayed 1 night in Jul 2024

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel

This is a terrible hotel. No air conditioning and no elevator until you climb steep steps past the second floor. Bathroom is tiny. Carpeting is old.
Stayed 1 night in Jul 2024

10/10 Excellent

Niel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near the station.

Stayed in Hamburg for a football weekend to go to a couple of matches. We hired a triple room which was perfect for our needs. Great clean hotel, easy to find in a central location a few minutes walk from the station. Area was OK but a lot of homeless people wandering about but there didn't hassle us, may put families off though. All in all a great find and will be staying here again on our next football trip.
Stayed 3 nights in Feb 2024

4/10 Poor

Maria

Liked: Cleanliness
Disliked: Staff & service, amenities
Very unsafe area, don't go there. The staff isn't very friendly, the breakfast is overpriced, some rooms are OK, but small, others very noisy or smelly. You are better off buying a Deutschlandticket and staying in Lubeck or Bremen.
Stayed 3 nights in Jun 2024

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked this hotel because it was close to the train station - I came in by train and was due to leave by train the next morning. I was a little apprehensive after reading all of the negative reviews, but I was pleased overall with my stay here. The hotel offers the basic amenities for a comfortable night's stay: comfortable bed, cleaning bedding, nice pillow, blackout curtains, a television (I did not turn mine on so I cannot comment on the channels), a hot shower, a modern toilet, bath and hand towels, hand soap and body gel dispensers, a floor mat, hand towel and bath towel, luggage storage including a large cabinet with hangers and shelving, a writing desk and chair, a bedside table with a lamp, sufficient lighting in the room, an electronic safe, tourist maps and information in the hallway, and, finally, friendly and helpful staff. I was allowed early check-in. There is a medium-sized supermarket 50 metres from the hotel called Penny, which was very handy. It's a 5 minute walk to the train station. The hotel offers breakfast for a few, but I did not utilize the service. The surrounding area is a bit seedy (many homeless and presumed drug addicts), however I was never bothered by anyone during my stay. Overall, a good and very budget friendly stay here!
Stayed 1 night in Jun 2024

8/10 Good

Tristanio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location being close to the Hauptbahnhof and I liked how clean and quiet the room was. The staff were friendly and receptive to questions we had. The only qualm would be that the neighbourhood was a bit rough at night.
Stayed 3 nights in May 2024

10/10 Excellent

boakye

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Nice quiet room. Convenient location. I'd stay there again.
Stayed 1 night in May 2024

10/10 Excellent

boakye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024

4/10 Poor

Gertrude

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My cheese and egg sandwich was bitten with big holes by some unknown “animal” during the night, it was just scary and I tried not to leave my bed in the dark. Very uncomfortable and scary!
Stayed 2 nights in Apr 2024

6/10 Okay

Jan

Stayed 2 nights in Feb 2024

10/10 Excellent

boakye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in is very smooth
Stayed 1 night in Jan 2024

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